Machines

@Feekry4u We truly value your input, and rest assured that we are committed to continuously improving the quality of our services to better serve you and all our customers. We appreciate your understanding and support.

@Feekry4u Thank you for your clarification. Please be informed that we will escalate your feedback to our respective team for further review.

Forgot to update how BAD customer relations @MachinesAPR at the Sunway branch.....service was lacklustre at best.

@Feekry4u To assist you more effectively, could you kindly confirm which outlet branch you are referring to — Sunway Pyramid or Sunway Velocity? This information will help us escalate your concern to the appropriate team for further review and action.

@Feekry4u Hi! Thank you for your valuable feedback. We are truly sorry to hear about your experience and sincerely appreciate you bringing this matter to our attention.

@kotalawala Thank you for sending your device to Machines! Customer Satisfaction is extremely important to us, hence we appreciate your kind words on our service. Thank you again for choosing Machines and feel free to contact us if you have any enquiries.

Hey @MachinesAPR ! Would like to express my sincere gratitudes to the service advisor and technician who assisted with service of my MacBook Pro M1 at Midvalley NorthPoint. I never expected to get FOC service for an expired coverage device. 🙏🏻🙏🏻🙏🏻

@juliajuhari_ Hi @juliajuhari_ ! We truly apologize for the late reply. If you wish to retrieve invoices for your purchases with Machines, kindly send an email to contact@machines.com.my for further assistance. Thank you!

@MachinesAPR Hi, I purchased Apple products last year through an online platform. However, I can only track the order summary on the website. Would it be possible to obtain a copy of the official invoice or receipt for the purchase?

@adiehussin94 Hi @adiehussin94, we truly understand your frustration and sincerely apologize for the inconvenience this situation has caused. To assist you further, we kindly ask that you drop us an email at contact@machines.com.my. Our dedicated team will follow up with you promptly.

@MachinesAPR Hi, why there has no stock for an Air Tag. I have bought a new phone from Machine i-City mall but the staff said there has no stock for the gift. The staff give me 30 days for reddem. Now already 10 days and still no stock

@i_am_s90 Hi Thiruselvan, thank you for reaching out to us. We would like to apologize and we have acknowledged that your order has been collected from the outlet. We hope you enjoy your purchase! If you wish to relay further feedback, you may send us an email at contact@machines.com.my

@MachinesAPR Hi, I made an order (#289597) last week, 11 Dec and still yet to receive the pickup email. It has been more than a week now. No response on your whatsapp hotline as well. I need the item urgently now. Kindly respond here.

@ceghap @urbanrepublicmy Hi, you may refer our trade-in program on our website here (machines.com.my/pages/tradein). if you wish to learn more about our trade-in procedure you may DM us. Thank you!

Out of curiosity, do shop like @urbanrepublicmy or @MachinesAPR accept trade in devices bought from them?

@Momopopohehe Hi, we have updated the ex-demo/open box page on our website (machines.com.my/pages/clearanc…). For further assistance you may DM us. Thank you!

@SyfqZnn Hi! You may PM us to check your order status. Thank you!

@MachinesAPR hello how can i check updates regarding my purchase from ecohill mall since its already over a month now?

iPhone 16. Pre-order now at Machines. From RM112/month, 0% interest up to 36 months*. macmy.co/iphone16preord… ⭐ 2x Machines+ points* ⭐ Pre-order with your Machines+ points* ⭐ Up to RM438 worth of rewards* ⭐ Get up to RM4,750 trade-in value* *T&Cs apply.

iPhone 16 Pro. Pre-order now at Machines. From RM139/month, 0% interest up to 36 months*. macmy.co/iphone16preord… ⭐ 2x Machines+ points* ⭐ Pre-order with your Machines+ points* ⭐ Up to RM438 worth of rewards* ⭐ Get up to RM4,750 trade-in value* *T&Cs apply.

@azrinsunbae @SwitchTM Hi there! We're thrilled to announce that the new iPad series is now available on our official website—grab yours today while stocks last!

I saw this IG Ads by @MachinesAPR Wow iPad Pro M4 coming to @SwitchTM too on this Tuesday 😬😬😬 Not preorder kan? Macm boleh walk in dan beli terus!

@DecryptorX Hi @DecryptorX , we would like to apologize for any inconvenience caused during your recent experience at our retail outlet. Please DM us to escalate your feedback with our management.

@MachinesAPR I bought a IPhone 15 Pro Max in KLCC. Seriously your service $ucks! The employee who helped me let me wait for very long time. I just called them as I had some follow up questions, again I was waiting in the queue for 15 mins and they just disconnected me.

Score unbelievable savings with the Machines 7.7 Sale. Add your favorite Apple products to cart now. T&Cs apply.

Everything Apple is now here. Visit us at Level 2, Lot S309 & S309, Machines 1 Utama Shopping Centre.

Trade-in your old Mac with us to enjoy great savings on the MacBook Pro (M2 Pro). T&Cs apply.

iPad Pro. With astonishing performance, superfast wireless connectivity, and next-generation Apple Pencil experience. Yours from RM143/month with Maxis Zerolution.

Get your Dad a gift that lasts. Enjoy savings of up to RM850 on his favorite Apple products this Father's Day. T&Cs apply.