LiveRecover
3.5K posts
LiveRecover
@LiveRecover
REAL humans texting your customers and driving revenue 👋
Austin, TX Katılım Ekim 2018
835 Takip Edilen2K Takipçiler
POV: Your customer has commitment issues… (oh boy 😳☕️)
Watch how @LiveRecover agent, Maven, turns:
“I’d get bored” into “let’s add it to the cart” in 38 seconds flat! 🛒
New Textual Healing coming in hot… we are SO back baby! 🤑
#TextualHealing #subscriptions
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Most subscription brands handle churn like this 👇
1. Customer clicks cancel
2. “WAIT HERE’S 10% OFF”
3. Customer still leaves ✌️
So we built something better.
Subscription Triggers turns failed payments, pauses, skips, and cancels into actual conversations with real humans.
No bots. No awkward “are you sure?” popups.
Just real support from REAL people at the exact moment customers are about to disappear.
Quiet churn is expensive.
We’d rather text them first. 😉
English
Your abandoned cart flow sent a “Still thinking about it?” text.
Cute. 😉
Meanwhile, Nailboo recovered $1.2M in carts by having actual humans talk to customers instead of blasting the same tired automation everyone else is using.
Because shockingly… people abandon carts for reasons.
Questions.
Hesitation.
Shipping concerns.
“I don’t know which color to buy.”
“I need this by Friday.”
“Wait, how does this work?”
Bots fumble that stuff. Humans close it.
Results:
→ $1.2M recovered revenue
→ 25x ROI
→ Thousands of conversations that would've otherwise ghosted
The brands winning retention right now aren’t just automating harder.
They’re communicating better.
Read the full Nailboo case study 👇
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At a minimum, we @LiveRecover help make your brand an extra 5-10% in sales each month.
We have real sales people that will speak to your customers at checkout - via text message - and help them complete their order.
Not rocket science. Just humans being human...
And helping you differentiate your brand in a noisy, Ai-driven world! 😉🏆
English
🚨 Coming Soon: LiveRecover for TikTok Shop
Your TikTok Shop customers are right there. We're finally letting you talk to them.
Picture this... A customer scrolls past a TikTok video at 11pm. They see a creator demo your product, gasp out loud, and tap "Buy Now."
Thirty seconds later, the order's in. Their phone number syncs into your Shopify. Money in the bank. Then… silence.
You can't text them. You can't remind them. You can't win them back. You can't even tell them their thing is about to run out.
Why? Because TikTok Shop collects the phone number but NOT the marketing consent. Which means every TikTok Shop customer is technically yours, but functionally a stranger.
We've been hearing the same thing from brand after brand: "My TikTok Shop revenue is exploding, but my LTV on those customers is brutal. They buy once and disappear."
Spoiler: they're not disappearing. You just can't reach them. We're about to fix that.
Keep an eye out. 📷😉
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👇 Now the math, on your own numbers.
Every point of recovery rate = ~13% more recovered revenue.
7% → 8% = +13% 7% → 9% = +28% 7% → 10% = +40%+
Three habits. Three reflexes. 1.8M conversations of evidence behind them.
→ Reply in 60 minutes → Lead with the discount → Answer the question early
Most brands move 2-3 points by stacking all three. On a revenue stream they already had.
Go pick it up. 😉
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✔️ Habit #3: Answer the question before they ask it.
Checkout + shipping = ~half of every objection. ~80% of replies are neutral in tone. Only 18% are negative.
Your customers aren't mad. They're confused.
Stop running a help desk. Start running a sales floor.
Rewrite your opening message with 3 lines:
→ Resume-checkout link with the discount pre-applied → Shipping ETA in plain English → Free-shipping threshold, above the CTA
Half of all objections solved before the customer types a word.
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We pulled 90 days of LiveRecover data across every brand on the platform. 1.8 million customer conversations. Every cart, every reply, every objection.
A small set of habits separates the brands climbing past the platform average from the ones stuck below it. 👇
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Team building on zoom just doesn’t quite hit the same as IRL!
Great catching up with our rev ops 🐐 #RonRon
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LiveRecover retweetledi
@SteveLeq30 @shipaidapp Marketing flows + Ai chat + live agents = the holy grail for stopping leaky funnels :)
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The reaction from merchants usually starts the same:
“Wait… isn’t this what Klaviyo, Attentive, or Postscript already does?”
Not exactly.
@LiveRecover works alongside your existing flows by reaching abandoned checkouts that traditional SMS tools can’t touch.
The best part?
Once brands trial it and see the quality + compliance firsthand, they rarely leave.
Oftentimes the biggest hurdle is just getting started. 💯💰
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@LiveRecover is a great saas product.
it’s an easy win.
call Steve he’s a great guy and they go above and beyond.
text staff is so trained they’ll blow the doors of your customer service agents.
Steve Lequerica 💬@SteveLeq30
@johnhickey1970 💀💀💀💀💀 this is diabolical
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