Monique Cadena retweetledi
Our annual Member Summit is less than 4 weeks away! Please enjoy this brief message from @MattSeaman16 sharing about where we've been and where we're heading together. See you soon!
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Monique Cadena
174 posts
Monique Cadena
@MKCadena
I innovate for Ping Identity | Consortium Innovator | Always looking for ways to improve employee and customer experiences.
Katılım Ağustos 2010
110 Takip Edilen108 Takipçiler
“KCS VIBE FOR LIFE” 🎉 @MmeFab
I will be waiting for the song to come out.
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Monique Cadena retweetledi
Monique Cadena retweetledi
Are you still using Tiers (or other escalation workflows) within your Support Team? There's a better way that benefits your business, employees, and your customers.
#winwinwin #collaboration #customersupport #customerservice #EmployeeEngagement
serviceinnovation.org/event/intellig…
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If #KCS has been on your mind, your curious, or want to know what the hype is about… You need to sign up for this! I’m a big fan of DBKAY & ASSOCIATES! #kcsleaders #recommendation #knowledge #km
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Monique Cadena retweetledi
Lots of action so far this year!
✅ Community News
✅ New Members
✅ Public Event Recordings and Recaps
✅ Member-Only Event Recordings and Resources
✅ Behind The Scenes
serviceinnovation.org/q1-2022-recap-…
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Ping Identity is looking for Senior Cloud Identity Engineer. Learn more or Jobvite a friend. jobs.jobvite.com/pingidentityca…
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Monique Cadena retweetledi
Please joins us on April 14 to learn the fundamentals of #IntelligentSwarming and how it can benefit your organization!
serviceinnovation.org/event/intellig…
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If you missed this- you missed out! Our crew representing! I hope you registered (you’ll get the recording). If not, but your a Consortium member check the wiki!
KCS In Action@KCSinAction
@ChristinaRoosen & Laurence Leccia present how Knowledge Domain Experts @Akamai use information about the use of the knowledge base to improve it. February 24 @ 8-9 am Pacific thekcsacademy.net/event/kcs-in-a…
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Monique Cadena retweetledi
Is #KCS more about tools and technology or people and process?
Obviously that's a trick question because you should already know the answer! But you can hear Director of Member Engagement @Sara_inquirer chat about that and more on this @Pioneer_KS podcast.
Real KM Magazine@realkmmag
Because You Need to Know – Content, customer engagement, CRM, and KCS with Sara Feldman @Sara_inquirer With thanks to @Pioneer_KS realkm.com/2022/01/05/bec… #km #kmers #knowledgemanagement #customerexperience #customerengagement #KCS #CRM
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Monique Cadena retweetledi
“#KCS coaches do want to continue to grow and quite often move on from their current position. Make sure to have a plan to train new coaches.” - Cheryl Wickwire
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Monique Cadena retweetledi
Happening now! @acdntlpoet @MKCadena and @MsNudelman describing their #KCS coaching programs thekcsacademy.net/event/kcs-in-a…
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Monique Cadena retweetledi
Monique Cadena retweetledi
Our 2021 Virtual Member Summit is only 4 weeks from today! 🎉
serviceinnovation.org/event/virtual-…
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Monique Cadena retweetledi
We are thrilled to welcome @yext as the newest Member of the Consortium for Service Innovation!
serviceinnovation.org/current-members
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Monique Cadena retweetledi
Learn how Veritas delivers on-demand #KCS reporting at the next KCS in Action call: Tue May 25 at 8 am PT thekcsacademy.net/event/kcs-in-a…
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Monique Cadena retweetledi
What’s a Social Knowledge Domain Expert? Join @Quest’s Jorge Carrasco on Tue 27 April at 10 am PDT to find out. #KCS thekcsacademy.net/event/kcs-in-a…
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