Luxury Escapes

@GailCoastie Feel free to send us an email via support@luxuryescapes.com

@Lux_Escapes Unable to as your account says I'm not verified.

@Lux_Escapes I have been on multiple escapes each time you write & ask me to complete a survey for each escape which I do. You then forward a $25 voucher for each survey. Now told I can only use one. This is deceptive and misleading conduct and in breach of trade practice act.

@the1smd We're sorry to hear this. Our team are currently experiencing a busy period but are trying their best to get back to everyone as quickly as possible. Please send us a message via the inbox with your contact details and we will have the team call you ASAP.

@Lux_Escapes spent nearly 10k was promised a call got nothing nearly 24 hours have passed This is not cool

@antonee15 Hi Tony, we're sorry to hear this. It's certainly not the experience we would expect our customers to have with our support team. Can you please inbox us with your contact and booking details so we can investigate your case?

@MISS_VCG Unfortunately we are unable to Victoria. Another way to get in touch with us is to message us on Facebook or contact our support team on 1300 88 99 00 (option 2) or email support@luxuryescapes.com

@Lux_Escapes I can’t inbox you as I’m not a premium member. Can you inbox me?

Will never be booking with @Lux_Escapes again. Will not honour what your team member said was possible at time of booking. #poorcustomerservice

@lawzone Hi Ben, we're sorry to hear of the issues you have experienced getting through to our team. Can you please send us a message with your booking and contact details? We will then escalate this urgently. Thank you, Luxury Escapes

@Lux_Escapes absolutely disgraceful customer service. Three callbacks requested and still nothing

@arby1983 Please send us a message with booking and contact details so we can follow this up. Thanks, LE

@Lux_Escapes We are still awaiting a further response. It’s been 48 hours now. This is not good enough.

@Lux_Escapes Terrible client experience. Been waiting for over 24 hours for something more than a canned emailed response regarding how they miss sold us a holiday package. What we got was not what we bought.

@Nalanyihe Would you be able to send us a DM with info (name of the sales agent and your details) and we will help get you in touch with the correct team

@Lux_Escapes Hi there, We are one of your members from Ko Samui Thailand, but our sales person who handled our account resigned months ago, so we don’t know how to start the program.

Need a weekend away? Plan a Sydney adventure today > bit.ly/3ECzVPC #luxescaping #luxuryescapes #weekendvibes

@moutreach1 Hi team, are you able to send us a DM with details on what you were after and we can help you out

@Lux_Escapes Hi, you mentioned us in your article luxuryescapes.com/il/offer/peppe… could we please get a backlink

@3lmann38709 Unfortunately the hotel did not provide the same information but our support team are currently trying again with them. Our support team will be in touch as soon as possible once they have further information. We apologise for the inconvenience caused by this process.

@Lux_Escapes Please be advised, when we discussed this with the hotel, they said they would have given refund but as booking with you, we had to deal with you for any refunds.

@Lux_Escapes DO NOT USE. FAMILY MEMBER PASSED AWAY REFUSED REFUND. USED T&C. JUST WANT TO KEEP CS MONEY TO INCREASE THEIR PROFITS. ABSOLUTELY WORST TRAVEL AGENCY. DEFINITELY NOT LUXURY.

@3lmann38709 Thank you. We can see that the team have tried to secure a refund for you but the hotel have denied this. Our team have advised that we can help you make a claim through your travel insurance but we will also ask them to contact you again to discuss this with you.

@Lux_Escapes Reference number: 9136173700341 Email: b1a2ej4i@yahoo.com

@whiteside_lucy Hi Lucy, we're so sorry to hear you have had this experience and have urgently escalated your case and asked the team to get in touch with you as soon as possible.

@Lux_Escapes Well. After 5 days of an urgent issue i've sent you..... I've heard nothing. I've spent 3 days ill in a substandard all-inclusive I booked through you. I've quite disgusted....I'm really not sure how your company is still in existence? 03326918 case number

@jontatesteel @lux_schwab We're sorry you've had a disappointing experience. Please send us further details via DM so we can look into it and help sort it out for you. Kind regards, LE

@leave78806249 @Studio10au @camerondaddo @leave78806249 Thanks for choosing Luxury Escapes! Thrilled you had a great trip with Lidia. Morocco's rich culture is worth every step 🚶‍♂️🚶‍♀️

@Studio10au @Lux_Escapes @camerondaddo We are just completing our Spain and Morocco trip through LE. Excellent trip thanks to ‘Lidia’ Spanish tour guide. Morocco is interesting, be prepared to walk for hours most days in order to see the sights. Thanks so much LE and Lidia.👏👏

Cameron Daddo has had a hugely successful career spanning 3 decades! His newest gig is as co-host of Luxury Escapes will make you want to pack your bags and head overseas! #Studio10 @camerondaddo

@Michael10441716 Thanks! We'll reply directly.

@luxury_escapes Hi. I sent you a message.

@muminabluebox Oh no we're sorry to hear this! Please send your details via DM so we can look into this asap. Kind regards, LE

@jontatesteel Hi Jon, thank you for reaching out. This has been urgently escalated to our Tours Support team who will reach out asap. Kind Regards, LE