Rebecca M

@TPEassist They were both TPE services. Like I said, it's OK and it's unrealistic to expect trains to run as advertised.

@McCarthy_Bec I am very sorry, we cannot hold trains for more than 5 minutes due to strict schedules alongside other company schedules. ^Charlotte

@TPEassist currently on the delayed 11:49 from Penrith to MCO with final destination of Hull. My connection at MCO is 13:37 to Leeds. Will this be held so passengers can catch it please? If not, what are my options to get to Hull? Thanks

@TPEassist It's not if I miss, I will miss which is why I had hoped TPE would hold the train. Never mind, just another delay, I'm used to it.

Hi Rebecca, I'm sorry for the delay to your journey today. If you miss the connection at Manchester Oxford Road you will be able to use your ticket to board the next service to Leeds. Are you able to send through a screenshot of your ticket via DM so we can take a look for you and advise? ^Chloe

@AvantiWestCoast It's not been great, Miles, I understand the circumstances but the decision to allow our train to leave Preston was the wrong one resulting in it taking me over 5 and a half hours to get to work.

@McCarthy_Bec Ah, I'm glad you were able to keep moving 😊 - Miles

@AvantiWestCoast I'm on the 05:59 from PNR to WGN that has been diverted to Crewe via Manchester. We have been told to leave the train at Crewe. What happens then please?

@AvantiWestCoast non-existent customer service from the team at Crewe today, send them to Penrith so they can watch how the team there deliver service to your passengers.

@AvantiWestCoast Thanks Miles, I got a slightly quicker route via Mcr

@McCarthy_Bec Take the 09:26 to Liverpool and then the 10:39 to Wigan - Miles

@AvantiWestCoast Can you please provide details of connections? I am due to arrive into Crewe at 08:47. Thank you

@McCarthy_Bec That's correct Rebecca, our line is blocked so we cannot call at Wigan. You'll be able to get there via Manchester or Liverpool. - Miles

@AvantiWestCoast So I can't go Crewe to Wigan? I have to travel back to Manchester or Liverpool? We are due to arrive in Crewe at 08:47, please confirm details of onward travel to Wigan please. I would look myself but the WiFi is so bad, it's impossible. Thanks

@McCarthy_Bec Hi Rebecca. From Crewe I would recommend taking the next available train to either Manchester or Liverpool and making use of the ticket acceptance in place to get to Wigan from there. x.com/AvantiWestCoas… - Miles

@AvantiWestCoast another cancelled train, I have sent a DM. Thanks

@TPEassist No I haven't, I just need to know if I can get there.

@McCarthy_Bec Have you already purchased your tickets? If so, could you let us know any restrictions that are showing? Thanks! ^Abi

@TPEassist please can you advise how I get from Penrith to Wigan next week?

@AvantiWestCoast Every day apart from Tuesday, thanks

@McCarthy_Bec Which dates? - Carl

@AvantiWestCoast are there rail replacent coaches available from Penrith to Preston next week please? If not, how are you getting commuters to work please?

@TPEassist Every day apart from Tuesday. Need to be in work by 9 and then leaving Wigan around 6

@McCarthy_Bec Hi Rebecca. What day and time are you travelling please? ^Jay

@AvantiWestCoast Anne-Frances, Train Manager, on the 05:59 PNR service is fantastic. I travel regularly, she remembers what we've talked about and always stops for a catch up. Her interaction with all passengers is exactly what excellent customer service is about

@AvantiWestCoast what's the reason we are stopped on the 05:59 Penrith to Wigan service please?

@traceyb78 Lincoln

Looking for a last minute couple of days away in the uk. Hit me with suggestions.

@AvantiWestCoast I think the statement on your website needs to be clearer. It makes no mention of Advance tickets or cancellations. 3 people on my train this morning forced to get off by the train manager for having off peak tickets. All of them mentioned what they had read on your website.

@AvantiWestCoast does this mean if you have a ticket from WGN to PNR you can travel on any Avanti service?