MATCHES Customer Care

@JulieHardi71743 @JulieHardi71743 we are sorry to hear this. We will reply to your DM once reviewed. Thanks MATCHES team

@MATCHES_Help Hello, I just sent you a DM regarding an order I need help with

@modusessendi_ Hi @modusessendi_ , Thanks for your message. We would like to look into this for you, please can you DM us your order number and contact details? Thanks, The MATCHES Team.

@MATCHES_Help i also wrote this from live chat but couldnt hear from your customer service too?

@UPS_DE hi, i had a return shipment for my order from the website @MATCHESFASHION I chose December 5th for the pick up, but no one came. And i cant rearrange the pickup from Matches website, and couldnt find where i can rearrange it on UPS website either. What should i do?

@AdyenBanned @AdyenBanned, We're very sorry to hear this. Please DM us your order number and contact details and we will look into this for you. Thanks, The MATCHES Team.

@richocolatoss Hi there. Please note our Customer Care has reached out to you via email. Thanks, the MATCHES Team

@HaLaH_AlFarhan Please kindly check your messages as someone from the team has since been in touch. Thanks, The MATCHES Team.

The MATCHESFASHION Customer Care Team are here to help with any questions or styling advice you might need. We're active on Twitter Monday - Sunday between the hours of 8.00am and 12.00am (BST).

@pensive0penguin We are sorry to hear this. Please kindly check your DM's for an update from us.

@MATCHES_Help Got a push notification about a sale preview (I'm loyalty level 2) but when I went to app, nothing was there. Same on the website. I'll DM you the email address associated with this account to see if you can help me locate this please.

@estelle_ohayon @estelle_ohayon Hello. We're very sorry to hear this. Please DM us your order number and contact details and we will investigate this for you. Thanks, the MATCHES Team

@MATCHES_Help I can’t get any help for a return. I tried emails and calls 30min hold!, what is this rubbish. Will never order again

@Fiona_Raisbeck Hi there, thanks for your message. We're very sorry to hear this. So that we can look into this for you, please can you DM us your order number and contact details? Thanks, The MATCHES Team.

@angryshopper1 @angryshopper1 we are sorry to hear this, please be aware a member of the Customer Care team have emailed you regarding this case. Thanks, The MATCHES Team

@MATCHES_Help I need an answer. It’s been 2 months. I have no product, no refund. It’s impossible to reach you on the phone - I was on hold for over an hour but finally gave up.

@MATCHES_Help I need help asap. I've sent a DM. My damaged package has been returned to you - I need my replacement or a refund. I've had no luck with email or phone calls (I've been on hold for over an hour). Not a good way to treat LOYAL customers.

@BlaiseDyer Hi there, thanks for your message. We are aware that your query has been resolved. Please DM us if you require any further assistance. Thanks, The MATCHES Team.

@davidh_arts @davidh_arts @MATCHESFASHION @davidh_arts Please accept our apologies. We would like to look into this for you, please DM us your order number and we will pass this onto the customer care team. Thanks, The MATCHES

@MATCHES_Help I’ve been on hold fir 1 hour 45 minutes

@davidh_arts @MATCHESFASHION @davidh_arts Please accept our apologies. We would like to look into this for you, please DM us your order number and we will pass this onto the customer care team. Thanks, The MATCHES Team.

@MATCHES_Help @MATCHESFASHION After sitting in all day yesterday for collection no DPD driver showed up Now after being put on hold for nearly 2 hours phones hung up

@davidh_arts We are so sorry to hear this. Please DM us your order number and we will ensure someone from the customer care team is in touch. Thanks, The MATCHES Team.

@MATCHES_Help 2hours on hold !!’ Yiur DPD driver didn’t turn up meaning my returns haven’t been collected ! And I wasted my day sitting in waiting This isn’t a premium service

@davidh_arts Hi davidh_arts we sincerely apologise for the long wait. We are receiving a high volume of queries and doing our best to assist every customer. Please can you DM us your order number and email address so our cc team can assist you via email? Thanks, the MATCHES team.

@monochello We are so sorry for the current wait times to speak to a customer care agent. Please DM us your query, contact details and order number and we will ensure someone is in touch shortly. Thanks, The MATCHES Team.

@MATCHES_Help Why is there a 40 minute wait to speak to customer service????????

@bakalay69200 Hello. We're very sorry to hear you need assistance with your order. Please DM us your order number and contact details and we will investigate this for you. Thanks, the MATCHES Team

Wher is my order @MATCHES_Help

@sugarcityroom We are so sorry to hear this. Please be assured we are looking into your case and will be in touch by email once there is an update. Thanks, The MATCHES Team.

@joanne22_5 We are so sorry for the delay. Unfortunately we cannot locate any DM's from yourself. Please DM our @MATCHES_help account again and we will look into your query. Thanks, The MATCHES Team.

@MATCHES_Help please can I get some help with this?

@MATCHES_Help Hi, I was told to send a DM with my details for a return query. I sent this on Sunday, can someone help please?

@KrzysztofB70595 Please accept our apologies. We can assure you someone from the customer care team has since been in touch by email. Thanks, The MATCHES Team.

Hello @MATCHES_Help , I have a question regarding order number: OMF711825501. I sent the product back to you using your label. When will I receive a refund for this order? I am trying to receive some informations from you, but as I can see you are ignoring my messages :))