Meaco

@StueyD Thank you for mentioning us, we can see this comment was sent 4hrs post your email. We received your email on 26/01/2026 at 10:39 and responded on 27/01/2026 at 10:43, which is within our standard response timeframe. If you haven’t seen our reply, please check your spam or junk.

@meacouk my hitherto trusty DD8L died overnight ... changed the fuse, but ... nothing. I've emailed customer service but haven't heard anything ...

@nickyboy1886 For a 3-bedroom house, either a single 12L or a single 20L dehumidifier would be suitable. If the property has higher damp levels, colder rooms, or multiple occupants, the 20L would be the safer choice. Otherwise, a 12L will handle standard conditions effectively.

@meacouk Good evening, question for the team. Mother has a medium size three bedroom house. Some issues with #damp are developing, local firm recommended she get a dehumidifier, 2x 10L or 1x 20L please?

@Squiddy31 Thank you for your enquiry. The Arete Two 12L dehumidifier is ideal for flats and 1 to 3-bedroom homes, so it would be suitable for a 2-bedroom bungalow. For more details, you can view the full product information on our website: meaco.com/products/arete…

@meacouk hi, interested in the arete two 12l dehumidifier. Can you confirm if this will be sufficient for a 2-bed bungalow? Many thanks.

@CarylJackaman Please DM us with your email address so we can verify your account and resend the information to you.

@meacouk I have not received the reply in either my inbox or junk hence contacting you. Plus why four days later to my original request anyway? Please DM me with content. Thanks.

@meacouk is it your normal practice that emails are unanswered by your company?! I sent your customer service team one SIX working days ago! 😡

@Shorty7348 meaco.com/collections/de… That link will direct you to all our available dehumidifier spares.

@meacouk Why #Meaco20L don't sell the new Filter pad for the replacement? I can't to find it in Bristol #Broadmead #CabotCircus #TheGalleries . Pls help, as I'm unable to do to buy in the website 😔. So gutted b/cuz it's making me a so difficult to get these for my dehumidifier.

@Nickyj8701 Thanks for your message. Please give us a call or contact our customer service team, and we can take a closer look at your AreteTwo to make sure it’s operating correctly and help resolve the issue.

@meacouk hi, my arete 2 12l doesn't seem to be working as it should. Have had it 3 weeks, running to bring H down which it has but now it doesn't turn on every 30 mins to check the H level. If I turn it off and then on again, it will show a higher H level and start up again.

@robmckenzieuk That’s wonderful to hear, thank you for sharing! We’re so pleased you’re enjoying your AreteTwo and noticing the difference — it’s amazing how much warmer the air feels once the humidity’s under control. Appreciate your kind words and support!

Loving my @meacouk Artete 2 dehumidifier, dries the washing in the house as well as reducing humidity with the result the air feels warmer so less heating required! It’s a win win situation and I am so glad I bought from this company as it looks good as well as works great 😊

@Nickyj8701 We anticipate that the updated app will be available within the next week or two. We are working to resolve this as quickly as possible. Apologies for the delay. Meaco 2/2

@meacouk hi ive just bought the Arete 2 and when I've gone to download the app it says I can't because the app won't work on my phone. I have a Samsung s25 ultra with the latest Android software. I literally only bought this version so I could have access to the app 😔

@Nickyj8701 Thank you for your enquiry. We can confirm that we are aware of the current issue on Android devices. Our development team is actively working on an update to ensure full compatibility. 1/2

@Jaydeecee2012 Jacqui, Thank you for your purchase, assuming, you have the Sefte model, we may have some stock in office, give us a call and we can check! KR, Omar@Meaco

@meacouk any idea where I can purchase a remote control please?Bought a pedestal fan from COSTCO & it was missing. They said I can take it back for a refund(now sold out) but I’d like to keep it. I just need the remote so it will rotate.

@totonakamoto If your appliance is getting too hot to hold, please contact our customer support team directly. They will be able to help you.

@Nichola09215766 @meacouk +1. Almost too hot to hold. Never experienced similar with any other appliance. @meacouk

@meacouk Should the plug for the Meaco Sefte be getting hot? I didn't think it drew that much power.

@AngeStevenson Thanks for your message. We’ve already been in touch which is great, and we will be again soon. Things are extremely busy at the moment, but rest assured you’re in the queue and we’ll reply as soon as we can.

@meacouk hi, I’ve been in contact via email about a faulty fan, I want to send both back that I ordered - 1 still boxed! You asked for a video of the fault which I sent but haven’t heard back since Tuesday! Any help would be good thanks

@HSTSKaczynski Thanks for your message. That definitely shouldn’t be happening. Please give us a call so we can go through it with you and advise further.

@meacouk Is the MeacoCool MC Pro 10000 CH BTU meant to auto turn off when the water tank is full? mine decided to not do that & instead spilled water out everywhere all over the floor & by sheer luck i noticed & if it'd been 5 minutes more I would be dead from being electrocuted

@tophat_lady The 24-hour wait time mainly applies after heavy transit, like when it's been shipped from our warehouse to your doorstep — you can imagine the bumps along the way. If you're just moving it gently between floors at home, 30 minutes is perfectly fine.

@meacouk Hi, we have a portable 7000 air con unit and wondered if we have to wait before moving up/downstairs before using it? Have conflicting info from 30mins to 24hrs?? Thanks

@Khan123Azhar Hopefully everything’s now sorted for you, but if not, feel free to give us a call and we’ll be happy to help.

@meacouk @Meacouk Hi, I ordered an air conditioner which was due for delivery 2 days ago, but I’ve received no update. Can you please look into this urgently? My god reading all these tweets I made a mistake

Sefte®. A name derived from its attributes: quiet operation, a gentle breeze, resulting in undisturbed sleep. Shop now: meaco.com/pages/introduc… #Meaco #Sefte #MyMeaco

@ijr1970 Ian, Sorry you had to find your own answer, that’s not the experience we aim to provide. We’re working hard to support all customers despite the increasingly high demand and we’ll do our best to help. Thanks for your feedback, even if it’s delivered in your own unique style.

@meacouk took me 10 minutes to get my answers myself. Your customer service is a week old family sized bag of badly soiled underpants when the plague is in town.

@meacouk I need a slightly longer exhaust hose for my MeacoCool unit. You don't sell them. Online help was ridiculously shocking. Telephoning you was useless. All I guess I can do is let everyone know how crap your after sales service is.

@purpleparrotuk Thanks for your message. It’s not immediately clear what the issue is, but the best next step is to email our customer service team directly. They’ll be able to take a closer look and advise you on whether a return or replacement is necessary.

@meacouk just bought this today. Do I need to return it?

@TMasters_ 2/2 Reconnecting and allowing the fan to complete a full oscillation cycle can sometimes reset this. As it's out of warranty we wouldn't be able to offer a free service, but do get in touch if you needed anymore help. -Meaco

@TMasters_ Tom, Thank you for your message. Yes, that's possible especially if it's disconnected from the mains while it's mid-oscillation or actively rotating, it can sometimes cause the internal positioning or oscillation memory to shift slightly out of sync. 1/2