Modernize

@TeamYouTube Thank you for all of your help, we are so grateful. We will contact our IT team!

@Modernize heard back: upon checking, we found that the channel is associated to a disabled brand acct whose email owner is also disabled. since your disablement is due to your domain acct & not Google acct, you'll have to resolve this issue w/ your company IT admin

@TeamYouTube We are unsure why our YouTube account is disabled and we are unable to appeal and regain access - do you have any suggestions?

@TeamYouTube We really appreciate this! Thank you for all of your help!

@Modernize we'll look into your channel. as a heads up, this can take a few days, but we'll be in touch as soon as we know more

@TeamYouTube These are other brand accounts I have access to. When I click on the grayed-out Modernize account, it prompts me to sign in, and when I do it takes me to the screenshot I sent about the Brand Account being disabled.

@Modernize can you share a screenshot or a short clip of what you're seeing when trying to logging in so we can take a closer look?

@TeamYouTube My director is a YouTube admin and is using a Modernize gmail and also cannot get in /cannot see the Modernize channel when she logs in to her gmail account. (Thank you again for helping us with this! This has been really tough for us).

@TeamYouTube We do not have many more details, we just know we were not hacked so something must have happened internally. I personally don't have a Modernize gmail and was given access with my personal account. (Is that a problem?)

@TeamYouTube Not to our knowledge, but a current Modernize teammate trying to manage our Google Business listing may have upset the ecosystem.

@Modernize appreciate the screenshot! looks like your Brand account has been disabled. to confirm, did someone else access your channel without your permission?

@TeamYouTube We end up here. After filling out the Restore Brand Account form an email says "Thanks for contacting us about being unable to access your Google Account. It looks like the email address you asked about isn't associated with an active Google Account."

@Modernize if you haven't yet, try logging into your YouTube account using this troubleshooter: support.google.com/youtube/troubl… lmk how it goes!

@TeamYouTube All admins have been kicked out and can't get back into the page. Modernize isn't available as a channel to select and log in to from the back end. It completely disappeared as a channel - our logo disappeared and grayed out when this happened.

@Modernize everything looks good on our end, can you send us a screenshot of what you see so we can better understand?

@TeamYouTube Thanks for the reply! Our URL is @ModernizeHome" target="_blank" rel="nofollow noopener">youtube.com/@ModernizeHome

@Modernize thx for the tag! think you can share your channel URL w/ us so we can take a closer look?

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