Mike

@solonglibby @ILLENIUM Will look into this for you. These came with a signed insert - was that not included?

Got my signed Odyssey vinyl today & it has no signature lol I have to cry @ILLENIUM 😭

@TheGwidKnight @ILLENIUM And just to confirm are you playing it at 45 rpm or 33 1/3 rpm? It’s a 45 rpm record.

@Mike_ILLENIUM @ILLENIUM They can't get them to play in the right key. Noticable squeaking sounds. Every song plays multiple keys lower or higher. My roommate throws another vinyl on and it sounds fine. 🤷

The remaining Ashes vinyls from Trilogy : Los Angeles are now up on the merch store! Happy 8 year anniversary to the album ❤️ bit.ly/AshesRepress

@TheGwidKnight @ILLENIUM Can you have him just email me directly? Things will get done quicker that way. mike@illenium.com Def odd, I’m asking the vinyl producer what this might be but I can for sure get your friend a new one.

@Mike_ILLENIUM @ILLENIUM He's also emailed ya'll about it so. Just waiting. But if it is the same deal with multiple people/orders I know personaly there is likely more

@TheGwidKnight @ILLENIUM What do you mean by defective? I can help you with this but not sure what is wrong.

@ILLENIUM Two of my friends ordered these and both were defective.

@NoStemsAllowed @ILLENIUM Hey man, totally agree that this is absolutely unacceptable. Email me at mike@illenium.com with your order number and I’m gonna loop you in with someone higher up at the merchandise company since CS keeps dropping the ball for you.

I’m about done with you @ILLENIUM and your shitty customer service. Finally got an email back after over a month and you can’t do anything until your shipping services return the package that you mislabeled and didn’t put the correct address on?? How is this my fault???? ———————

@annaberndt @ILLENIUM Thank you! I saw the same in the first episode so they must be using it for the theme on each one!

@Mike_ILLENIUM @ILLENIUM Let's see if this works..I actually missed the first episode, so this is the intro from the second

@ILLENIUM Are you aware that your song "All That Really Matters" is this year's opening song for The Bachelor (Germany)?😱

@annaberndt @ILLENIUM Is it in every episode or just the first? I found a YouTube video that shows it during the first episode but I wasn’t sure about other episodes.

@Mike_ILLENIUM @ILLENIUM Unfortunately not because of copyright but it's the actual theme song😍

@NoStemsAllowed @ILLENIUM Email me and I’ll loop you in directly with someone higher up at the merch company if they’re not responding. mike@illenium.com

I guess I’ll just be tweeting at you every day until I get an answer about my missing package or a refund. @ILLENIUM figure it out.

@tbl_14 @ILLENIUM Unfortunately as Nick has gotten bigger we’ve seen more and more bootleggers pop up selling counterfeit merch. We scan regularly and issue takedowns but there are always more that take there place.

@ILLENIUM @Mike_ILLENIUM is there something that can be done about this? I definitely feel like something is there legality wise when it comes to stealing designs & making counterfeit products. Really shitty that people are losing out on thousands of their hard earned dollars.

@AggrendWoW will server xfers ever open up for the sod realms? For example if we want to move to a friend’s sod realm down the line?

@tbl_14 @ILLENIUM Thx for bringing this to our attention. Definitely understand the frustration here, looking into it.

Hat on left 2023, hat on right 2018. How.. has merch quality gone down THIS bad..? It’s supposed to be black, this is “stone gray”. Why is the stitching so poor for a $35 hat? @ILLENIUM @Mike_ILLENIUM

@_lexiibbyx3 @ILLENIUM Can you send a pic of the tag inside the hoodie? I’m looking into this

btw bought merch at chase center & whoever designed them might’ve mixed up the sizing or something because the hoodie fits REALLY BIG for a small and the long sleeve fits kinda small for a medium /: @ILLENIUM

@obiyeet @ILLENIUM Nick is signing and meeting as many people as possible. It’s not possible for one person to meet 1000 people in 2 hours. The venue curfew is 1am and the decision was made to let people know now instead of letting them wait till 1am and then booting everyone.

the @ILLENIUM set: holy fucking shit o my goodness gracious webster hall coordination for the signing: worst thing i’ve ever seen so it’s time to go home 😭 absolutely horrendous jfc

@alexandrarixhey @ILLENIUM The venue gave us a curfew of 1am. Nick is signing as many as he can but it’s just not possible for him to stay 5 hours. The choice was either kick everyone out at 1am or tell people now so they at least aren’t waiting till then and still not being able to see him.

waited 7 hrs in line to get an album signed by @ILLENIUM only to get kicked out after his set (which was still amazing) but wtf i’m tilted 😭

@_emilianaa__ @ILLENIUM Hey Emily, I followed up with the merch company and it seems like they had been in contact with you back in November and processed a refund on 12/8/22 for your order.

11 FKN DAYSSSSS

@iamdabinlee Just invite everyone over to our house 😁

i’m so sorry i know a lot of you spent a lot of money to be here and my guilt and sadness right now are unmeasurable. we are calling every venue in denver to see if there’s anything we can do last minute

red rocks update

@iamdabinlee 💔

ON SALE NOW! See @ILLENIUM LIVE at The Armory on June 11 with @blankemusic and @FairlaneMusic 🔥 June 9 and 10 are SOLD OUT! Tix + Premium Experience options available @ ArmoryMN.com