Lighter Sight

@webafrica my Telkom LTE speeds are 0.35Mbps any idea why? Been like this since yesterday. Internet is nonexistent

@webafrica @CellC_Support Thanks

@LighterSight @CellC_Support Ticket has been assigned for further investigation and response

@webafrica my cellC @CellC_Support LTE is stupidly slow, getting about 3Mbps download. What’s happening?? I use to get between 20 - 30 Mbps... I need this resolved

@webafrica @CellC_Support Ticket number 724037

@LighterSight @CellC_Support Please confirm the ticket reference reporting the required assistance - this will allow the senior tech ticket team to have insight into the connection performance and ensure response toward resolve

@webafrica @CellC_Support Thanks will do so

@CellC_Support I’ll wait for their reply this morning, many thanks!

@LighterSight Hi, have your raised the matter with WebAfrica? ^MP

@webafrica @CellC_Support Guys, thanks, support has confirmed that my data has been depleted, but please sort out my data counter at least so I know that it has been depleted! Now still at 12:35 it stated that I have available

@webafrica @CellC_Support Thanks, I can only think that my data has been depleted and the counter is incorrect, although I have loaded a gig topup just to see if that works but still nothing

@webafrica @CellC_Support just wondering if there’s an issue with the LTE in the Edenvale area? Got full signal on my router but no internet connection. Also checked that I do have data available

@webafrica @CellC_Support Ticket ID 542469

@LighterSight @CellC_Support Hi again, Can you please send through your ticket reference number so that we can follow it up for you? twitter.com/messages/compo…

@webafrica @CellC_Support Not sure what you’re asking? My LTE is down so yes, I need this resolved

@LighterSight @CellC_Support Hi again, do you need us this morning?

Yes please. I have logged a ticket as well. It’s definitely just my SIM as my other service is currently up.

@CellC_Support Rebooted 3 times, will monitor though. Thought there is an outage and will revert if problem persists

@LighterSight Have you attempted to reboot? ^MP

@CellC_Support and @webafrica nonexistent internet in Edenvale area? Ridiculous download speeds...

@CellC_Support Bout an hour ago

@LighterSight Hi, when did you start experiencing this issue regarding the connection? ^MP

@CellC_Support Thank you! @CellC_Support at least now we know there’s an issue

@LighterSight Hi. There is a disruption with the service. The team is aware of the issue and is working towards restoring order. We apologize for the unpleasant experience and inconvenience caused. ^NS

@CellC what is the issue with no signal in the Edenvale area? @webafrica doesn’t seem to know anything.

@ElizeMNiemand @vumatel @webafrica They never do... it’s purely damage control. When there’s a f-up they just prepare how to side-step it.