Mob Support

@ySm0RT @ShaneMc32948133 We are sorry to hear about your issues with the Store. Did closing and relaunching the game help to solve the issue?

@ShaneMc32948133 Can you send us a link to your Steam ID through DM?

@Connor453233131 Thank you. I'll check in with the developers and see if they can narrow down the issue.

@MobEntCS This is the error that shows up

The Toy Box servers should be up and running! They've been going offline on occasion the last 2 days but it should be fixed now 😄

@Connor453233131 How often would you say this happens?

@MobEntCS There’s a error that says put response as string

@Connor453233131 Can you explain further? Is there an error that is displayed when this happens?

@MobEntCS Hey I found a bug that’s effects the toy box a lot. Sometimes it won’t let me get xp at end of match

@ySm0RT @bopinboopin @mobgamesstudios @Proj_Playtime You will be able to continue earning rewards for Season 1!

@bopinboopin @mobgamesstudios @Proj_Playtime Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.

@Soup21753479 Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.

@sleep_apricot Thanks for reaching out. We are aware of the issues with the ToyBox right now and hope to have a fix out as soon as possible. You should receive all of your backlogged items after this fix is pushed out.

@MobEntCS Hello from Japan. I used coins to buy a toy box yesterday, but I didn't receive the item. is this some kind of bug?

@Soup21753479 Thanks for reaching out. Can you tell us what specific items you have not received?

@PeeJayUK Thanks for reaching out. We are aware of what has caused the issue with the ToyBox. We are working to get a fix pushed as soon as possible. Your son should receive all of his items when that push goes live.

@MobEntCS Hi. Is there an email for an issue with the Toy Box and a purchase not being available in game?

@NationalBore @Proj_Playtime Did you at all reset your computer or are playing on a different account?

@taektrash Thank you for reaching out. We know what has caused the issue with the ToyBox. We hope to have a fix pushed as soon as possible. You should receive all of your items as soon as that fix is live.

@MobEntCS hi, I just bought the toy box, im at level 30 and none of the cosmetics are available for me in customize. I've tried everything lol

@PeeJayUK What level in the ToyBox is your son currently at?

@MobEntCS hi. My son spent £17 on coins for the in game toy box, but nothing is unlocked. Steam are no help. Can you advise or refund?

@MrBOnnie07 Can you provide a screenshot of your issues with the textures?

@MobEntCS No

@Roan18793033 We are aware of the issues with equipping Hands right now. We hope to have a fix out for it as soon as possible.

@Man30049Safer @Proj_Playtime We are aware of issues with outfits being distributed from the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your ToyBox items after that time.

@IceBlueberry27 @Proj_Playtime There will be an announcement made on the official Project: Playtime Twitter Account when the fix is live.

@MobEntCS @Proj_Playtime Hey do we know when we cna expect a fix for it? I've still been experiencing this issue

@Proj_Playtime @MobEntCS Hey so for some reason the hands arent functioning properly in customization. one hand has all the customizations available while the other hand is not showing any. hope you all can fix this tyyyyyy

@MrBOnnie07 Do you have an AMD Graphics Card by chance?

@MobEntCS And I also forgot to say that earlier as soon as I installed the game I was fine and then suddenly broke