Michael Hill

@Dakota1Hill Hi Dakota, apologies for the late response as we have had some tech issues! If you can email our Customer Service team at online@michaelhill.com.au (please include your contact details and store name) we will certainly look into this for you so we can assist!

@michaelhill story time, so i am absolutely devastated today. I purchased an engagement ring from you guys a few years ago for around 6000 dollars. I wasn’t even going to fire the trigger because I wasn’t able to afford the one I wanted but the staff assured me that I..

@lightinthedark_ Hi Maddie, we're so sorry to hear this! Please reach out to our Customer Services team via phone, chat, or email and we can look into this for you.

@michaelhill Husband purchased lifetime care/diamond guarantees on my wedding ring/band and I’m now being told that I have to pay to replace a diamond on my wedding band because the diamond guarantee doesn’t apply to my band. That’s super shady and I’m very frustrated.

@TanyaDuhan Hi Tanya, we're so sorry to hear this! If you email some details to our team at Customer Services or give us a call with some details about your order, we'll be happy to look into this for you.

@SeanMorleyDixon Thank you for reaching out to us - we certainly do have a large range of earrings suited to all ages. If you have a moment to jump on our online chat whenever suits you, our agents will be happy to assist with finding the perfect pair.

@MeteElizabeth Oh no! Please take that one into your local store and we can get this fixed for you so your beautiful ring can go back on your finger asap!

How’s your Monday going? Help! @michaelhill

@Serilumm We're sorry to hear that! If you head in store or email our Customer Service team, we can try to track one down for you! :)

@michaelhill i lost a ring but it’s out of stock currently. can i put a new one on back order?

@legally111 Hi, we're so sorry to see this. If you email our customer services team at online@michaelhill.com.au we will do our best to follow this up for you!

@michaelhill you won't believe @michaelhill ring would be so degraded & faded like a peice of raw iron within 3 months of purchase & just 2 weeks after a major repair. Sadly repair is only possible once yearly so you may think twice before you patronize them. I regret buying this

@clubhouseinv We're so sorry about that! Could you please email us at online@michaelhill.com.au so we can look into this for you?

Delivery taking 23 days really from payment really @michaelhill

@rowvnne_ We're so sorry to hear that! Our items do come with 12 month manufacturing warranty, so please do take this one back in store for us to sort this out for you! 💜

@UnitedKingdom77 We might be a bit biased, but we think they're pretty stunning! 💜

These wedding 💍 from @michaelhill ⚡️🔥🔥 #MaryBeth #David #tuesdayvibe

@FastAshFurious Hi, we're sorry to hear that! So our customer services team can look into this for you, can you please send further details to online@michaelhill.com.au for us to assist?

@hasib81430770 We're so sorry to hear this! So we can urgently sort this out for you, could I please ask you to email online@michaelhill.com.au with further details, including the store name? Our customer services team will be able to follow this up as quickly as possible.

@michaelhill You guys def have one of the worst customer service by far I’ve experienced, can’t process a return and instead got charged twice and now being told we can’t process a return till next week, horrible!

Limited Edition | Real doesn't have to be out of reach, with this silver and diamond earrings & pendant.

@KBenitaa Hi! Our resizing depends on the metal and the size needed, but if you head on in, we can quote this for you while we test your perfect size. 💜

@Kassy_Jayy We wish we could come back to you! 💜 Our Emma and Roe charms brand did close in 2018, unfortunately, so we no longer do sell charms. Maybe we'll make our way back there someday!

@michaelhill why aren’t you in the US anymore? And do you make charms anymore? I feel like you abandoned me. I have a Michael Hill bracelet with Michael Hill Charms.. I’ve had it since I was 16. I’m 26 now, I need more charms. Come back to me, thank you.

@tonijune87 Hi Toni, not at this moment in time, but we do bring in new styles constantly so keep an eye out! 💜

@michaelhill Do you still have these!?!?!?

LIKE OR LOVE?! Would you love to see new ear climber earrings in our collection? See them here mhill.je/1Lm6cby

@Evelle_Galaxia Oh no - please forgive our little mix up! If you let our instore team know next time you pass by, we can organise the right box for you. 💜

@michaelhill Purchased an engagement ring and wore it out of the store, went to put it in the box when i went to bed. Somehow I don't think I was given the right box to 🤔😂 I dunno where I'll keep the ring but i certainly giggled.

@Amber_Marie88 For anyone impacted by the lockdowns, we do also have the option for posting back for an online purchases only, or a 30 day extension from date of stores reopening to return/exchange items purchased right before the lockdown period began in store. 💜

@AlecMuses As a company, Michael Hill is committed to supporting our team members. The wage support in all three jurisdictions was passed on in full and enabled our team members to remain engaged and employed 💜If you have any further questions, please don't hesitate to reach ...

Michael Hill should pay back wage subsidy, financial education specialist says stuff.co.nz/business/12398…

@diffrentcalibre Thanks for reaching out - we're so sorry to hear that! If you could please email online@michaelhill.com.au we can follow this up for you!

@jenNstarqueen Hi Jennifer, we're here to help - I haven't been able to find your emails but if you jump on our website, our live chat team can help!