Marmot

@jl8590 We were unable to send you a private message. Kindly message us privately with your order number, and we will be happy to resolve this for you. We sincerely apologize for the inconvenience caused.

Please confirm in writing that my refund has been processed.

@Marmot To Whom It May Concern, I am writing to formally demand the immediate refund of my cancelled Marmot order placed on January 22, for which I paid extra for 2-day shipping. The shipment was lost in transit by FedEx and never delivered to me. Due to this failure, I cancelled

@Sburkedent We are happy to hear that this has been the best jacket you've ever owned. Kindly see our Lightweight Jackets here: marmot.com/search?q=lighw…. If you would like us to help go through the options with you, kindly DM us, and we will be happy to help!

sadly its days are coming to an end tears on back and zipper. The best hands down lightweight jacket I've ever owned. Purchased in 2017/18. Been through many adventures and events. Whats a good replacement @Marmot ?

@fagemaiden ¡Hola Freddy! Gracias por contactarnos. Por favor, comunícate con nosotros a través de mensaje directo, ya que no podemos enviarte un mensaje.

@Marmot respondan, si no me envían mi producto, devuelvanme el dinero

@samwincst Hi Mary, thank you for reaching out to us. To help us respond to your inquiry, could you please clarify your question? Thank you!

@jarpadcloset @jarpad @Marmot how do you do that 😭

.@jarpad in Calgary. He’s wearing a @Marmot Men’s Ama Dablam Jacket. It’s no longer sold.

@mbarozzini Thanks for reaching out, we know how important tall sizing is. Marmot hasn’t discontinued tall options; availability just varies by season and style, so you may see them return as new inventory arrives. 👚

@Marmot I was more interested in tall sizes. I haven’t seen them in about a year, so I wasn’t sure if you stopped selling tall sizes. I loved buying jackets from you in talls, so I hope not!

@Marmot have you guys stopped selling tall sizes? Normally, I’d look to coming to you guys for Rain Jackets, Jackets, Sweatshirts, etc., but now I’m not seeing anything any more. Have you stopped selling them all together, or are they just sold out?

@MronDoffensive Hey Jay! We are sorry to hear about the inconvenience you experienced with your cart. Our team is working to resolve this issue as quickly as possible. Thank you for bringing it to our attention.

@Marmot your website won’t keep items in my cart. Fix it please

@kevinvoccia Hi Kevin! We’re truly sorry for the inconvenience. We recommend signing up for our newsletter to be the first to know when this product is back in stock. If you have any questions in the meantime, please don’t hesitate to send us a private message — we’ll be happy to help.

@Marmot why are you running Facebook ads for an item you do not have in stock?

@0x3005 Hi there, Thank you for your message. One of our agents will be reaching out to you directly in your private to assist further and help. Marmot Consumer Care Team

@Marmot This is from PayPal support, they are stating that the action should be taken on merchant side. as a slight tangent I think it would be a much nicer UX to just not charge the cart if the delivery is not possible hmmm

@0x3005 Hi there, After checking your info in our system, the order must use a residential address. For your funds, please contact PayPal directly to request a refund. We’re sorry for the inconvenience and hope this helps clarify the next steps. Marmot Consumer Care Team

@Marmot I was contacted by Natalia from support by email but the case unfortunately wasn't solved, and the support ticked was (auto?) closed? My funds are still "Pending"

@HaslerKat Hello Kat! We have sent you a DM regarding this matter. Thanks and take care :)

@hul65438 Hi! We're sorry to hear about your disappointing experience. So we can look into this, please send us a DM sharing your case number and we'll be happy to look into this. Thank you!

@Marmot I submitted a warranty claim for my down sleeping bag on Aug 5 (style 01T-00443411) and followed up with email & photos. No reply in 9 days. Feathers leaking through seams + fraying after only ~40 nights use. Can you please respond? #warranty #CustomerServiceFail

@bigolnick Hi Nick! It’s great to hear how much it’s meant to you. While we don’t have plans to re-release it at the moment, we’ll definitely share your feedback with our product team. Feel free to reach out if you need our help to find jacket with similar features. Marmot Consumer Care

@Marmot Can you guys re-release the minimalist on goretex or your own version of the gortex. Best rain jacket that ever hit the market best design simply the best

Let's play a game of "Is it a greenscreen or just another stunning Dan Krauss's photo" #MarmotMountainClub #AndPlay

@Iggy Hey Iggy! Thanks for sticking with your Marmot jacket through the years—even with a little creative tape work! We’re really sorry to hear it’s starting to break down. If you’re able to share a few details via DM, we’d be happy to take a closer look. Marmot Consumer Care

My .@Marmot rain jacket decaying Purchased years ago from Amazon using joint account with ex that I can no longer access Supposedly lifetime warranty But terms had all kinds of outs Ended using double-sided tape to fix velcro issue That said kept me dry in recent storms

@kipis Hi! We're very sorry to hear about this issue. For assistance, please call us at 888-311-2900 with your warranty case number (if you have one), and we'll be happy to help make this right. Thank you for bringing this to our attention. The Marmot Team

@Marmot your pants are falling apart and were barely worn a handful of times. How come filling your warranty form goes unanswered. I have dozens of your products including expensive sleeping bags and tents, but after this experience I'll buy other brands. #FAIL #inferior

@Darwin92325 Hello. Thank you for reaching out to Marmot. We sincerely apologize about the encountered inconvenience. Your case is currently under review, and we will contact you to clarify the occurred situation. Thank you! Marmot Consumer Care

@nosleepinbk Hello there We truly appreciate you bringing the matter to our attention. I am very sorry to hear that the item has not met your expectations. For this issue please kindly file for a warranty claim on our website marmot.com/warranty-repai… Thank you, Marmot Consumer Care

@Marmot i love my 10+ year old raincoat I bought in REI in NYC... it's been on so many adventures with me. Sadly, the lining is starting to fall apart and I don't think it will last much longer. Do you know what would be comparable to model no. CC-440? Thanks!

@fisher_setha Hello Seth, I am sincerely sorry you did not get a response on time. Please send us a private message with your warranty case number and we will expedite the case for you. We apologize for any inconveniences caused. Thank you. Marmot Consumer care.

@marmot is it normal for you to ignore warranty requests on lifetime warranty items. Communicating with customers with in 24-48hrs seems reasonable, no response is not

@SethLargo Hi Seth, we appreciate you sharing your experience. We're dedicated to turning it around. Please reach out via our Contact Us form at marmot.com/support/contac… or LiveChat, Mon.-Fri. 9AM - 5PM EST. Thank you! The Marmot Team

I bought new tent poles from @Marmot. They send me what are obviously old/used poles cuz the shock cords are completely slack. I return. They just refused the return because the gear is obviously "used." Lifelong customer, lost, unless they fix this.