Luno Support

Stay up to date with live #Luno updates regarding all technical incidents, by following this link: status.luno.com ⚒️

Hi there, Thank you for reaching out to us👋 Sorry to hear that you are having trouble Our support on this platform is limited For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp please help me recover my account I need to get access urgently

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoGlobal @LunoHelp waiting for a public answer.

@LunoGlobal care to explain why my predictions current value goes down by 10% before I can sell my position? (Separate of the limitless fee). And why it goes down by 90% ($3+ to $0.25) just before most would press sell? Disingenuous to say the least. Explain the fine print to me

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp why is your website not opening in Nigeria??

@Mug1_icp Hi there, Thank you for reaching out to us👋 Our support on this platform is very limited For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com Our team will gladly assist you

@LunoHelp Yo can you add ICP to your token listing? Its 2026 cmon

Our latest Luno Proof of Reserves report is now available, confirming that your assets are 100% backed and independently verified by Moore Johannesburg. Read the report in the link: guide.luno.com/hc/en-gb/artic…

Hi there, Thank you for reaching out to us👋 Sorry to hear that you are having trouble Our support on this platform is limited For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you

@LunoHelp Good morning Luno. Please, I can’t log in to my account. Please, retify this issue.

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp , please, Do something my Deposit is not appear in my wallet over 48hrs now. Name:- Isiaka musibau ajao Amount Deposited; #9,800 Date; 06/05/2026 Time:- 4:26pm Bank:- Sterling Bank

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoGlobal @LunoHelp what’s going on since 3days ago, don’t you guys have a human in your company, stop using AI to reply person na, @LunoGlobal

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp @LunoHelp @LunoGlobal what’s going on, y’all should stop using ai to reply, don’t you guys have any human in your company, wtf na @LunoGlobal since 3 days ago

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp Morning, I made a payment since 2 days ago was not reflect in my wallet till now Name: Isiaka musibau ajao Amount: #9,800 Date: 6th May 2026 Time; 4: 26pm Nigeria time From sterling Bank

@jacomuller Hi there, thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com

Hey @LunoHelp something wrong with your SMS gateway?

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp Please i just made a txn of 69 usdt. I transferred from my luno wallet out and its been pending for the past 1 hour

@bonojoolumide7 Hi there, thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com

@LunoHelp Pls kindly check your inbox, It's very important

@_WayneRSA @LunoGlobal Hi there, thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com

Fix this @LunoGlobal it's 4 days now & dust earnings 🤷... It's the 19th now 🤷

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp @LunoGlobal at least give me some dollar dudes. Hmmm

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp please i mistakenly sent 9500 instead of 10000 and it didn’t reflect, even though i made a mistake doesn’t mean my money should be gone. There should be a way to get refunded. Please respond to me.

@HalpusNigma Hi Halpus, I'm sorry to hear that you're experiencing issues with your transaction. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com Our team will gladly assist you. Thanks for understanding.

@LunoHelp WARNING: be careful when using LUNO, esp receiving USDT (Tether) to Ethereum wallet. Luno NO WARNING: cant send to Ethereum wallet as usual. Must create SEPARATE TETHER WALLET. Funds will be lost!!! LUNO NO responsibility. NOWHERE warns of unusual operation.

Stay up to date with live #Luno updates regarding all technical incidents, by following this link: status.luno.com ⚒️

@AI_chankura @LunoGlobal Hi there, Thanks so much for getting in touch. At this point in time, Luno does not have these options. We’re always exploring new features to add to our platform, and our product development team will look into your suggestions. Have a good day!

Morning @LunoHelp @LunoGlobal 👋 Would love to see two features added to the platform: 1. PayPal as a payment method for buying crypto 2. Bitcoin Lightning Network support ⚡ This would make the experience much smoother for users. Please make it happen 🙏 #Luno #BTC #PayPal

Scammers use fake @LunoGlobal apps and ads to steal personal information. A single click on a malicious link can compromise your device and put your funds at risk. Only download the Luno app from the App Store or Google Play, and trust verified Luno accounts only.

@sonofwealth_7 @LunoGlobal Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com Our team will gladly assist you. Thanks for understanding.

@LunoGlobal @LunoHelp You all should be careful with Luno. I have had coin in my account since 2022. For over 2 years, I have not been able to send coins out, and for 5 months now I can't access my app; it keeps saying time out. You all should be careful they steal people's coins

Nigeria 🇳🇬 Join Luno’s official, verified Telegram channel for real-time product updates, market insights, and key announcements you can trust. Follow here 👉 t.me/LunoNigeria