Aks

@Hamleys_India At least I have the shame to respond guys. This is pathetic and needs to be escalated to the top level in the management if they bother.

@Motolover09 Hi there, we’re really sorry for the delay and the inconvenience caused, especially since this was meant to be a birthday gift. This is not the experience we aim to provide. Please DM us your order details so we can look into this on priority and assist you right away.

@Hamleys_India Pathetic experience with a reputable store like yours. Ordered an item on 27th March with delivery on or before 1st April. Till today the item is not shipped. Your customer care has no idea and mail service has no response. It was a birthday gift and you ruined it.

@Hamleys_India Any update ?

@Hamleys_India Order ID FY69C60EC254715D4C0A. My son is really disappointed. He had been waiting for his gift but Hamley's team let us down.