Nashville Electric Service

⚠️ SCAM ALERT: Don't Fall for Scammers! We’ve received reports of scammers calling homeowners and threatening immediate power disconnection. NES will never demand immediate payment over the phone. If you receive a suspicious call: HANG UP: Do not provide any personal or financial information. VERIFY: Check your account status at nespower.com. CALL US: Contact NES Customer Relations directly at 615-736-6900. Stay vigilant and share this to protect your neighbors!

@sledridge Can you please describe the issue you experienced?

@NESpower Outage site doesn't work.

The NES team is diligently monitoring upcoming weather forecasts and is anticipating 1”-3” of rain and a chance of damaging winds over the next several days that may lead to safety hazards and power outages. While we are preparing our staff to address potential outages, we want our customers to be ready and safe. We encourage you to stay informed and follow the safety tips below. Resources for severe weather: ▪️Create an emergency preparedness plan with family members in case of disastrous conditions. Check out nespower.com for Spring Storm Guidance. ▪️If there is a power outage, customers should text "OUT" to 637797 (mobile phone must be tied to the account), report it on the NES mobile app, call 615-234-0000, log in to NESPower.com , or report it on the NES outage map at nespower.com/outages. ▪️For your safety, if you see a downed power line, stay at least 30 feet away and call 9-1-1 immediately. If you are using a portable generator, keep it outdoors and away from windows. ◾️Check on and inform your neighbors.

@NathanMckibbin2 Thank you for reaching out, Nathan. Could you please send us a DM with your address and phone number so we can look into this?

This “line” has been hanging in our yard for over 5 months. We have submitted multiple hub requests for someone to come take care of it. But they just wrapped it up and put caution tape on it…@NESpower @WSMV

@mdovesr Can you please send us a DM with your address so we can look into this?

@NESpower No power in 37075 with no storms or rain. Update please.

@KoDee323 Thank you for reaching out. Can you please send us a DM with your address so we can investigate further?

@NESpower Hendersonville, lights going out. Coming back on. Going back out. Power has been so inconsistent since the ice storm.

@TheresaKereakes Thank you for reaching out. Can you please send us a DM with your address so we can look into this?

@NESpower we are having power go off & on in Hendersonville- Main St at Rockland 3 times in the last 5 minutes Out now. Texted the number but looking for updates

WE'RE HIRING! SERVICE ADVISOR III Deadline for applications is June 3, 2026. Applications must be submitted online at nespower.com. Nashville Electric Service is seeking customer service professionals for our fast paced utility call center. The primary purpose of this position is to oversee the work of employees, and handle more complex and escalated customer service transactions. Subject to 24-hour call and shift work. Position requires: Bachelor’s degree from an accredited institution. Four years of experience in customer service work, involving direct customer contact and call center experience, is required. Flexibility for work scheduling. Strong customer relations and computer skills Must be able to pass physical abilities test. Minimum rate of pay is $40.77 per hour along with a competitive benefit package. Deadline for applications is June 3, 2026. Applications must be submitted online at nespower.com. EOE/AA

Johnson Learning Center has been selected for a $210,000 School Uplift grant to fund major energy upgrades including new windows and LED lighting. We are excited to partner with TVA to reduce energy waste in our community. Six other MNPS schools each received a $10,000 School Uplift grant: Cumberland Elementary, Hillsboro High, J.E. Moss Elementary, Oliver Middle, Overton High and Smith Springs Elementary. These investments help our schools improve the learning environment and keep the focus on providing a quality education.

@bernotas_steph Hi, Steph. Thank you for reaching out. Can you please share your address with us so we can look further into this for you?

@NESpower diabolical of you to turn off our power this morning with no notice. I work from home and was late to an important meeting rushing to a coffee shop. Called and you have "no planned work" for my address. You have 2 hrs until food in my fridge goes bad. Get it together.

