Lucy Kilroy

@Bed_Kind hello is there any update - are you still trading and if so can I have a delivery?

@Bed_Kind Have been trying to order since 3 September - have phoned & emailed & phoned & emailed & had no response - are you still trading? Shall I give up on Bedkind? Great product but soooo frustrating to deal with.

We’re experiencing a higher than usual demand – please be patient with us. Our current deliveries can take up to 3 weeks, so try to order sooner rather than later. ow.ly/Gpxh50EQ8OK

@Bed_Kind hello I’ve been trying to order 2 pallets since 3 September - I still can’t pay via the website. Could you manually take the order by phone or something? Running out of bedding by the end of this week….

Twitter in the hope it might encourage you to sort it. Please can you send me the missing parts of my machine that you have retained, so that I can use it again? It doesn’t seem that much to ask. Customer ID 213065.

the parts you’re missing” (that you, Karcher, lost). And yesterday finally a box arrived with some parts but, guess what, they’re the wrong ones. So a month in I have a sweeper that is completely unusable, have wasted hours of my life trying to sort, and am finally taking to

@karcheruk it’s now a month since you had my twin sweeper in to repair, and sent it back missing 3 crucial component parts. I have emailed over a dozen times; spent a futile 28 minutes on the phone, have been told several times to “look at the spare parts directory and order

I was being sent a “dealing and round belt” 🤷‍♀️. Customer id 233183. I just want my 3 missing bits of plastic back so I can use the dratted machine. Customer service has been appalling and so frustrating.

Hi @karcheruk - you had my twin Sweeper in to service as the wheels were jamming (in warranty) - you’ve sent it back without the parts that hold the brushes in or the dust box handle so it’s entirely & utterly unusable. Email helpline is resolutely ignoring me apart from

@Bed_Kind Ordered on 10 May - have been emailing and phoning and am getting no reply - what is happening????

P