Citizens Advice Lincoln & Lindsey

Our research has found 1 in 4 people are so worried about increases in energy costs this winter that they say they will be forced to turn off their heating and hot water. If you're struggling with your energy bills, contact our Advice Team on freephone 0808 278 7904.

🎁 If something went wrong with a gift you bought this Christmas, you might be entitled to a refund, repair or replacement. It doesn't matter whether you bought the item new or secondhand - you'll still have rights. Our online tool can help ⤵️ bit.ly/4m9yiia

The festive season and sales can leave you entering the new year feeling financially a bit worse for wear... But it doesn’t have to stay that way. Start the year with our tips on how to be financially savvy ⤵️ bit.ly/4gJlQ5T

🌡️ Are you using your central heating controls correctly? Making simple adjustments to your thermostat and timers can help you save money and stay warm this season. Read our online advice ⤵️ bit.ly/4aiZ4Sj

🛑 Stop before you click! If you’ve been asked to transfer money quickly or in an unusual way it might be a scam. Try our online tool to check for scams ⤵️ bit.ly/4mMvEQ8

Wishing you a Merry Christmas and restful festive break 🌟

Do you need emergency food? @trusselluk food banks offer emergency food parcels with at least 3 days of food and essentials. Find out how to get a food voucher and access support ⤵️ bit.ly/4gmybNw

Help is available over the Christmas period. Here are some phone numbers that you may find useful ⤵️

It's important to know your working rights for the bank holidays. Find out if you have to work or what pay you are entitled to. Our advice can help ⤵️ bit.ly/4mgLhPd

You might be able to claim extra benefits if you have a child, such as Child Benefit or Universal Credit. And there’s government approved schemes to help you pay for childcare. Check what you’re entitled to ⤵️ bit.ly/4flTLlA

If you can’t afford the food you need there are food banks that can help. ✅ You’ll usually need to get a referral to a food bank before you can use it. We’ve got advice on the process ⤵️ bit.ly/4dcdJxO

You might be able to get Statutory Sick Pay when you're off work sick. We can help you understand your rights. Read more on our website ⤵️ bit.ly/3VApndU

💭 It can be difficult to talk to a loved one about their gambling problem. But there are ways to address it and get support for them. Here’s what steps you can take ⤵️ bit.ly/4iUOLpJ

There’s several reasons why your energy bill could be higher than you expected. ➡️ Your meter might be faulty or your energy supplier might have overcharged you. Our advice can help ⤵️ bit.ly/4iRpRqP

You have the right to take time off work in certain circumstances - these are called 'statutory rights'. This time off might be paid leave or unpaid leave. Check your work rights ⤵️ bit.ly/455NZQb

❄️ Will you be travelling to Europe this winter? Check your passport is valid for the dates you’re travelling. Our advice can help you ⤵️ bit.ly/457SkSY

If you’re threatened with homelessness, it’s usually worth applying to your local council for help. They might be able to help you stay in your home or find an alternative place to live. Check our advice ⤵️ bit.ly/4pKZsNE

If you’ve been scammed it’s important you take steps to: ➡️ Protect yourself from further risks ➡️ Check if you can get your money back ➡️ Report the scam Find out more ⤵️ bit.ly/44MuoFb

Are you worried about your finances and need help? ✅ You should always start by checking if you can get any benefits. Our online advice can help you navigate this ⤵️ bit.ly/4pK77vN

🚄 Has your train journey been delayed or cancelled? You might be able to get a refund or compensation. Check what you’re entitled to ⤵️ bit.ly/4pDNiX5

You might be able to claim benefits if: ➡️ You have difficulty with everyday tasks or getting around ➡️ You can’t work because you’re sick or disabled Our online advice can help you ⤵️ bit.ly/3ztxnWl