MoonPay Support

MoonPay offers 24/7/365 support and a comprehensive help center at support.moonpay.com! You can also chat with a live member of our social support team by sending a Direct Message to @moonpay, which is monitored hourly. Thank you for choosing MoonPay!

@cluelessmind25 @moonpay DM'd you to help!

@moonpay Hello @moonpay , I have a problem with my account verification for 3 weeks now and I've contacted your customer support @MoonPaySupport and they keep closing the ticket without any actual solution even though I uploaded all the required documents!!

he holds XRP 👀

@ruplusgerplusua @EdgeWallet @moonpay @MoonPaySecurity that is a fake email! everything is fine over here 🫡

I got an email which says there is a "databreach" in @moonpay @MoonPaySecurity @MoonPaySupport. I think my account there is still safe. But someone got my email, which I usually never give out. And I also got contacted on Whatsapp in German, which I find very odd - from @EdgeWallet "support team". Using 2 different national codes. +44 and +31. Wtf is going on?

Short question for @EdgeWallet Whats wrong with the @moonpay is it hacked or not? I get emails from "security team" that my account there has been compromised. Anything you know about it?

the holiday season is here, and with it, more scammers and bad actors who want your crypto as a friendly reminder... ✅ @moonpay and @MoonPaySupport are our only official support channels on X ✅ there is NO official MoonPay channel or support on Telegram ✅ MoonPay will never call you or contact you on the phone please be safe out there!

@G_tahitiXxx @moonpay hey! can you DM your email? we will get this sorted immediately.

@moonpay Seriously @MoonPaySupport , why those it keep checking when trying to log into ones account using the key passphrase, over 24 hours and still not working

if you can see this post, it means you’re in Group 7 congratulations! please stay tuned for further instructions

Oct 10 was an unprecedented day of market volatility we are proud to share that MoonPay had 100% uptime across all products, along with: ✅ most transactions (last 6 months) ✅ most volume (last 6 months) ✅ no increase in failed transactions thanks for choosing MoonPay

@MarleyKenzie121 @moonpay 🫡

MoonPay offers 24/7/365 support and a comprehensive help center at support.moonpay.com! You can also chat with a live member of our social support team by sending a Direct Message to @moonpay, which is monitored hourly. Thank you for choosing MoonPay!

@PointofSolana Hello! Please DM us and share the registered email address so we can assist.

What's the best way to reach @MoonPaySupport ? Our dev has been waiting for a verification email for his account for 2 days and nothing comes We tried to send a message through the chat bot on the website but it requires an account that we cannot access because the verification email doesn't get sent out Please, someone from @moonpay, reach out

@__katherine12__ Hi there, if you need assistance from the MoonPay Support Team, kindly use the Start a Conversation here: support.moonpay.com. Once you have done this, our live chat agent will assist you.

@MoonPaySupport @moonpay I have been texting you for the past few weeks and i didn’t get reply what’s going why you don’t reply your customer, I want to talk to customer service concerning my account

The official channel for @MoonPay customer support. DM us for account and transaction assistance. Do not post private info publicly 🔐

@sonu_dahiya22 Hi Sonu, If you haven't already please reach out to us via DM so with a description of your issue and your registered MoonPay email address so we can help you out!

@moonpay @moonpay @MoonPaySecurity @MoonPayBusiness @MoonPaySupport @MoonPay_UK 0xd8c978de79e12728e38aa952a6cb4166f891790f #ROAR #RoaringKitty

all you had to do was buy SOL two years ago and log off

@MarleyKenzie121 Hello! We’ve just replied to your message with a resolution. Please check your inbox and get back to us if you need any further assistance.

@MarleyKenzie121 Hi there, please rest assured that we are looking into your case and will get back to you via DM as soon as possible. Thank you for your patience.

@hiagomux Hi There, Thanks for reaching out, we can see your DM and will reach out shortly.

@MoonPaySupport @moonpay DM now pls, I didnt receive

@TheRubberDuck79 @XamanWallet @Ripple @TrustWallet @moonpay @MoonPaySecurity @eToro @eToroUS @phantom Hi there, should you need to contact MoonPay, you may send us a DM, or you can go to support.moonpay.com. We will be glad to assist you!

@XamanWallet @Ripple @TrustWallet @MoonPaySupport @moonpay @MoonPaySecurity @eToro @eToroUS @phantom can we reverse this?

I'm out. I got scammed, then hacked for a total of $2,000 inside of 2 days. and when I find out who did this to me - and I will - I'll livestream what happens.

@hiagomux @moonpay Hi there, we're sorry to hear you've experienced difficulties with MoonPay. We've replied to your DM to follow up on your case directly.

@MoonPaySupport @moonpay Can someone help me? I already sent the details in the DM.

@dogdamassa Hi there, we're sorry to hear you've experienced difficulties with MoonPay. We've replied to your DM to follow up on your case directly.

@moonpay @MoonPaySupport I have a problem that has been going on for more than a week. I’m from Brazil and I used MoonPay to buy Bitcoin. I made a PIX payment to @dLocalPayments , but I never received my Bitcoin. I’ve already tried contacting support, but no one replies. Can someone help me?

Lately, we’ve seen an uptick in social media accounts sharing false MoonPay promotions and impersonating us and our employees. 🕵️ These are scammers. Here's how you can be absolutely sure to avoid them. 🧵

@bennyKovac18609 @moonpay Hi there, Unfortunately, we have not received your DM. If you have experienced difficulties with MoonPay please send us a DM, or you can go to support.moonpay.com. We will be glad to assist you!

@moonpay @moonpay please check our inbox on x @moonpay @MoonPaySupport

gm!

@EshaRaj18 Hey Esha! We have responded to you via DM

@MoonPaySupport @moonpay I have bought some tokens yet I have not received and my money is deducted and u guys are not replying in DM .. is ur service is fake or what

@fren_lyf Hello, apologies for the trouble. It seems we are not receiving your DM. Could you please try DMing @moonpay?

@MoonPaySupport DM you again? After you ignored my first one and the countless number of times i’ve tried getting in contact with you over the last couple of days through your dogshit support centre? No thanks.

@fren_lyf We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue and we will get back to you as soon as we can.

@MoonPaySupport You guys are the worst experience i’ve had in crypto. Seriously congrats! Transaction cancelled and rest assured i will never be using you again and advising others of the same.