Sologenic Live Support

@rgetty9 we sent you a message,give us a follow and send us a dm for a more tailored solution

@rgetty9 oh well you’d have to use the Tx migration portal to do that

@MAXImisers Ok thanks Ill try I didnt see any bnb tools on the website

@rgetty9 converting on the bsc network involves using the official migration tool and manual migrating, if you have any specific issue you can relay to us via dm and the team will provide adequate support, alright?

@PalSzabolcs7 What you can do is , go to the deposit page and confirm if the token appears to know whether it’s active and not suspended , if you tell me what you’re trying to do exactly, I’d be able to guide you appropriately.

Hello @PalSzabolcs7 It’s not necessarily an issue with the price , you have to confirm you’re using the correct network, sometimes deposit and withdrawals may be temporary paused due to the fact that it’s a newer chain.

@M261119 if you’re still experiencing the situation where your migrations haven’t been integrated yet, send a direct message for further clarification on the issue

@PalSzabolcs7 Experiencing any issues trading Tx after the merger? Where you primarily use ?

Hello @K4zm3R Thanks for flagging! Team is looking into it.

@JuliusGWealth Converting involves manually using the official bridge, if you send a dm , the team will be able to provide you with step to step guide on the matter, alright?

Hello @JuliusGWealth be careful of loads of bot accounts reaching out to you, send us a dm for appropriate assistance on your issue, remember we will not dm you first.

@zs7cq9v5st Hello max, sincere apologies on the inconvenience you’re experiencing, you mentioned you just migrated, how long ago did this happen?

@Urazaef You will need to manually migrate your tokens to the new contract through the migration portal. Kindly shoot a follow back for guide

@MAXImisers Bep20

@Urazaef firstly we need you to confirm the network your solo is on?

@Urazaef If you have your tokens on your cold wallet, that’s great, you’d only need to use the bridge manually to burn them to the new tokens, alright?

@TRIGGEROUSX No your tokens are not dead, all You have to do is mainly use the bridge and your be able to burn them into reusable tokens, alright?

Hello @magic9_9_9 If your solo was in your Xum wallet, the tokens are probably still on there, you can manually reclaim by using the bridge, we’d be happy to walk you the step by step process.

@Graham1734605 you’d be able to covert using the bridge, have you had any issues carrying out that transaction?

hello @DFCastro33 To receive your T X, You need to prepare your wallet correctly before using the bridge, you need your coreumaddress (from leap) this is where your tokens will be minted and sent to.

@duarter999 It could be also be as a result of you needing to claim it manually via the in app dex alright?

Hello @duarter999 if your swap hasn’t arrived after a couple hours , this could be as a result of a number of things, confirm the transaction status on the bridge , if there’s a transaction hash(TXID) Provide it and we’ll be able to provide a more tailored response.