@1172Elizabeth Please still send us an email at guestcare@longos.com with the details of your experience and your phone number, so we may have our team follow up with you directly.
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Longo's
14.7K posts
Longo's
@LongosMarkets
The highest standards are family standards. Feeding families since 1956.
GTA, Ontario Katılım Ağustos 2009
1.4K Takip Edilen7.1K Takipçiler
Hello. I don’t have my receipt as I did not think there would be already expired food by 6th months on your shelf I also don’t have a rewards card
Longo's@LongosMarkets
@1172Elizabeth Hello, we're very sorry about the expired product purchased and illness caused. Please send us an email at guestcare@longos.com with your Thank You Rewards card number, a copy of the receipt, and your phone number as our team would like to make this right for you! Thank you.
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@1172Elizabeth Hello, we're very sorry about the expired product purchased and illness caused. Please send us an email at guestcare@longos.com with your Thank You Rewards card number, a copy of the receipt, and your phone number as our team would like to make this right for you! Thank you.
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@LongosMarkets picked these up last week. Ate half the bag we were all sick. Then today I looked at the expiry date. This is crazy? Why is this still on the shelf that’s like 6 months past the date
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@LongosMarkets "you need to upgrade to premium to message this user" I hope you realize this setting has been a thing on twitter for over a year.
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Besides reset password being fully broken @LongosMarkets don't even reply to emails sent to guestcare? Surely I would have gotten a reply, any reply, by now if they did.
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@TrainItRight Thank you for your kind words! We have shared your compliments with the store😊
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@LongosMarkets Danielle from the Islington location is the best cashier ever! She’s so sweet and sincere! Just wanted to give her some props!
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@lavaletta1234 Hello, thank you for bringing this to our attention. Rest assured that we will follow up internally with our Maple store.
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@LongosMarkets Saw a guy today at Maple store leaking his fingers and then using the utensils to get food from the hot counter. I have repeatedly expressed my concerns about free access to the hot food. Hope you will remind your employees to clean those utensils often
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@LongosMarkets do not buy the longos baby spinach or the organic baby spinach in the sealed container ….. they false advertise it’s tripe washed ….. I found 2 big insects in mine after cooking the spinach …… CFIA has been contacted 😡
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@LongosMarkets I’m trying to book a birthday cooking class for my daughter but haven’t heard back after submitting a party request here: longos.com/cooking-classe…
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@LongosMarkets I'm trying to reset the pw to my online account to no avail ... despite trying MULTIPLE times no email comes through. Have emailed guest care 3 times and have been completely ignored. What gives? Do you not want people to shop online??
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@carrieshbo Hello. Oh no! We're very sorry about the quality of the cookies that you purchased from our Boxgrove location and the expired items on display. Please DM us with your Thank You Rewards card number as our team would like to make this right for you! Thank you.
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@LongosMarkets am I automatically entered into the 70th anniversary draw when I spend the required amount and scan my rewards card, or do I have to complete a ballot of some sort?
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@viwang0616 Hello Vivian, oh no! We are sorry about the quality of the potatoes. Please DM us or send us an email at guestcare@longos.com with your Thank You Rewards card number and a copy of your receipt, as our team would like to make this right for you. Thank you!
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@LongosMarkets I bought a bag of potatoes on Sunday. By today, every potato had some spoilage, with the worst almost half bad (see photo). Stored properly at room temperature.
I’ve always trusted Longo’s for quality, so this was unexpected.
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@Aksh_oberoi We are currently receiving a high number of emails thus reply times may be longer. However, if you can please DM us so we may take a look into this for you.
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@LongosMarkets I already did before reaching out on here, no response though!
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@LongosMarkets I bought a pre-packaged “chicken salad on whole wheat” sandwich last night at your Winston Churchill Mississauga store for my roommate, who has a serious shellfish allergy. This morning we opened it and it looks/tastes like crab on white bread, not chicken.
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@ClintRobertson_ Hello Clint, thank you for bringing this to our attention. Please send us an email at guestcare@longos.com with the pictures so we may review this with our team.
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@LongosMarkets I’ve sent 2 emails in the last 2 weeks to ‘guest services’ with zero response.
Is that a ‘ghost’ email account?
Pretty frustrating.
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@SelinaMSChan Hello, please send us a DM as our team would like to make this right for you!
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@maginnis_eric Hi there, we apologize for the delayed response as we have been received a very high volume of emails. Can you please DM us so that we may assist you.
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@LongosMarkets I’m not sure who is running your Guestcare@longos.com but they are unresponsive. I complained about chicken breasts that I purchased on June 12th. The first email was sent on July 13, and, hearing nothing, was followed up July 18. Still waiting.
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@yoi_minmin Hi there, can you please DM us or email us at guestcare@longos.com so that we may assist?
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@LongosMarkets Who else got scammed from this special offer for buying more than 20$ worth of "grocery items" before tax and did not get the 1000pts?
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Stay hydrated this summer with our Team Member’s top pick — NEW! Longo’s Alkaline Water.💧 Pure refreshment that’s a pH above the rest. #hydrationboost
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