Lids Customer Assist

@EmlynDThomas Hey Emlyn! Great question. CustomLids.com is a legit site connected to Lids. You can access it via Lids.com by scrolling to the bottom and clicking the "Custom Embroidery" link. DM me if you have any other questions! - Jackson twitter.com/messages/compo…

I was wondering @LidsAssist is customlids.com one of your companies? Or is it a scam?

@gom41632663 Hey! Let's find your order, feel free to send me a DM using the link below. I'll meet you there. -Charlie twitter.com/messages/compo…

@LidsAssist placed an order and it has not been delivered. I want my order cancelled immediately and my money refunded as well

@giganticdesigns Hey Kris! Please send me a DM. I'd like to see how I can help! -Bailey twitter.com/messages/compo…

@LidsAssist you r customer service is terrible

@m_huskey12 Hey, feel free to shoot me a DM with your profile details, and I will be happy to look into this for you. - Hunter twitter.com/messages/compo…

@LidsAssist i cannot get the password recovery email sent to my email, there is plenty of space for it to be sent, any idea what the issue is

@boricuadeponce Let me take a look into this for you! When you get a chance, send me a DM. I'll meet you there. -Kelsey twitter.com/messages/compo…

@LidsAssist you guys are so full of it, justed relized that 5 to 7 business days for shipping was an estimate and delivery is 3/18

@FLYSTR0 Hey! I'd like to help, if I can! Can you DM me? -Stephanie

@LidsAssist I am not receiving my monthly code for online discounts despite being a premium member. Any assistance is appreciated. I have sent an email to support as well.

@Badnewshurtz Hi Phil! I would like to help. Please send me a DM. Talk soon. -Skylar twitter.com/messages/compo…

@LidsAssist Why can I not speak with a REAL human to try and correct my issue?

@AndrewReam2023 If you need support with an order, you are welcome to send me a DM, and I'll do my best to assist. -Emma

@LidsAssist @Greappleton CUSTOMER SUPPORT AND PRODUCT QUALITY IS NOW GARBAGE!!!!!

@Greappleton We are very sorry to hear that your orders have been cancelled! Please DM your info over to us and we will be happy to further review.

@1bigdog1212 Let's get this sorted out, Tim! Send me a DM, I'm happy to help! -Sarah twitter.com/messages/compo…

@LidsAssist I got this:

@stormioceans Hi Ary! Please check your DM. -Skylar twitter.com/messages/compo…

@LidsAssist I have sent a DM about an issue I have been having and was told this line can help. Please respond if you can help, thank you

@RgKinglove2012 Hi Raphael! Feel free to send me a DM, and I'll do my best to help find the hat you're looking for! -Emma twitter.com/messages/compo…

@LidsAssist I am looking for this NFL cap that I purchased possibly over 8 to 10 years ago and I can no longer find it.

@MichaelRaik4731 Hey Michael! I'd be happy to look further into this. Please send me a DM so I can help. -Reese twitter.com/messages/compo…

@LidsAssist had a hat customized that I purchased yesterday and they ruined it. Showed him picture 1 and got picture 2. Plus he burned the inside with a lighter trying to remove loose threads (picture 3) and there’s now a stain on the brim (picture 4) what are my options?

@EdGather Hey there, I'd like to hear more about your experience so we can look into this further. Please use the DM link below and I'll meet you there to assist. 👇 -Meredith twitter.com/messages/compo…

@kekegolua Hello Cece, please reach out to me in DM with you order details and I'd be happy to assist. ~ Erik twitter.com/messages/compo…

@LidsAssist I’d like to return an order, however it is not showing in my account under orders. Please help

@Josephjoyc1973 Hi Joseph! Please reach out me with your order details in a DM. I'd be happy to assist. ~Erik twitter.com/messages/compo…

@LidsAssist I have a return and I ordered it as a guest and it will not give me the option to return it!

@jharry Hi Jason! Please send me a DM, and I'll do my best to help you out! Talk soon! -Emma twitter.com/messages/compo…

@LidsAssist customer service is horrible. I have tried 6 stones to use your chat and get disconnected every time. Why no phone number if your tech is crap. Can someone please contact me asap to resolve.

@6captain23 Hey, Angel! Send me a DM, I'll take a look at your order! -Sarah twitter.com/messages/compo…

@LidsAssist I have ordered the Ken Griffey Jr Seattle mariners jersey white in large 3 times and all 3 times I have received a small size instead of a large. Called customer service and their only solution was a free return, refund, and a 50% off. What’s going on?

@garyjay01 Hi Gary! Feel free to send me a DM! I'm happy to help! 😀 - Lane twitter.com/messages/compo…

@LidsAssist I recently purchased an item on the lids website. I returned it and received a e-gift card. Can I use this gift card at lids retail store or only for online purchases?

@CatherineC77537 Hey! I definitely want to help! Please send me a private message, so I can assist! -Jan twitter.com/messages/compo…

@LidsAssist Delivery has been attempted twice on my order. I added business hours saying the office is closed until Monday. Will they still attempt deliverry tomorrow? Order # 451-3463-4010

@LisaConnol3425 Hey Lisa, I'd be happy to look into this for you. Send me a DM 👇 when you can! -Kevin twitter.com/messages/compo…

@LidsAssist shopped early for Xmas and just went in to do a return and you say I can’t return? It’s not like I waited, it’s Christmas night!! Please let me know how you can make this right