mytouchngo

@ACvvt413 Hi abv cvvt ! Kami telah DM anda. Sila semak. - zee

@MyTouchnGo check dm pls

@bettersidewalk1 Hi votebettersidewalks! Please send us a direct message so we can assist you further.

@MyTouchnGo Tqvm👍

It takes 2 whole weeks for TouchnGo to refund the money. I want to transfer the balance into new card. Can't do that. We can only transfer to TnGo e-wallet Ok It will take 2 weeks to clear How much interest they make on this holding.

@bettersidewalk1 Hi votebettersidewalks! Kindly DM us for further checking. - zee

Day 15 - still no money refunded to e-Wallet @MyTouchnGo

@aisy4hzah1rah Hi @aisy4hzah1rah, kindly DM us for further assistance. -JN

@MyTouchnGo hi pls reply my dm!

@MyTouchnGo why i cannot reload my card through apps??????

@minqilahhh__ Hi @큐스라 ✨. We are keen to assist you and please PM us for further assistance. -sr

@MyTouchnGo Still cannot. I retry multiple times.

@MBilalZA Hai @MBilalZA, sila DM kami untuk bantuan lanjut. -JN

@MyTouchnGo I just realized that in order for my company punya purchase to be made, I need to deduct money manually from the company account untuk letak dalam company punya TNG account then baru boleh made a purchase. This is so unreliable & I'm definitely going to scrap TNG out.

@wanabe_62 Hi Ansari 🪽🇲🇾! For Touch ‘n Go eWallet related inquiries, kindly reach Touch 'n Go eWallet Careline Centre at 03-5022 3888 (Monday - Sunday, 7.00am - 10.00pm) or through link touchngo.com.my/customer-servi… for further assistance. -Zee

Hi @MyMaybank and @MyTouchnGo, can help check on this:- On 30 April 2026 I made 2 transactions from my maybank account to my phone number duitnow tng ewallet but up until now it is still not updated in my ewallet. But the money already deducted from bank account.

@VioletVox8 Hi, @VioletVox8. Please note that if the top-up transaction is not credited to the card, the system will reverse the amount to your TnG eWallet account within 24 hours.

Reloaded my TnG ewallet with RM150, scanned my card to reload that, card didn't scan successfully after reload but the money wasn't auto refunded. Dealt with a chatbot and saw that only RM50 has been credited back to my e-wallet. Where is my remaining RM100 @MyTouchnGo???

@maverick_manoj Hi @maverick_manoj, thanks for your inquiry. Please DM us and we’ll be happy to share more details. -JN

@MyTouchnGo how to get invoice for enhanced card reload?

@inkenet Hi @inkenet. Kindly contact TNGD Careline via the following options: Click on this link, touchngo.com.my/ewallet/ and click on the “Help” menu. Scan the QR code under the “Contact Us” section and to connect directly with a Live Chat agent (please type "Speak to Live Agent'). -JN

@Soya_Cincau This is a BIG L It was running smoothly with no issues so why terminate it? @MyTouchnGo WHY?! This really inconvenience especially when paying at 7-Eleven

𝐓𝐍𝐆 𝐞𝐖𝐚𝐥𝐥𝐞𝐭 𝐝𝐢𝐬𝐚𝐛𝐥𝐞𝐬 𝐚𝐮𝐭𝐨-𝐫𝐞𝐥𝐨𝐚𝐝 𝐟𝐨𝐫 𝐃𝐄𝐁𝐈𝐓 𝐂𝐀𝐑𝐃𝐒 Quick payment and Auto-reload of TNG eWallet using DEBIT CARDS will be disabled soon. But you can still use it for manual reload. Take note that Quick Pay and Auto-Reload via CREDIT CARD are not affected. Here’s the official statement from TNG Digital: Quick Payment and Auto Reload for debit cards were placed under maintenance as part of an ongoing review of transaction performance and reliability. Following this review, we have made the decision to discontinue support for these features for debit cards from 13 May 2026, to ensure a more reliable payment experience. Users can continue to reload their eWallet using other available methods in the app, including DuitNow Transfer and manual debit card reload, as well as credit cards and reload PIN. #tngewallet #debitcard #ewallet

@husainibrahim Hi @husainibrahimfor reaching out. Please DM us your vehicle details so we can assist. -JN

@MyTouchnGo hi I would like to RFID tag replacement for my old man. Can i do that? No rfid portal was created, he just bought it from Shopee, i activated them they TNGEwallet been using since then. Now damaged edy. Please advise soonest.

@FieyqaArifin Hai @FieyqaArifin. Sila DM kami maklumat anda untuk semakan lanjut.

@MyTouchnGo, kalau nak refund baki TnG card tapi tak buat police report boleh tak? Banyak kali saya try ereport tu asyik error nak set location tu. So tak boleh proceed. You dah inactive kan card tu dah pun.

@imover18 Hi Art Azhar 🇲🇾🇵🇸! Kami kesal keadaan yang tidak menyenangkan berlaku kepada anda. Untuk semakan lanjut, sila DM kami.

For those who consider buying TnG charms, boleh lupakan la sebab it doesn't work when riding MRT or parking Park N Ride. Dah tak start detect since semalam, membazir je aku guna untuk my50. Function je kalau topup / check balance pakai phone. Hare betul. @MyTouchnGo

@elfz18 Sila akses aplikasi anda untuk menghubungi Live Chat atau Hubungi TNGD Careline di +603‑5022 3888 Waktu Operasi Careline eWallet Umum: Isnin – Ahad: 7:00 pagi – 10:00 malam Kami harap maklumat ini membantu.

@MyTouchnGo ini apa ye?

@elfz18 Hsi, @elfz18. Untuk bantuan berkaitan akaun TNG eWallet, sila hubungi TNGD Careline melalui pilihan berikut:

@TraversTan Please write your request in the chat and request assistance from a live agent.

@MyTouchnGo None of your suggestions have worked. Hotline leads nowhere and the online chat bot is useless

@MyTouchnGo I can't seem to add money to the app. I get this blank screen at the final step. I've tried all the steps in your online help/faq

@TraversTan - Click on this link, touchngo.com.my/ewallet/ and click on the “Help” menu, and submit your issue by selecting the relevant category provided.