LOOKFANTASTIC CS

@CharScott02 Hi there. Please do accept our apologies, I have sent you a private message so our team can assist further. Thank you💗- Macey x

@LookfantasticCS I’ve been trying to get an issue resolved with your CS Team for over a week now, can you drop me a message on here to help get this sorted please.

@Azzzzzuurrrrra Hi there. I have sent you a private message to assist with your order, do get back to us when you can to proceed. Thank you💗- Macey x

@LookfantasticCS Oh and there is more from where that came from, your chat team are absolutely disgraceful. Even the manager that I am now talking to - after starting the chat AN HOUR AGO - is lying to me and tying herself up in knots. Shameful #lookfantastic #customerservice

@LookfantasticCS More outstanding CS today - I have been kept on this chat for 50 minutes so far. Your CSA is rude and stonewalling me. How difficult is it to give me a straight answer?

@Azzzzzuurrrrra Hi there. We do apologise and are more than happy to help. Please do take a look at my DM and respond when possible? Thank you💗- Macey x

@kittyy5830 Hi there. We have since responded to your query via DM. Please respond at your earliest convenience. Thank you -Georgina💗x

@LookfantasticCS I’m ordering from Saudi Arabia. Will my order be shipped from the UK or the UAE?

@MCarson1998 Hi Megan. Please can you drop us a message via your preferred platform so we can begin to assist with this for you? Thank you💗- Georgina x

@LookfantasticCS please help! I have just had a delivery for what should have been my wedding perfume and there is no perfume in the box. Box is damaged so looks like it was possibly stolen during transit

@CarolineGinto @TypoCity @lookfantastic Hi there. Tracked Delivery is €4.95 on all orders💗- Macey x

@LookfantasticCS @TypoCity @lookfantastic So has the free delivery to Ireland been scrapped?

@lookfantastic Have you removed the free standard delivery over a certain € spend threshold for Ireland? My order last month had it applied but when I got to checkout today it seems to be gone.

@lauxamy Hi there. I'm really sorry to hear about your issue. I have just sent you a message with some information if you could kindly check this so we can proceed? Thank you💗 - Macey x

@LookfantasticCS I ordered a fragrance edit box, it’s telling me the code isn’t valid and also won’t apply at checkout?

@Kate06214214593 @lookfantastic Hi Kate, please could I kindly ask for you to privately message us so we can get this looked in to for you. Thank you, Jade 💗

#lookfantastic #returnitem #epicfailure Returned a faulty item to @lookfantastic I have proof of return, proof that it was returned via the method they asked me to use #whoops they have lost it so guess what it’s my issue and I’m without a refund or replacement

@Millie2020_ Hi there. Please do contact through TikTok directly so the team can assist you? Thank you💗- Macey x

@LookfantasticCS can you please message me regarding my TikTok order

@maisiefoley123 Hi there. We're so sorry to hear that you feel this way and would be more than happy to assist you here, please can you reach out through one of our CS Channels? Thank you💗- Macey x

@lookfantastic really disappointed with how my order has been handled. I received my delivery with £100+ of items missing, reported it immediately and was initially told a replacement would be sent. Now my claim has been rejected and my account closed, leaving me out of pocket.

@aneee_13 Hi there. Please can we kindly ask you to reach out to us through Facebook or Instagram to proceed? Thank you💗- Macey x

@lookfantastic the customer service is really bad. I have 2 items to return. I was messaging lungwisa and because i didn’t reply in 2 minutes she ended it whereas I waited for her response for 8 mins!! Can someone call me regarding order number 739049783

@aneee_13 Hi there. Please can we kindly ask you to send us a DM through Facebook or Instagram that includes your order information and the team will get back to you? Thank you💗- Macey x

@lookfantastic having the worst time with this store online. No contact number just a robot messaging service. They emailed me the wrong return label!! I went through the whole chat again and no solution

@HayleyEM86 @lookfantastic Good morning, we have no control over which courier is selected. I believe it is determined on availability and location. If you have any other questions, please let us know. -Will💗 x

@lookfantastic hi I would like to order from your site an take advantage of the current offers you have but i have bad experience with evri, the last order i placed with you i didnt recieve due to evri delivering to the wrong address. Are there any other delivery options?

@dawn_burnley25 Hi there. Apologies for any upset caused by this. Please see my recent message so our team can help? Thank you💗- Macey x

Got a shark speedstyle proflex last yr & it now has intermittent power.Spoke to @SharkNinja who agree it should be replaced but as it’s under 1yr old I have to go to the retailer & provided an uplift code to do this @lookfantastic replied saying we need to go to the manufacturer

@ormonde_assoc Hi there. Please do accept our apologies, I have sent you a private message so our team can assist further. Thank you💗- Macey x

@LookfantasticCS why do you confirm order delivery to my address but actually expect me to pickup from a shop miles away? Surely this is dishonnest?

@tamara12114857 @lookfantastic Good morning, I am sorry to hear that. If you have not done so already can you reach out through Facebook or Instagram DM? -Will

@lookfantastic won’t be using this company again for all my supplies their customer service is diabolical cba to reply to my complaint so your loss as I spen a couple of grand every month!

@nina9643 Please can you respond to our latest DM? Thank you. -Will💗x

@LookfantasticCS Done if can fix this issue

@LookfantasticCS can customer service contact me as parcel missing had items

@tamara12114857 Hi there. It is your Daughter that is required to contact us not yourself, can you ask her to do this through her LF account in this case? Thank you💗- Macey x

@LookfantasticCS @lookfantastic @QuickHelp_Team4 But I don’t have either ???

@lookfantastic Hi my daughter ordered me Mac powder for my birthday it is all damaged and cracked ! We ordered another one that has now arrived damaged and cracked I therefore wa t a refund on both but don’t see why I should have e to pay £2.99 !!!