Samsonite

@satellitetruck Hi, thanks for your kind words. Wishing you a lot of safe travels in the future for you and your kids!

@MySamsonite I bought one of your cases in approx 2001 - I still use it today and I have travelled world wide and still travel across the UK and EU regularly - amazing investment and even my kids borrow it !

@lkinani21_inani Hi , Thanks for informing us. We have sent your inquiry & your contact details to our local customer service department. They will get back to you asap, so please keep an eye on your inbox for their email (including junk mail). Kind regards, Samsonite Europe

@MySamsonite My country is India- mail adress LKINANI21@GMAIL.COM and cell 98661 82926- lakshmikanth inani

@MySamsonite I have purchased Samsonite office bag before 2 years assuming life time warranty but in 2 years it's all 3 zip chains are not working and handles torn - Hyderabad dealers repaired and charged me - again not working - lkinani21@gmail.com ' 98661 82926

@lkinani21_inani Hi , Thanks for informing us. We have sent your inquiry & your contact details to our local customer service department. They will get back to you asap, so please keep an eye on your inbox for their email (including junk mail). Kind regards, Samsonite Europe

@MySamsonite It is India and received reply from your executive mentioned no repair and no replacement- lkinani21@gmail.com

@ggkuhnle the £15 courier charge included insurance for loss and a return is free of charge.

@MySamsonite - why do you charge for shipment of warranty repairs? Shouldn't this be covered under warranty?

@ggkuhnle For a possible warranty repair please include a copy of your receipt or online order confirmation with your returned product. if you are unable to return to the place of purchase, the service centre can arrange a courier on your behalf at a cost of £15

@ggkuhnle If a repair is covered by the warranty it is free of charge, if you are on the fixmybag site there will be an estimate for repair for those seeking a non-warranty repair but this is not charge once completing the form,

@sanat_mk Hi , Thanks for informing us, this it the European page. We have sent your inquiry & your contact details to our local customer service department.They will get back to you asap, so please keep an eye on your inbox for their email (including junk). Kind regards, Samsonite Europe

@MySamsonite GD, there is no action from your NZ authorised dealer "Trade Brand Team". I would appreciate if you could get my problem fixed. I am really fed up from this ongoing communications. Pls 🙏. Rgds Sanat

@MySamsonite my bag is in guarantee period & I'v bought it 3 years ago & since then I'v not travelled. It is "D" shaped, I'v complained to Samsonite Australia, they refused to exchange it, stating it must hv been damaged by an airline. Kindly get this issue settled immediately.

@sarahcryan4 Hi Sarah! We’ll send you a DM shortly so you can share the details with us. If you don’t receive it or can’t find it, please feel free to email us at customer.care.uk@samsonite.com Best regards, Team Samsonite Europe

@MySamsonite Can you sent me direct message and ill send details thank you

@MySamsonite my discount code isnt working. First time to order on line. Code in email not active at checkout. Any idea

@sanat_mk Hi , Thanks for informing us. We have sent your inquiry & your contact details to our local customer service department. They will get back to you asap, so please keep an eye on your inbox for their email (including junk mail). Kind regards, Samsonite Europe

@MySamsonite Hi there, thank's for your prompt response & the same is much appreciated. I am messaging you from New Zealand and my email id is sanat_mk@yahoo.com. I'm already in touch with Samsonite Australia who are refuting my claim. I can send u all details if you email me a test msg.

@andyparsons3 Hi , Thanks for contacting Samsonite Europe. We’re sorry to hear you are not satisfied with our service. Can you give us a description of your complaint in DM? Please send us your e-mail and country so our customer service can contact you. Kind regards, Samsonite Europe

@MySamsonite 1st use and it’s already broken and the lock is also broken so i can’t open my case. Not a great experience - let’s see what the return journey brings….

@RNiveshyadav @jaik2020 @WSJ @SamsoniteUSA Hi, can you send us your e-mailaddress in DM so we can ask our team to reach out?

