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@Meta @facebook @instagram
I manage an Instagram account on behalf of a client, and we are currently experiencing a critical issue.
The Instagram account is linked to a restricted and unfamiliar Business Manager (Business Portfolio “V***”, location Vietnam), which is not recognized by me or my client,
As a result:
We cannot properly connect the Instagram account to Facebook. Key business functionalities appear limited
We are unable to manage the account professionally
This is directly impacting our ability to grow and manage the client’s business on Instagram and Facebook.
We still have full access to the Instagram login, but we are unable to remove it from this Business Manager due to its restriction. We do NOT want to create a new account. This is an active client account that needs to continue growing.
I have tried to contact support multiple times, but without any success. “Request a review” option is not working, no response or action is taken. We urgently request assistance with:
- Removing the Instagram account from this Business Manager
- Restoring full functionality of the Instagram account
I would really appreciate your help in resolving this issue. Happy to verify ownership and provide all necessary details via DM.
Thank you. 🙏
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