How to Spot the Right Time to End a Call—and Lower AHT
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Myra Golden
45.3K posts
Myra Golden
@MyraGolden
Bookish. Black & White Portrait Photographer. Poet & Writer. Long-time Customer Service & De-escalation Expert. Personal account —Views are my own.
Learn more about me at Katılım Ocak 2009
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Transforming Customer Experience: Empowering Front-Line Professionals
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Customer Service Week 2024 - Day 1!
Happy National Customer Service Week 2024! youtube.com/watch?v=dIgg9i…
#CustomerServiceWeek2024
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Check out the latest article in my newsletter: 10 Mood-Boosting Activities for Customer Service Week linkedin.com/pulse/10-mood-… via @LinkedIn
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Stop Being a Doormat: 4 Phrases to Eliminate Pushback from Demanding Customers myragolden.com/blog/2
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Check out my latest article: Say No Without the Woe: 5 Smooth Moves for Tough Customer Convos linkedin.com/pulse/say-with… via @LinkedIn
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Check out my latest article: Should Contact Center Agents Be Worried About AI?
linkedin.com/pulse/should-c… via @LinkedIn
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Check out my latest article: The Psychology of 'No' How to End Live Chat When You Can't Give Customers What They Want linkedin.com/pulse/psycholo… via @LinkedIn
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Emotional Agility in De-escalation for Customer Service: How to Navigate Tricky Situations with Poise and Empathy myragolden.com/blog/emotional…
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Three Tips for Building Instant Rapport with Customers
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