@SBasu65822 @SamsoniteIndia Hi , Thanks for contacting Samsonite Europe. We’re sorry to hear you are not satisfied with our service. Can you give us a description of your complaint? Please send us your e-mail and country so our customer service can contact you. Kind regards, Samsonite Europe

@iona11011 Hi , Thanks for contacting Samsonite Europe. We’re sorry to hear you are not satisfied with our service. Can you give us a description of your complaint in DM? Please send us your e-mail and country so our customer service can contact you. Kind regards, Samsonite Europe

@MySamsonite your customer service is shockingly poor! I'm trying to help my in-laws sort out a broken clip in a barely used suitcase l. Phone line is sending to store, store is sending to a website.

@BereniceSinecio Estimada Berenice: ¿nos podría indicar dónde se encuentra actualmente? Un saludo, Samsonite España.

@MySamsonite Estimados, Por medio del presente quisiera presentar un reclamo, ya que desde hace casi un año compramos una maleta que salió defectuosa, En su momento nos comunicamos con ustedes pero no hemos tenido respuesta, nos gustaría se pudieran comunicar

@BereniceSinecio Estimada Berenice: ¿nos podría indicar dónde se encuentra actualmente? Un saludo, Samsonite España.

@MySamsonite Estimados, Quisiera presentar un reclamo, ya que desde hace casi un año compramos una maleta que salió defectuosa, la reportamos pero no hemos tenido respuesta me gustaría se pudieran comunicar

Official luggage supplier of the German Team

@TanselCiftcii Hello, We do not see any record in our systems regarding the email you stated you have sent. Could you please confirm that you sent your request to info.tr@samsonite.com? If you wish, you may resend your email. Once received, we will be happy to assist you. Kind regards.

@MySamsonite İsteğiniz üzerinize tarafınıza detaylı mail atılmış olup henüz bir geri bir dönüş olmamıştır @MySamsonite

BÜYÜK MARKADAN, KÜÇÜK HESAPLAR…. BUYAKA AVM’deki @MySamsonite mağazasından Kasım 2021 tarihinde bir seyahat çantası satın aldım. Alışveriş esnasında ürünün 5 yıl garantisinin olduğunun bilgisi tarafıma verildi. Kısa bir süre önce seyahat çantamın çekçek bölümünde yaşamış olduğum mekanik arıza nedeni ile aynı mağazaya müracaatta bulundum. Kontrollerden sonra arızanın kabul edildiğini bilgisi tarafıma verildi ancak; “Artık bu çantadan üretmedikleri için değişim yapamayacaklarını, ücret iadesi yapacaklarını ANCAK ÜCRET İADESİNİN DE İKİ SENE ÖNCESİNDEKİ YAPTIĞIM BEDEL ÜZERİNDEN YAPABİLECEKLARİNİ” tarafıma ilettiler Sayın Samsonite Yetkilileri; ⁉️Satılan ürünün üretimi bitince garantisi otomatik olarak bitiyor mu ? ⁉️Ücret iadesi yerine muadili olan başka bir çanta verilemiyor mu? ⁉️Satış yaptığınız ülkenin enflasyonist bir ülke olduğunu ürünlerinize zam yaparken biliyorsunuz da ücret iadesi yapılırken TÜRKİYE ENFLASYONUNU % SIFIR olarak mı kabul ediyorsunuz ? Marka bilirnirliğinize hiç yakışmadı@MySamsonite

@gagaart1 We're sorry to hear about your experience! If you could provide us with your contact information and the details of your issue, we would be more than happy to look into this for you. Please send us an email at warranty@samsonite.com. Thank you!

My @MySamsonite carry on suitcase broke on my last trip. 😞 I was at the airport when I noticed it was cracked at the bottom near the wheel. The sound was driving me crazy and I of course had 2 layovers that day. My bag had been with me on every trip since 2021.