Mid and South Essex Hospitals Patient Experience

From 1 December 2025, this account will no longer be active. Please visit mse.nhs.uk/patient-experi… for information on how to contact us.

A huge thank you to Elizabeth for her beautiful donation of hand-knitted goods to our neonatal bereavement team at Southend. Your kindness, time, and care mean so much, and these thoughtful gifts will make a real difference.🧸@MSEHospitals @dawnmpatience #PatientExperience

It's that time of the week again, #FeedbackFriday. This week, we would like to share some great feedback for the Emergency Department at #BroomfieldHospital. Well done to all involved.👏 @MSEHospitals #PatientExperience @DTownsendDoN

It's that time of the week again, #FeedbackFriday. This week, we would like to share some great #feedback for the Surgical Referrals Unit at #BasildonHospital. Well done to all of the team involved.👏 @MSEHospitals #PatientExperience @EmmaSweeney1978

Our Community Diagnostic Centres (CDCs) are adding more ways to get care, closer to home - you’ll still get the same high-quality care, just faster and in a more convenient place.

The introduction of a new diagnostic service, which can detect a rare and potentially life-threatening heart condition, now means patients across mid and south Essex no longer have to travel to London! Read more at orlo.uk/P0SZP

A heartfelt thank you to Elizabeth for her incredible donation of hand-knitted goods to our neonatal bereavement team at Southend. We appreciate the love time & care she’s poured into creating these thoughtful and beautiful gifts.🧸@MSEHospitals @dawnmpatience #PatientExperience

It's that time of the week again, #FeedbackFriday. This week, we would like to share some great #feedback for the Oncology team #SouthendHospital. Well done to all of the team involved. 👏@MSEHospitals @dawnmpatience #PatientExperience

Need a helping hand with your sight and/or hearing? We offer specialist one-to-one support for individuals with sight and/or hearing loss. Our highly skilled and experienced team is here to help—whether at home, in the community, or in hospital. Visit: ecl.org/sensory/specia…

Today we honour those who gave their lives in service, and those who continue to serve our communities and country with courage and dedication. Your sacrifice will never be forgotten. #RemembranceDay

Meet Jason, Operating Department Practitioner. “My role is about monitoring and supporting the patient during their operation. That includes preparing the operating theatre, checking all the equipment and assisting the anaesthetist."

@SatonmyButt Dear Zechariah, Please note that the Southend Hospital PALS telephone number has changed to 0300 443 0330. The phone line is open Monday to Friday, between 11:00am and 2:00pm. Kind regards, Patient Experience Team

In March I was told by ENT consultant at Southend @MSEPatientExp that I need surgery, and it would be within 6 months. Still no date for when it will be!

@SatonmyButt Dear Zechariah, Thank you for your message. I’m sorry to read about your experience. Please contact the Southend Hospital PALS Team directly by emailing mse.pals.btuh@nhs.netor by calling 01268 394440. The phone line is open Monday to Friday, between 11:00am and 2:00pm

It's that time of the week again, #FeedbackFriday. This week, we would like to share some great feedback for Mayflower Ward at #BroomfieldHospital. Well done to all involved.👏 @MSEHospitals #PatientExperience @DTownsendDoN

Today, we hosted a Listening Event at the Ear Nose and Throat department, Southend Hospital to hear directly from patients and gather valuable feedback on our service. Your thoughts and experiences are greatly valued. @MSEHospitals #PatientExperience @dawnmpatience

Never miss an appointment. Check your future outpatient appointments through the NHS App and Patients Know Best. Quick to view, simple to share with those involved in your care. Find out more: orlo.uk/cVlKs

@ixshopping @CareQualityComm Hi Lisa, please could you DM us with your full name and contact details so we can follow up with our PALS team. Thank you.

@MSEPatientExp @CareQualityComm May I suggest you contact PALS as they hold part of my complaint. I await your response.

@MSEPatientExp the @CareQualityComm found the hospital 
Requires improvement in Care, responsive and leadership. My short video and photos demonstrate just how serious these failings are. I await your response

Works on building our new Southend Hospital Emergency Department (ED) are still ongoing, bringing you a more modern and welcoming facility that will help reduce wait times, ease pressure on ambulances and support a smoother journey through the hospital.

It's that time of the week again, #FeedbackFriday. This week, we would like to share some great #feedback for the Puffin ward at #BasildonHospital. Well done to all of the team involved. @MSEHospitals #PatientExperience @EmmaSweeney1978