menulog

@bronteeileen Hi please send us a DM with your order details for us to double check.

hey @Menulog I waited 2 and a half hours for my delivery, the food arrived cold, missing an item AND your customer support staff went to “check my order” and never returned to the conversation.. I’m requesting a full refund for the order

@PublicTranspor9 Hey, please send us a DM with some more details so we can check this for you.

@Menulog I'm having issues with a promo of yours stating I've ordered from you before however my number was only connected today so I don't see how that's possible

@steptek Hi , did you have an order that you need help with? If so, send us a DM with your order details.

Honestly @Menulog why employ people to deliver someone’s food if they cannot read a gps map? Seeing your order marked as delivered when there has not been a driver anywhere near your house is not a good look

@Gurleen90596005 Hi, please sent us a DM, we'll help you out.

@Menulog My app is not working properly I am doing emails from last days but no any response can you pls check out for me ASAP @Menulog

@sapysany Hey sorry to hear. Please shoot us a DM with the order details and we can check on this.

@Menulog for approx waiting at the restaurant for over 2 hrs the customer cancelled it and you will be paid only 5$. Is this fair price. Have some shame

@Dan58266959 Hey, sorry about your recent order. Don't worry, we're here to help. Shoot us a DM and we'll get this sorted asap. Thanks!

Hey @Menulog! You defrauded me, stole my money, didn't deliver my order and refused to refund or resend it. My whole house is covered in cameras, I know my order was never delivered. Who should I contact that isn't a bot to file a complaint?

@Mandeepbirdi89 Hi, This is Jianne from Executive Care Advisor. If you could DM us, we would like to help you out.

@Menulog hi my name is mandeep singh birdi. And my Menulog account id is birdi_m@yahoo.com. One of my document got expired yesterday , so my account got locked . I have uploaded my new document to the courier portal already . Kindly review it and make my account active . Thanx

@prash_nagawade Hey Prashant, sorry about your recent order. Don't worry, we're here to help. Shoot us a DM with your order details so we can follow this up for you. Thanks!

Hey @Menulog First, app wasn’t showing correct status. Then courier took longest possible route. Finally app says the order is delivered but it hasn’t. Can you help?

@SatinderKa88641 Hey Satinder, sorry for the activation delays. Please shoot us a DM so we can follow this up for you. Thanks!

I have been trying to reactivate my account for the past month, but unfortunately, I have not received any proper response from your team. It appears that all I am getting are automated replies, with no real progress or assistance @Menulog

@Roy227871 Hi, This is Jianne from Executive Care Advisor. If you could DM us we would like to help you out.

Also I just received a call after this post from Menulog that do I wish to cancel the order , just because I made it public .75 dollars now stuck with Menulog .I wonder when will I get my money back in my account ..Ofcourse they will say within 5 business days .#beware 🤷🏼

@Menulog I have placed an order a while back for 2 items from one store and they replaced my item without consent .When I told the customer to cancel as it’s not my preference they told me they can’t and forcing me to take delivery . After the first store cancelled the order

@Roy227871 Hi Piyush, This is Jianne from Executive Care Advisor. If you could DM us, I would like to help you out.

@sandra43315128 Hi, If you could DM us, we would like to help you out.

@Menulog yet again menulog takes money and doesn’t deliver. I watched the driver go to the wrong suburb contacted menulog and said they’re going to the wrong suburb. And all I get is it’s not my problem the food was delivered.

@greg_millar If you could DM us, I would like to help you out.

@Menulog What’s with your zero level of customer service? You take orders from restaurants that are going to deliver their own food… collect their/your money and accept no responsibility for the delivery? Seems poor?

@UpsettiAstrid If you could DM us, I would like to help you out with your previous order.

Tried to give @Menulog a second chance. This time they've scammed $80 out of me. Shame on me that time I guess.

@jassukhaira19 Hey Jasmeet, thanks for letting us know. Shoot us a DM so we can further assist you. Thanks!

Hi @menulog, I’ve recently moved to Sunbury and need to update my delivery zone, but there’s no option to change it in the app. Can you please help me get this sorted? Thanks!

@P1348006796270 Hey P, sorry about this address issue. Don't worry, we're here to help. Please shoot us a DM so we can check this for you. Thanks!

@Menulog - I’m trying to address an issue under section 2.1 of your T&Cs but you have no means to do so as you provide no customer support, only Q&A. Huge problem when someone else is using my details. Help!

@pauljc26 Hey Paul, sorry about your recent order. Please shoot us a DM so we can follow this up for you. Thanks!

How the hell does a delivery driver walk out of @maccas without any food and just deliver the drinks @Menulog

@varmaavseq Hey Abhishek, sorry about your experience. Please send us a DM if you need help with a recent order. Thanks!

@Menulog Such a disappointing service. My food never arrives, and customer support is no help at all.

@Pistolpeteypab Hey Peter, sorry about your recent order. Don't worry, we're here to help. Shoot us a DM and we'll get this sorted asap. Thanks!

@Menulog service disappoints as always. Order not delivered. I don’t want a refund in the app as I no longer wish to use your average service.

@addsy_a Hey Addsy, sorry about your order. Don't worry, we're here to help. Shoot us a DM and we'll follow this up for you. Thanks!

Of course my @Menulog order doesn’t show up on the last day of fasting for Ramadan. Not acceptable