MTN Uganda

There’s a fire in every young Ugandan, to create, to grow, to become more. With MTN, you’re connected to everything you need to take it further and vibe with UG’s best network. It’s time to FreeYoFire.

Activate your GagaWeekend and stay online all weekend long: UGX 6K - 4.5GB + 20 mins UGX 8K - 6GB + 20 mins UGX 10K - 8GB + 20 mins Activate using MyMTN App. Valid till Monday 6AM.

Day 3 and we’ve hit the road.🔥 The MTN Fire Taxi is heading to Gayaza and the vibes are already loading 🚖 If you see us around town, don’t just wave from a distance… HOP IN and come #FreeYoFire with #MTNUGsBestNetwork

@EdwinZaza1 Hi Edwin, thank you for reaching out. Please send us a DM with the inquiry details and the complaint so we can advise accordingly. MTNNaboth

@mtnug Good morning, I have an inquiry and complaint

@DjSlideThru @WabzDJ Dear Esteemed customer. Thanks for getting in touch with us. Sorry to hear that! Please DM your wakanet fiber number, name, location and alternative number to aid support. Regards MTNSylivia

@WabzDJ @mtnug Man I am suffering this whole week

Another day to suffer with @mtnug internet. If I get a chance to leave this country I won’t turn back. Ever since I renewed my Wakanet I’ve never enjoyed the speed they be talking about 🙌🏾🙌🏾🙌🏾

Good morning. Wake up, show up, and #FreeYoFire today.

@cyrus_kabanda Dear customer, sorry about that. Checks show you were refunded on 23/10/2025. Regards, MTNGeo

@mtnug even ur wakanet network is poor here at wakiso lukwanga. Please refund my money. I will try other networks since they're putting up their infrastructure along new sentema road.

@cyrus_kabanda Y'ello Our Esteemed Customer!,Sorry about that ,Please share the reference number for support .Kind Regards.MTNGeorge

Dear @mtnug I have complained about u cheating me my hard money but am tried. I have post on x numerous times and your replies yield nothing. I applied for fiber Internet, paid, since October upto now. I complained received reference numbers but nothing. 0779207149 was number

@PRINCENOAHNANTA @Airtel_Ug Dear customer. Kindly DM your contact so we can advise. Regards, MTNGeo

@mtnug I need a data fast connection with a modern phone to help me. It seems @Airtel_Ug is falling my operations. Been a client since 2004 but am almost giving up on them.

@KrisKayUG Y'ello Our Esteemed Customer,Sorry about that ,confirm the bandwidth you're subscribing to ,location,registered names ,registered number ,number of connected devices and screen shot of the speed tests to enable us follow through ? Kind Regards MTNGeorge

@mtnug what in the world of the living is going on with my Wakanet speed

@KrisKayUG Dear Kayondo, sorry about the experience. Kindly send us a direct message of your number attached with an alternative contant for further support. With regards. MTNLili

@mtnug what the hell is going on with my wakanet speed

@BRB_BRUNOBALUKU Dear Baluuk, sorry about that. Kindly send us a direct message of your number in question. With regards. MTNLili

Dear @mtnug , I can’t really hold it up anymore! I’ve been relying on you for data genuineness , I no longer recognize your data anymore. Tell me how 3.5 GB get depleted in 2hrs, No streaming, no U tube, no hotspot, no downloads …Understand how it’s hard to make that ka 10k!

@kutesir Dear customer. Thank you for contacting us. The service is supported provided you have a compatible device. Regards, MTNMerida

@mtnug how do we still not have VoLTE in 2026? I’d trade 5G for a really solid 4G experience with proper Voice over LTE any day.

@nmakoha Dear customer. Please accept our apologies for the degraded internet service. Efforts to stabilize it are ongoing under ref:INC16347885. Kindly bear with us. Regards, MTNMerida

@mtnug please work on ur Internet, entebbe area and today I was in namugogo as well. It's unstable and can't even sent Whatsapp. Mwedeko

@cielocleo101 Dear customer, sorry about that. Kindly DM the number attached to the internet service and your alternative contact for support. Regards, MTNGeo

@mtnug I bought a speed plan for my router in the morning still have no internet access till now please help

@NDeus90963 Dear customer, Sorry about that. The account is dormant because it has not been in use for a long time. Kindly visit the service center with your National ID for reactivation. We regret any inconvenience caused. Regards, MTNGeo

Hello @mtnug why did you block my account that it's inactive yet i have there my money on mobile and i have been using that simcard. That's my number 0780272891 @mtnug pliz open my account and stop joking on people simcards and money. Your the one who locked it so open it quickly

@Catherineapio1 @mtnugcare Dear Catherine, we are sorry to hear about this. Kindly send us a dm of your number, your name and location further assistance. With regards. MTNLili

For once I had a bad experience calling @mtncustomercare line when a lady picked d refused to accept the feedback of poor internet network in my area,,! Am still wondering why she was picking calls for @mtnugcare @mtnug hope she improves

@OozaBak Hello Lindah. Go to mtn.co.ug , tap the chat icon, submit the case, include your phone number, card number, amount refunded, date and the mercahnt for support. Regards, MTNMerida

@mtnug Status shows refunded. But it didn't reach my account

@mtnug need urgent help. Failed to inbox you here, 100 customer care toll free number is busy. Keeps going off. Ziggi is giving me ai vague responses

Day 2 of the #MTNPulse giveaways with @oraimo_ug & we’ve got BT earbuds up for grabs 🎧 Tell us - Which artist on the ‘Gone Kanje’ Amapiano HIT is landing in UG for the #LinusTattooParty? 👀
 Use tag #OraimoPulseNation

@OozaBak Y'ello Lindah ,Sorry about that ,did you engage them on this and was the reversal intiated ? ,Regards MTNGeorge

@mtnug Paid for a meta verified subscription 10 days ago using my virtual card (as I've been doing). Money left the account, verification didn't occur. No refund yet. It would help if we took this to inbox