Marcus

@BupaUK Well done @BupaUK … literally not even a phone call….

@BupaUK So after days of chasing … this is it Firstly untrue no such email exists Secondly …. Not even a call A “call us” In summary If you’re in a crisis moment and think that some logical flex can be applied to help … it can’t

I’ve been a corporate customer of @BupaUK for years and now amidst a post divorce serious mental health issue have been hit with a “computer says no” approach to adjusting the policy mid term meaning that I have no option but to put the crisis on hold until the policy resets

@BupaUK Hopefully they won’t just recycle the same response that they did before …. But appreciated

@MarcusT25uk The team work complaints as quickly as possible in the order they're received, but I'll contact the team and ask them to pick this up as quickly as possible. Many thanks

@BupaUK Yes…. But that was 7 days ago ?!?

@MarcusT25uk Hi Marcus. As promised, a complaint has been forwarded to our Customer Relations team for investigation. The team will be in contact once they've completed their review. The team are available on 0345 606 6739 if you'd like to call them direct. Many thanks.

@BupaUK Well done @BupaUK… literally not even a phone call to follow up after appearing to publicly give me some assistance and a promised follow up / investigation …. Again you demonstrate a phenomenal attitude to care! Dear me …. Money first … care second …. A long way second

@BupaUK I’ll do that of course but no doubt you’ll just say in a nice way …. That even though I am happy to vary payments to the policy or pay more I can’t have any more treatment … I’ve heard it three times already and don’t think that I can take another !!!

@BupaUK I have now done this FYI

@MarcusT25uk We're very sorry to hear of your disappointment. Please DM us your membership details so we can better understand what's happened. Alternatively, our Customer Relations team are available on 0345 606 6739. Lines are open 9-5 Monday to Friday. Many thanks