Metro Bank Help

@JonBenja Hi there, can you please follow us? So, we can send you a DM. ^TJ

@MetroBank_Help The whole point of the App is to facilitate this, and the payee is set up, as your agents tell me when I call up. I report this issue every time (since November) but nothing ever changes. SO frustrating and very poor service.

Good Morning, we are here to help you with any banking related queries you may have today. ^CM

Good Morning, Twinkle here to help you with any banking related queries you may have today. ^TJ

@RobWalster Hi there, thank you for your feedback. We’ve shared your comments with the store team. ^TB

@MetroBank_Help A big thank you to Jack and Dennis at your Bradford Branch today for providing brilliant customer service! Saddly the same can't be said about Your not so helpful AI girl who really should be sacked.

@MikeHaynes01 Good evening, some troubleshooting steps may help. However, if this continues to be an issue please give us a call during our opening hours. We can then look into this in more detail to see how we can resolve this problem going forward. ^RK

@MetroBank_Help I wonder if you could help me, please? When I make a transaction with my Metro card, using my iPhone, IOS 26.3.1 my transactions are not displayed at all. When I first installed my card on my phone, all of my transactions were displayed. I have reinstalled my card

@JrNixon4 We sincerely apologise. Please visit the nearest store to get your query resolved. You can also use the following link to find the closest to you. metrobankonline.co.uk/store-locator/ ^TB

@MetroBank_Help Still useless

@MetroBank_Help I’m not able to send and receive funds… anyone can help?

@JrNixon4 Hi there, we are unable to discuss any account‑related information on this unsecured platform. Please contact us on 0345 08 08 500, and a colleague will be able to assist you with your query. ^MD

@YorkshireProps We kindly request you to dm us your general query, we will review the matter and provide you with the necessary guidance accordingly. ^TB

@MetroBank_Help We don't have an account, it's a general query about a specific account type.

@MetroBank_Help Your telephone answering service indicates a 'Live Chat' facility exists, care to locate it for us please?

@YorkshireProps Hi there, to use our Metro Bank ‘Live Chat’ option on the mobile banking app, you’ll need to have a Metro Bank account, download the app, and register for it. Apologies for any inconvenience caused. ^MD

@AhmedBashir1786 Hi there, we are unable to access any account related information on this unsecured platform. Please contact us on 0345 08 08 500 and a colleague can assist you with this. ^MD

@MetroBank_Help Hi

Good morning, Waheed here to help you with any banking related queries you may have today. ^WM

@sophb66 Hey Soph, I did reply to you via DM. It's Twinkle. Apologies, I forgot to mention here. I was waiting for your reply in DM's.^TJ

You also ignore customers on social media @MetroBank_Help

@MetroBank_Help customer “I only need a new card, I DO NOT NEED A NEW PIN” metro bank “here is your new card, and a new PIN” did I say I needed a new PIN? 👀 Why don’t you LISTEN to your customers instead of just doing what you want?

Good morning, Waheed here to help you with any banking related queries you may have today. ^WM

Good morning, Waheed here to help you with any banking related queries you may have today. ^WM

@MarionMaz3943 Hi there, how can I help you with any banking related query you may have today? ^TB

@MetroBank_Help I need help asap

@MikeCloudsdale Hi there, we apologise for any inconvenience caused. If you are looking to raise a complaint, kindly see below a link which has few options to do that. Kindly please have a look and use the best option to raise one that suits you. ^JB metrobankonline.co.uk/help-and-suppo…

Trying to provide feedback to @MetroBank_Help following a phone call yesterday, but the form will not submit regardless of how much text I enter!

@lifefrance Hi there, we are currently experiencing issues with our Online Banking service, which may result in slow performance or temporary unavailability. Our teams are working to resolve this, and we apologise for any inconvenience this may cause. ^MD

@MetroBank_Help Do you have an ETA for services to resume?

Good Morning, Twinkle here to help you with any banking related queries you may have today. ^TJ

@WhoStu Hi there, i apologise for the experience you had. You can view the different ways to raise a complaint through this link. Hope this helps. ^JB metrobankonline.co.uk/help-and-suppo…

Another day, another horrific customer ‘service’ experience with @MetroBank_Help. I stand by every word of this! diginomica.com/monday-morning…