Michael Tamer

It's hard not to be excited about the Contact Center opportunity ahead of us. The world is changing right before our eyes. The future is bright... Can you see it? 151 is here... soundcloud.com/thecontactcent…

I was there when quality monitoring began—cassette tapes, FCC hearings, the first “your call may be monitored.” 30 years later, AI is rewriting the story. In my 150th episode, I share 5 truths that still define contact centers. soundcloud.com/thecontactcent…

It's been a "moment" since my last podcast. # 148 is here... The year is over half over; mind-blowing career opportunities for contact center leaders is at your fingertips... go for it. soundcloud.com/thecontactcent…

It's been 45 years... Maybe it's time to stop allowing turnover to be the number one problem in Contact Centers. Join us for Podcast 147 soundcloud.com/thecontactcent…

Are you just hearing... or are you truly listening? What if the key to becoming a respected leader isn’t what you say—but how deeply you listen? Podcast 146 is here. Please take a listen. soundcloud.com/thecontactcent…

Hit play now and start thinking like a business leader—because the sooner you speak the language of ROI, the sooner you’ll set yourself apart in your contact center career! soundcloud.com/thecontactcent…

This podcast is in honor of my Dad; who showed me a lifetime of "giving"...Podcast 144 is here! Hit play now and learn how to adopt the mindset of a giver—because the best leaders don’t just take charge, they lift others up. soundcloud.com/thecontactcent…

We need more love in the Contact Center. Here is a podcast for you to enjoy the holiday... Podcast 94: All you need is Love- soundcloud.com/thecontactcent… We have more at The Contact Center Coach!

Just number 4? podcast.feedspot.com/call_center_po…

Don’t waste time guessing whether AI is right for your contact center—hit play now and get a clear, practical breakdown of where AI Quality provides real ROI! soundcloud.com/thecontactcent…

Don’t stay in the dark—hit play now to learn how AI quality monitoring can transform your contact center, making it smarter, faster, and better for everyone! soundcloud.com/thecontactcent…

Don’t get left behind—listen now to find out how AI quality monitoring can future-proof your contact center and give you a competitive edge. Podcast 141 is here! soundcloud.com/thecontactcent…

Don’t let drift hold you back—listen now and take the first step toward becoming a more intentional, impactful leader in the contact center world. soundcloud.com/thecontactcent…

Maybe you are doing one of the five right now.... Don’t let career killers catch you off guard—play this episode now and set yourself up for long-term success in the contact center world! soundcloud.com/thecontactcent…

Podcast 138 is here. Unlock the secrets to a thriving BPO partnership—listen now and take the first step toward unparalleled success! soundcloud.com/thecontactcent…

What if one hour could define your entire year? Are you ready for your next year-end review to be a career game-changer instead of just another meeting? Podcast 137 is here... listen now. soundcloud.com/thecontactcent…

What if two tiny words could transform your leadership approach in the contact center? Are you a "to" or "for" kind of leader? soundcloud.com/thecontactcent…

Authority, Mastery, Command, Grip, Clutch & Chokehold- Do you have "Dominion" over your Contact Center challenges? Join us.. soundcloud.com/thecontactcent…

Don’t miss this episode! Listen now and transform how you lead your contact center by overcoming challenges instead of being overwhelmed by them. soundcloud.com/thecontactcent…

Resilience- Get this right and you will be a great Contact Center leader. Podcast 133- Join us. PS: Feel free to listen to the other 132... soundcloud.com/thecontactcent…