Longo's

@klawrenc1701 Hello, please send us a DM so we may assist.

@LongosMarkets I'm trying to reset the pw to my online account to no avail ... despite trying MULTIPLE times no email comes through. Have emailed guest care 3 times and have been completely ignored. What gives? Do you not want people to shop online??

@carrieshbo Hello. Oh no! We're very sorry about the quality of the cookies that you purchased from our Boxgrove location and the expired items on display. Please DM us with your Thank You Rewards card number as our team would like to make this right for you! Thank you.

@queenmare1 You are automatically entered!

@LongosMarkets am I automatically entered into the 70th anniversary draw when I spend the required amount and scan my rewards card, or do I have to complete a ballot of some sort?

@viwang0616 Hello Vivian, oh no! We are sorry about the quality of the potatoes. Please DM us or send us an email at guestcare@longos.com with your Thank You Rewards card number and a copy of your receipt, as our team would like to make this right for you. Thank you!

@LongosMarkets I bought a bag of potatoes on Sunday. By today, every potato had some spoilage, with the worst almost half bad (see photo). Stored properly at room temperature. I’ve always trusted Longo’s for quality, so this was unexpected.

@Aksh_oberoi We are currently receiving a high number of emails thus reply times may be longer. However, if you can please DM us so we may take a look into this for you.

@LongosMarkets I already did before reaching out on here, no response though!

@LongosMarkets I bought a pre-packaged “chicken salad on whole wheat” sandwich last night at your Winston Churchill Mississauga store for my roommate, who has a serious shellfish allergy. This morning we opened it and it looks/tastes like crab on white bread, not chicken.

@ClintRobertson_ Hello Clint, thank you for bringing this to our attention. Please send us an email at guestcare@longos.com with the pictures so we may review this with our team.

@LongosMarkets you keep incorrectly marking foreign stuff as Canadian !

@habsrgr8 Hi there. Please accept our apologies for the delay in responding to you, as we have received a high volume of emails. You may call our Guest Care team at 1-800-956-6467 instead to assist with your inquiry.

@LongosMarkets I’ve sent 2 emails in the last 2 weeks to ‘guest services’ with zero response. Is that a ‘ghost’ email account? Pretty frustrating.

@SelinaMSChan Hello, please send us a DM as our team would like to make this right for you!

@maginnis_eric Hi there, we apologize for the delayed response as we have been received a very high volume of emails. Can you please DM us so that we may assist you.

@LongosMarkets I’m not sure who is running your Guestcare@longos.com but they are unresponsive. I complained about chicken breasts that I purchased on June 12th. The first email was sent on July 13, and, hearing nothing, was followed up July 18. Still waiting.

@FloraM Hello, thank you for contacting us! This item is not part of the recall.

@LongosMarkets please could you advise if this is part of the recall?

@yoi_minmin Hi there, can you please DM us or email us at guestcare@longos.com so that we may assist?

@LongosMarkets Who else got scammed from this special offer for buying more than 20$ worth of "grocery items" before tax and did not get the 1000pts?

Stay hydrated this summer with our Team Member’s top pick — NEW! Longo’s Alkaline Water.💧 Pure refreshment that’s a pH above the rest. #hydrationboost

@Eastend1 We appreciate you bringing this to our attention, please confirm which location this occurred at so we may follow up with the store?

@HuandMahperi Please email us at guestcare@longos.com or call us at 1-800-956-6467.

@LongosMarkets Hello, thank you for following up. I am unable to send you a DM since you don’t follow me. Is there any other way to contact you?

@LongosMarkets Come on Longo’s teach the wonderful people at the deli department to do a better job. You have a tradition to uphold. This is not the Italian way of doing things!

@DuncanS89684095 Hi there, can you please DM us so that we may look into this?

@LongosMarkets Please can you explain how I bought future juice?

@elevem1111 Unfortunately, there is not a food hall.

@Sflecce @LongosMarkets @MichaelTibollo Is there a foodhall?

In the face of Trump's tariffs, today was a powerful reminder of what makes Canada strong as we opened a new @LongosMarkets grocery store in Vaughan. 100 Canadians working at the new store, built by Canadian construction crews powered by Canadian suppliers. This is more than a grand opening — it’s a statement. Let’s be intentional. Let’s buy Canadian. And let’s stand together.

@Always44twenty Hello. Oh no! We're very sorry about your experience with our lasagna. Please send us an email at guestcare@longos.com with a copy of your receipt, your Thank You Rewards card number and pictures of the product as our team would like to make this right for you! Thank you.

#longos you suck! I bought a frozen meat lasagna only to cook it for 2hours to find out there's no meat in it, just pasta and sauce, no meat...horrible!

@rimbbambita Hi there. Oh no! We’re very sorry about this. Can you please send us a private message with your contact information or email us at guestcare@longos.com, so our Food Safety team can follow up? Thank you.

@LongosMarkets got a cake yesterday at Longos Rutherford. After we sang Happy Birthday my son. Noticed a hair on the cake I had to quickly pull it out. Not happy with that at all.

@MadWitticism Hi there. Oh no! We’re sorry to hear this. Can you please DM us your contact info, so our team can follow up with you personally?

@LongosMarkets Imagine the new store in Vaughan near the Colossus Theatres had no freshly baked goods at 8:15am. Take the Fortinos Way in and maybe the Longo’s Way home.