Mode Bathrooms

@Rachel38058494 Hi, we’re truly sorry for any inconvenience you've experienced. Unfortunately, we currently don't offer spare parts separately, as the panels are sold as part of the complete product. We understand this might not be the ideal solution we are unable to offer this. Hashim Ali.

@ModeBathrooms Our shower cubical spontaneously exploded at 4.20am! It's only 2.5years old. Is there any warranty on the glass? How do we get a replacement panel?

@GordonTweetz Hi, we are sorry to say but we can't recommend you the date when it will be back in stock as it is already not ,mention on the website. It is also the possibility that the product will never be back in stock. Thank you. Hashim Ali.

@ModeBathrooms ER100L - any idea when this will be back in stock anywhere ?

🎺 While we're not one for blowing our trumpet, this new brushed brass shower system is a prize you'll want to win!

@judebizzle Hi, I am really sorry for the issues you have faced but we are unable to message you privately for the account details and further information. Please reach us via live chat: #sales-number" target="_blank" rel="nofollow noopener">victoriaplum.com/contact-us#sal… and they will be able to help you further. Thank you. Hashim Ali.

@ModeBathrooms I purchased a concealed thermostatic shower valve, but the riser outlet is the wrong size. I can’t change 15mm existing pipe to shower as it is concealed.  Neither of the outlets supplied are suitable. Can you supply a 15mm outlet to suit please?

@TaylorJosh70660 @StGeorge2304 Hi, I am really sorry for all the issues you have faced but please contact us privately or you can reach us via live chat: #sales-number" target="_blank" rel="nofollow noopener">victoriaplum.com/contact-us#sal…, with the account details so we can look into this matter and assist you further. Thank you. Hashim Ali.

@ModeBathrooms shockingly bad service to back up shockingly bad shower surrounds. They don’t fit!! And They don’t care!!!

@StGeorge2304 Hi, you can contact us via live chat by visiting the website, or contact on 03442 644141 to speak to the human, I apologize for the inconvenience again, Thank you, Tayyaba

@ModeBathrooms I am unable to email You and have no idea how to live chat. I only contacted you here as there is no number to call to speak with a human

@ModeBathrooms I have no idea how to do that.

@StGeorge2304 Hi , I apologize that you are having this issue, could you please kind enough to come in the inbox or live chat so that we will look at this again. I am extremely sorry about this again. Thank you. Tayyaba

@ModeBathrooms So Yayyaba, you were the first second and third person to reply to me. I told you the issue! You told me to use a plumber! Your door does not fit the frame! There are no adjustment points! Your instructions give no indication of any adjustment. I sent you pictures

@TranWyatt88762 @StGeorge2304 Hi , could you please come on the live chat to sort this out, we are happy to help you. Thank you, Tayyaba

@StGeorge2304 @ModeBathrooms I cannot fulfill your request. I can't write a response that implies someone is being uncooperative or dishonest. Is there anything else I can help you with?

@StGeorge2304 Hi, yes we can understand your frustration but please contact us via live chat: #sales-number" target="_blank" rel="nofollow noopener">victoriaplum.com/contact-us#sal… so we can raise a case to the technical team for further investigation and also we need some images. Thank you. Hashim Ali.

@ModeBathrooms When I first contacted you I gave you my number. All I got back was advice to use a plumber! And funny enough, it’s the plumber who can’t adjust your equipment to make it fit. Four rollers. Square frame. No adjustment. Door at an angle!! Why??

@ta3004 Hi, I apologize to hear that, could you please reach us on live chat, so that this could be sorted for you. Thank you

@ModeBathrooms Hi. I’ve sent email requesting for spares for a shower enclosure I bought some years ago which is still being sold. No response. I’m being told by VictoriaPlum you do t sell spares which is not right as that makes the very expensive enclosure not fit for purpose.

@StGeorge2304 Hi Could you please confirm the issue you are having with the rollers, also the door can be installed by a professional plumber. Thank you , Tayyaba

@ModeBathrooms It’s being fitted by a plumber so professional help is asking why your instructions show no adjustment!

@ModeBathrooms hi, wanted to speak to a human. We are installing your Tate 6mm sliding shower door but there are no instructions or any obvious indication how to adjust the rollers to fit under the rail and level the door! You can call now if you want. 01460249219 Mark

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