Liveops

Happy Mother’s Day to the moms who do it all. 💐 At Liveops, we’re proud to support opportunities that can help stay-at-home moms earn income while still being present for the moments that matter most. Mothers bring patience, empathy, resilience, problem-solving, and heart into everything they do, and those qualities make a lasting impact on families, communities, and customer experiences alike. Today, we’re celebrating the incredible moms across the Liveops community. Thank you for all that you do, today and every day. 💙 #MothersDay #Liveops #RemoteWork #CustomerExperience #WorkLifeBalance

🤖 Gen Z is already shaping the future of customer service. In our Liveops 2025 Holiday AI & Customer Service Report, 89% of Gen Z used AI during holiday shopping, compared to 60% of Boomers. Read how AI is changing customer expectations across industries 👇 bit.ly/4n91abO #GenZ #AI #CustomerService #CX #Liveops

Email support still plays a critical role in customer service. 📧 Our latest blog explores why outsourced email support still matters, what executives should look for in a partner, and how the right model can improve consistency, responsiveness, and scale. 👀 Read more: bit.ly/4cohgui #CustomerService #EmailSupport #Outsourcing #CustomerExperience #ContactCenter #BPO #Liveops

Efficient patient scheduling takes more than open slots. 🏥 It takes strong support behind the scenes to reduce friction, improve access, and create a better experience for patients and providers alike. 📅💬 Read more: bit.ly/4dEjNS0 #Healthcare #PatientScheduling #CareCoordination #InsuranceVerification

Liveops is expanding our nearshore operations in Mexico to support a major national insurance brand and strengthen bilingual, time zone-aligned customer support. 🇲🇽🗣️⏱️ Read the press release: bit.ly/3NJdcv0 🔗 #Liveops #Insurance #BilingualSupport #Nearshore #Mexico #CustomerExperience #ContactCenter

Considering #OutsourceSales in 2026? 🚀 bit.ly/470kUHA This blog covers: ✅ When an #OutsourceSalesTeam makes sense ⚡ What to expect from sales support outsourcing 📈 How to scale faster without losing quality Read: Outsourcing Sales Teams in 2026 🔗 #SalesLeadership #B2BSales #RevenueOps #PipelineGeneration #Outsourcing

AI simulation is reshaping certification and readiness in customer support. 🤖 bit.ly/4rDH2jr Our latest blog breaks down: 🔹 What AI simulation training is 🧩 How it works in certification ⚡ Why it improves speed to proficiency 📚 How Liveops applies it through learning & development + LaaS #AITraining #AISimulation #LearningAndDevelopment #ContactCenter #CustomerService #LaaS #Liveops

Weather hits. Travel spikes. Calls surge. 🌧️❄️🚗 New blog: how roadside teams stay responsive with roadside assistance outsourcing, contact center surge support, after-hours coverage, and AI voice agents that deflect simple status checks. Read: 🔗 bit.ly/4cxcJWL #RoadsideAssistance #ContactCenter #CustomerService #Outsourcing #Operations

Roadside calls are high-stakes. 🚗📞 New blog: Roadside Assistance: From IVR to AI Voice Agents, What Changes and What Stays Human 🤖🧠❤️ What automation can improve (intake + triage) and what should stay human (safety, empathy, service recovery). Read: bit.ly/4czZbd7 #RoadsideAssistance #CustomerService #AI

🏥🩺 No-shows still happen in telehealth, and they quietly drain provider time. New blog: how telehealth software can reduce missed visits, improve visit readiness, and help maximize provider utilization, plus how Liveops supports the scheduling and "join" moments that keep care on track. 👩‍⚕️💻 Read: bit.ly/467OWZI #Telehealth #DigitalHealth #HealthTech #HealthcareOperations #PatientAccess

Virtual visits don’t fall apart during the clinical convo, they fall apart around it. Links expire. Portals confuse. Audio fails. Intake steps stall. That’s why virtual visit concierge support matters, it keeps patients moving and protects clinician time. 🧑‍⚕️💻🩺✅ bit.ly/3MEBfuB #telehealth #virtualhealthcare #digitalhealthsolutions #patientexperience

❤️🔴 American Heart Month + #WearRedDay at Liveops! Big thanks to everyone who wore red and shared pics 📸👏 Drop a ❤️, comment, or share your red-day photo below to help spread heart-health awareness. 🫶🩺 #AmericanHeartMonth #HeartHealth #GoRedForWomen #Liveops

AI made holiday customer service faster, but trust is the real differentiator. 🤖🔍 Only 22% of shoppers say brands disclose when AI is used, and 69% say they should always reveal it. Transparency isn’t optional. It’s the experience. Read: bit.ly/3NTB8M8 #CX #AI #CustomerService #ContactCenter

AI didn’t replace the contact center. It redefined it. 🤖📞 What we heard from enterprise CX leaders: ✅ AI should absorb volume + surface insight 🧑‍💻 The next frontier is agent enablement 🧩 Bolt-on tools add clicks, not value 🌍 Global delivery is getting more strategic Read the blog 👇 bit.ly/4tfg9mV #CustomerExperience #ContactCenter #AI #CustomerService #CX

AI in CX is moving fast, but most teams are still stuck on the hardest part: operationalizing it. 🤖⚙️ At #CCW Orlando, we ran a live AI maturity workshop + real-time polls on ROI 💡, governance 🛡️, data readiness 🧩, and quality ✅. Recap + poll visuals: bit.ly/45E63lH #CustomerExperience #AI #ContactCenter #CX

✈️ Travel + hospitality support teams are navigating constant change: seasonal spikes, last-minute itinerary updates, and high-stakes service moments. Our new blog breaks down why more brands are turning to call center outsourcing and what to look for in a partner. 🧭 Precision scheduling 🎧 Customer service support 🗂️ Back-office support Read: bit.ly/3ZyaP0g

🥂 Cheers to a new year of fast, empathetic support that shows up when it matters most. Happy New Year from Liveops! ✨🎉 #HappyNewYear #CustomerService #ContactCenter #Liveops

🎉 Hello, New Year. Hello, new possibilities. A new year has a way of resetting what matters: clarity, consistency, and showing up for people when they need help. That’s the energy we’re bringing into the year ahead: helping brands deliver fast, empathetic support that keeps customers moving forward. Wishing you a bright, healthy, and successful year from all of us at Liveops. Let’s make it a good one! ✨🥂 #HappyNewYear #CustomerExperience #CustomerSupport #Liveops

📺 Liveops COO Molly Moore joined Angela Brown on The National Desk (60+ Sinclair stations) to share highlights from our 2025 Holiday AI & Customer Service Report. bit.ly/4bb6tTQ 🤖 78% used AI/automation ⚡ 85% said faster service 🧠 54% still prefer humans Watch the video + read the report. #AI #CustomerService #Retail #Liveops

🎵 Dashing through the calls, in a surge that’s here to stay, 📞 Through the queues we go, scaling all the way! 🔔 Bells on headsets ring, agents answer bright, ❄️ Oh what fun it is to bring, customer cheer tonight! Happy Holidays from Liveops! 🎅🎄 #MerryChristmas #HappyHolidays #CustomerService #Liveops