Citizens Advice Luton

🌡️ Do you use alternative fuels such as oil, coal or wood to keep your home warm? You might be able to get extra help if you can’t afford to buy fuel. Check our online advice ⤵️ bit.ly/3Np22vq

📝 You should check what your employment contract says about working on bank holidays. If you don’t have a contract, ask your employer what their rules are. Find out more about your work rights ⤵️ bit.ly/4mgLhPd

If you’re having a difficult time paying your water bills, find out how much you owe. ➡️ Make sure your bills have been worked out correctly and check your meter reading against the estimate on your bill. Our advice can help you ⤵️ bit.ly/4rqJRmZ

Are you worried about gambling habits? 🛑 You can ask your bank to limit how much you spend on gambling. There are other steps you can take ⤵️ bit.ly/3Hw3fNZ

It’s important to give your private landlord notice in the correct way when you want to end your tenancy. ❌ If you don’t, you might have to pay rent and other bills even after you’ve moved out. Here’s what you need to know ⤵️ bit.ly/4jKabFK

If you’re planning to buy a used car from a trader: ✅ Look for an established firm with good reputation ✅ Check for a trade association sign like the Retail Motor Industry Federation Find out more on our website ⤵️ bit.ly/4lDdK12

Have you been contacted by your benefit office because you've been paid too much? This can happen for a number of reasons and the benefit office might take action to recover the overpayment. We can help you understand your rights ⤵️ bit.ly/4ssf7CW

💬 It can be frustrating to get cold calls and messages selling you something you don’t need or saying you’re due compensation. There are some actions you can take to stop getting these nuisance communications ⤵️ bit.ly/44cE8cf

If you’ve been struggling to keep up your mortgage payments, you may have started to build up a debt - this is often called mortgage arrears. ➡️ You’ll need to work out a way to pay back what you owe. Our advice can help ⤵️ bit.ly/49yhsWt

☕ Most workers are entitled to rest breaks but some jobs mean you don’t have an automatic legal right to breaks. You might not be paid for your rest breaks - your employment contract will say if you are. Check your work rights ⤵️ bit.ly/3I2umkH

🚄 You’re entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. Our advice can help you ⤵️ bit.ly/4pDNiX5

Universal Credit is gradually replacing benefits like Income Support which will end in April 2026. ✅ You should get a ‘migration notice’ letter telling you to claim Universal Credit by a certain date. Read more on our website ⤵️ bit.ly/4aH5yu1

You’re entitled to the minimum wage or living wage if you’re an employee or a worker, including an agency worker. Check your work rights on our website ⤵️ bit.ly/40o0WTk

If you’re having problems with your neighbour: ✍️ Take a note of when it happens 💬 Talk to them if you feel safe and comfortable ✅ Get help from a mediator Here’s what steps you can take ⤵️ bit.ly/4qWRn91

🎟️ Have you bought event tickets from an official seller? You can get a refund if the organiser cancels, moves or reschedules the event. Find out what your consumer rights are ⤵️ bit.ly/4m4X2I2

Personal Independence Payment (PIP) is extra money to help you with everyday life if you have an illness, disability or mental health condition. We can help you check if you’re eligible for PIP ⤵️ bit.ly/40n9sSD

If you’re behind on your rent payments, you should: 📝 Check how much rent you owe 📞 Talk to your landlord 🔍 Get help to pay the rent arrears Our advice can help ⤵️ bit.ly/3ILOlUq

⚡ First time using a smart electricity meter? If you’ve just moved in or switched your electricity supplier, you need to take a note of the first meter reading. Check our smart meter guidance ⤵️ bit.ly/4kH2tNO

Your employer must have a written tips policy if customers often give tips in your workplace. 💰 Tips include money given to employees by customers, as well as service charges that are added to the bill. Our advice can help ⤵️ bit.ly/4ku92Sz

✈️ If you’re planning a holiday this year, travel insurance can give you extra protection if it doesn't go as planned. It can protect you if you have a medical emergency abroad or your trip is cut short for reasons beyond your control. Our advice ⤵️ bit.ly/4jgXuRM