WE'RE HIRING! SYSTEM OPERATOR I Deadline for applications is May 29, 2026. Applications must be submitted online at nespower.com. Nashville Electric Service is currently seeking applicants for the position of System Operator I. Duties include assisting and learning to monitor and control the flow of power through the NES electric system. Assist and learn how to operate substation and line equipment under normal and adverse weather conditions to maintain system integrity and protect people working on equipment or lines. Position requires: Associate’s degree in electrical or electronic engineering technology from an accredited institution is required. No experience is required. Subject to 24-hour call and shift work. Must have a valid Class D driver’s license from state of residence in accordance with state law. Must be able to pass physical abilities test. Minimum rate of pay is $35.03 per hour along with a competitive benefit package. Deadline for applications is May 29, 2026. Applications must be submitted online at nespower.com. EOE/AA

@wary72 Thank you for reaching out. Could you please send us a DM with your address so we can look into this for you?

@NESpower power went out is there an outage?

WE'RE HIRING! CUSTOMER RELATIONS SUPERVISOR Deadline for applications is May 26, 2026. Applications must be submitted online at nespower.com. Nashville Electric Service is seeking Customer Relations Supervisors for our fast-paced utility call center. The primary purpose of this position is to plan, schedule, and supervisor the activities of the Customer Relations Section. Position requires: Bachelor’s degree from an accredited institution. Four years of experience in customer service work, involving direct customer contact and call center experience. One year of experience overseeing the work of others. Flexibility for work scheduling. Strong customer relations and computer skills. Minimum rate of pay is $104,416.00 annually along with a competitive benefit package. Deadline for applications is May 26, 2026. Applications must be submitted online at nespower.com. EOE/AA

@8UttH0IE Thank you for reaching out. If you could please send us a DM with the specific location of the downed lines, or any other relevant details, we will relay to the crews.

@NESpower Power is out on Pond Creek road. Again. Get crews out here and fix it. Lines are across the roadway. JFC you guys are the worst.

Earlier this morning, roughly 500 customers in the Gallatin area lost power after a garbage truck struck and broke a power pole. NES lineworkers quickly restored electricity to those affected. As crews continue to make structural repairs, temporary power outages may be necessary to ensure safe work conditions and to restore service to nearby areas.

@HayleyWielgus Hi, Hayley. Thank you for inquiring. This outage was caused by a pole on fire. All outages have been since been restored.

Hi @NESpower - any info on the power outage affecting 850+ customers in East Nashville? Thank you!

@ArbuckleStarby Thank you for reaching out. Crews are aware of this outage and working to restore power as quickly and safely as possible. You can follow their progress on the Outage Map here: nespower.com/outages/

@BPBell Thank you for reaching out. Power has been restored to the neighborhood. If you are still experiencing an outage, please send us a DM with your address and phone number so we can help you.

@NESpower can you give us an update on the Temple Hills neighborhood power outage and what happened? And any estimate on when it will be restored?

@LTE26 Thank you for reaching out. Could you please send us a DM with your address and phone number so we can look into this for you?

@NESpower our power went out! Can someone pls help?

Since last night’s weather event, NES has restored power to nearly 15,000 customers. Work continues for the remaining 895 power outages as we encourage all customers to remain weather aware because another storm line is expected to cross through our community again tonight. The main threats are straight-line winds and heavy rain. A tornado is possible These elements have the potential to damage electricity equipment and cause loss of power. Should you lose power, be sure to report it right away. If you come across a downed power line, assume it is live, stay away and report it to 9-1-1. 📱:(615) 234-0000 💻: NESPower.com 🗺️: NES Outage Map 💬: Text “OUT” to 637797 (NESPWR) (cell phone must be tied to your account)

@TNTitanfan94 Thank you for following up. We will make sure this is reported.

@NESpower Thank you! Also a tree is down on a line at 314 Radnor.

There is a broken power pole in front of 310 Radnor Street. @NESpower