Matthew Spurr
21K posts

Matthew Spurr
@MatthewSpurr
SaaS founder turned Fractional Head of CX (helping SaaS founders reduce churn) Founder @Quuu_co (https://t.co/l04IVp0YEX, https://t.co/Bs2Uoxnpkj, https://t.co/F2IMIDwMI7)
Bristol Katılım Ocak 2011
450 Takip Edilen7.2K Takipçiler
Matthew Spurr retweetledi

I've just launched a productivity dashboard for retail traders, and I'm looking for Beta testers to get their hands on it for free: linkedin.com/posts/matthew-…
Connect with me on LinkedIn and sign up (link to dashboard/sign up in LinkedIn comments!
#trader #fx #tradingtools #markets
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Matthew Spurr retweetledi

Check out my latest article: Churn Is Not the Enemy. Ignoring the Signals Is. linkedin.com/pulse/churn-en… via @LinkedIn
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🛎️ F.A.O STARTUP AND SAAS FOUNDERS
📈 HOW TO REDUCE CHURN AND EXTEND LTV
In case you missed this, I shared a trilogy of infographics + mini-blogs accompanying them. They share KPIs from 3 distinct sections of Customer Experience (CX) within SaaS companies
linkedin.com/pulse/product-…
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Nice little explainer for what Customer Experience is, (CX to its friends).
youtu.be/NyqluJve3MM

YouTube
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Matthew Spurr retweetledi

This is fast becoming the mainstream opinion.
Of course AI is making a real impact in customer service, software development, and a few other areas, but even those improvements are facing some backlash by customers and developers.
This could soon become a political issue.
daga/dorian 🌼@Y00NDERLY
RAM got ruined, environment got ruined, people's homes around data centers got ruined, your brains got smoother, all that for ugly Ai slop
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The Secret To Great Customer Service - It’s not what you think…
What should follow this interaction is a chat about why their product wouldn’t allow the transaction that the cs agent, the manager and the client all knew should be allowed to happen. youtu.be/7dQYLzW-7yU?si…

YouTube
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New post 🚀
Strategic Retention & Commercial KPIs for SaaS founders.
The metrics that actually drive long-term revenue: churn, LTV, CAC payback, expansion, ARPU — plus how to measure and fix them properly.
No fluff. Just fundamentals 👇
linkedin.com/pulse/strategi…
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@playfaircapital hey I just submitted my type form submission to pitch, but wanted to make sure the PDF was uploaded, as I have a feeling it hadn't worked.
Any chance I can chat to someone to check please?
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Why I’m So Bullish on Golf Over the Next 10–20 Years
The next two decades are going to look very different for how we work, connect, and look after ourselves.
AI will change the employment landscape. Stress levels will rise. People will crave ways to unplug, move their bodies, and spend time with real humans in real places.
That’s why I believe golf is perfectly positioned to thrive.
It’s not just a sport, it’s exercise, fresh air, competition, and community all rolled into one. It creates space for meaningful conversations, networking, and friendships that last decades.
Yes, the industry will need to evolve, to become more inclusive, accessible, and modern in its approach, but the fundamentals are strong. I see golf only going from strength to strength.
If you’re in the golf industry now, I’d argue the next 20 years could be your golden era. I think the popularity of golf on YouTube is going to be a hugely propelling influence on the growth of golf with the younger generations. There are so few sports where the main athletes themselves show you behind the scenes of their life so much. Now in golf, we're seeing these stars messing around, having a laugh, being themselves, being vulnerable on camera, and it's fascinating, addictive and above all, it's inspirational.
What changes do you think we’ll see in the game by 2045?
(Here's a photo of the 2nd hole at The Manor House, Castle Combe - stunning course).

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Matthew Spurr retweetledi
Matthew Spurr retweetledi

@Sam_North_07 Think YouTube is a huge contributor to that. Golf YouTube is way better than watching TV coverage of it and all the stars of the golfing world are just so open and willing to participate.
So different to most other major sports!
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Matthew Spurr retweetledi

The fastest way to create a mobile app with cursor:
1. Prototype on phone
2. Export to Cursor
3. Make Changes on Cursor while testing on your phone
Timestamps:
00:00 Intro
00:30 Prototype on @v_computer
01:06 App Version 1
01:29 Making First Edit
03:06 Exporting to @cursor_ai
05:50 Making Logo for app in ChatGPT and uploading to Cursor
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