Metro Bank Help

@LcLaueaclarke79 our colleagues will be happy to assist you. ^VC 2/2

@LcLaueaclarke79 Hi there, we have received an update that the issue has been resolved, and the store is open and operating as usual. We sincerely apologise for any inconvenience caused and appreciate your patience and understanding. You can visit the store at your convenience, where one of 1/2

If you’re facing an emergency, such as fraud or a scam, or you need to report a lost or stolen card, please call us on 0345 0808 500. We won't charge you for your call, but you may be charged by your service provider. (3/3)

@LcLaueaclarke79 We understand how frustrating this situation is, and we're very sorry for the inconvenience caused. We will provide an update as soon as we receive any further information regarding the branch reopening. Thank you for your patience and understanding. ^TB

@LcLaueaclarke79 and understanding. ^TB 2/2

@LcLaueaclarke79 I'm sorry to keep you waiting and we sincerely apologise for the inconvenience. The branch remains closed at this time, and our team is actively working to resolve the issue. Unfortunately, we are unable to provide an exact timeframe at present. Thank you for your patience 1/2

@LcLaueaclarke79 Hi there, I am just looking into this for you. Thank you for your patience. ^TB

Good Morning, Muhammed here to help you with any banking related queries you may have today. ^MNA

@LcLaueaclarke79 your patience and understanding. ^TB 2/2

@LcLaueaclarke79 We completely understand your situation. Our team is actively working on this with the highest priority. However, we are unable to provide an exact resolution timeline at this time. We will keep you informed and shared updates as soon as they become available. We appreciate 1/2

@LcLaueaclarke79 patience and understanding while this matter is being addressed. ^VC 2/2

@LcLaueaclarke79 Hi there, we would like to provide you with an update regarding the ongoing issue. The system in the store is still experiencing downtime, and our relevant teams are actively working to resolve the issue. We sincerely apologise for any inconvenience caused and appreciate your 1/2

@LcLaueaclarke79 We completely understand your concern, we have reached out to the relevant store for further information and will share any updates we receive. Thank you for your patience. ^VC

@MetroBank_Help Hi, I travelled to my local branch this morning (Oakgrove) but was told thier systems were down, how long is this likely to go on for as its been 7 hours now

@LcLaueaclarke79 be happy to provide you with further information. ^VC 2/2

@LcLaueaclarke79 We’re sorry for the inconvenience caused. We understand how frustrating this must be, especially after travelling to the store. We have contacted the relevant store regarding the issue and are currently awaiting an update from them. As soon as we receive a response, we will 1/2

@LcLaueaclarke79 Hi there, I am just looking into this for you. Thank you for your patience. ^VC

@LcLaueaclarke79 additional details you can provide will help us better understand the issue and guide you accordingly. ^VC 2/2

@LcLaueaclarke79 We're sorry to hear you're experiencing an issue. To help us assist you further, could you please describe the issue you're facing? kindly specify the issue you are facing is the problem with Online Banking, the Metro Bank app, or a service at the Milton Keynes store? Any 1/2

During this time, our App, Commercial Online Banking, Business Online Plus, and Online Account Opening services will be unavailable. You can still use your Metro Bank card as normal. We’re sorry for any inconvenience this may cause. (2/3)

We’ll be carrying out planned maintenance on Monday 13 July between 9:20pm and 9:45pm to help keep our systems up to date. (1/3)