Miners Planet

We will be ceasing most operations by the end of September 2018... Access the full letter through the following link: dropbox.com/s/x2891rums0tb…

Today is the last day to submit your request for your files if your node has already been sunsetted. Please do so immediately, and they will be processed in the order in which they were received.

We apologize for the delay in fulfilling file requests. We had a slight issue with our file distribution system. Everything is up and running now, and all requests sent during the most recent wave have been completed.

@PKFactions_MCBE We apologize for the delay. We had a few hiccups with the system. Please check again as you should've received a response recently. If not, feel free to submit an additional request to s.minerspla.net. You can reply to this tweet with your ticket ID for confirmation.

Heads up regarding any communication with us. We will only be responding through our Portal. If you’ve sent any communication to us through any other channels, please relay them to s.minerspla.net. Be sure to login so we can assist you ASAP.

@MrSmileSz Please check again as you should've received a response recently. If not, feel free to submit an additional request to s.minerspla.net. You can reply to this tweet with your ticket ID for confirmation.

We will be processing all file requests shortly. Please submit them soon if you wish to receive them during this wave!

Apologies for any confusion caused but we will not be processing refund requests until after the request period has closed. Thank you for your understanding!

@ElDiegoPlayz Sorry, we should’ve stated clearly in the letter but we are not processing any requests until after the the request period has closed.

Due to issues with our email servers, you may not have received an email that your node has been sunsetted. If you cannot access your server at this time, it has most likely been sunsetted. If you wish to receive your files, send us a ticket @ s.minerspla.net.

@gonzalez_kaito We have restricted access to a few nodes as we proceed with our sunsetting procedures. If your node is one of the selected few, we will provide you with a download link to your files upon request.

@MinersPlanet a question, can we move the files? because Phoenix servers are already dead

We will be ceasing most operations by the end of September 2018... Access the full letter through the following link: dropbox.com/s/x2891rums0tb…

If you are having trouble emailing us your refund request, please log in to Portal (minersplanet.com/portal), and submit a ticket towards the billing department.

@gonzalez_kaito The pleasure is all ours. Thank you for sticking with us through the thick and thin. We hope you will be able to find a comparable if not better service provider! 👍

@MinersPlanet that's bad 😧, best host forever.... even with your failures you were always the best, Thanks for everything 👏

@ECPENetwork It has been our pleasure. Thank you for choosing us!

ECPE Servers will not be affected by this! We want to thanks @MinersPlanet for supporting us and our players!

The issue has been resolved at this time. If you are still experiencing any problems, please contact our support team @ s.minerspla.net, and we will assist you ASAP! Again, we apologize for any inconvenience caused.

There is currently a bug affecting one of our nodes in Phoenix. We are actively investigating. We apologize for any inconvenience caused. More info to follow.

Over the course of the next few days, we will be overhauling our server software options. If you have any requests you'd like us to add, let us know @ s.minerspla.net!

@ThePullGamer If you were told to select a new location, please reply to the ticket with your selection.

@MinersPlanet I bought a server and it's time they did not activate it, they told me to change the location I tried and I could not and I want my server already.

We are currently sold out at our Dallas location. If you have placed an order to be generated there, you should've received an email regarding alternative locations. We apologize for any inconvenience caused. If you have any questions, please contact us @ s.minerspla.net.

@EJRECORDS1 We would be happy to help you with that! Simply submit a ticket to us @ s.minerspla.net, and someone will assist you shortly!

@MinersPlanet I occupy the new version of Minecraft PE that are fast I am losing my money

@StevenEarlGray We feel very strongly about all our locations but in any case, our Dallas location will be restocked soon! Let us know if you have any questions.