Patient Experience @ NWAngliaFT

This week we hosted our Patient Experience Strategy workshop. We welcomed: ⭐️ patient and public reps ⭐️ carers ⭐️ community partner organisations ⭐️ colleagues To share their views on what they think should be included in our Pt Exp Strategy 🗣️ thank you to all who attended

Our PCH feedback board has been updated with May’s #friendsandfamilytest feedback. Some brilliant examples of individualised care from staff and how this has impacted #patientandcarerexperience 🗣️👥 #patientengagement #patientfeedback #FFT #nhsfeedback #listenlearnshare

Enzo, one of our Learning Disability and Autism Support Volunteers has been busy around the wards talking to the teams about #hospitalpassports #patientexperience #AutismAcceptance #learningdisability #patientvoice #patientengagement #individualisedcare

Keep a look out for our posters for staff and patients about Hospital Passports and the difference using these can make for our patients, carers and their support teams. #patientexperience #neurodiversity #learningdisability #autism #hospitalpassport #induvidualisedcare

HH #friendsandfamilytest Some of our feedback from March. “Lovely ladies, 1st class service. All had time to talk to me and explain with kindness. Thank you so much”. #listenlearnshare #yousaidwedid #patientfeedback #patientandcarervoice #nhsfeedback #patientengagement

PCH #FriendsandFamilyTest Some of our feedback from March 2023 🗣️ “The patience and care from all staff we came across. Scariest thing leaving your baby for an op, but making us feel so safe was incredible” #listenlearnshare #yousaidwedid #patientfeedback #patientvoice

Our volunteers will be visiting wards and clinics throughout February to support staff with #FriendsandFamilyTest #FeedbackFebruary #patientexperience 😋#patientfeedback #patientengagement

Patient Experience are leading on #feedbackfebruary this month. We want to engage staff and empower patients, family and carers to provide feedback about the care they or loved ones receive whilst accessing services 🗣️

#WorldPatientSafetyDay2023 We have been at Hinchingbrooke Hospital today showcasing more information about #friendsandfamilytest #patientexperience and #patientfeedback along with @NwangliaftT 🏥 🫱🏻‍🫲🏾

A four-week trial to help bridge any language barrier between patients and emergency department medical staff is currently up and running at two of our hospitals. Read the full story on the remote interpreting service - nwangliaft.nhs.uk/latest-news/ho…

Yesterday as a team, we took the Inclusive Leadership pledge, pledging to model inclusive leadership in our day to day interactions through always challenging exclusion, showing respect at all times and remaining judgement free @NWAngliaFT #inclusiveleadershippledge

We are so excited to be celebrating our amazing volunteers today at the Volunteers Week Party 🎈 💫 #patientexperience #volunteerweek #volunteerparty #givingback #celebrate @NWAngliaFT @StentLaura @Maria_Finch1 @TaiteTomlinson

A very happy Volunteers Week to all our wonderful volunteers! Thankyou for all you do to support our patients and staff today and every day of the year 🥰 #VolunteersWeek2023 #volunteers @NWAngliaFTPTEX @NWAngliaFT @NWAngliaFT_CEO @bennis_joanne @Maria_Finch1

🥳Absolutely fantastic news for Hinchingbrooke Hospital! An exciting project which will benefit our patients and staff🥳 @NWAngliaFT @NWAngliaFTPTEX #newhospitalprogramme

Informative, welcoming and inclusive afternoon at the Peterborough City Hospital Perinatal Mental Health event in the community @NwangliaftMat Lovely to see partner organisations @PboroHinch_MVP @CPFT_NHS @RahamProject @CambsPboroICS 🌻@NWAngliaFTPTEX

This morning Maria has been at the Hinchingbrooke Perinatal Mental Health event. The event will be at the Gladstone Community Centre in Peterborough from 1.30pm this PM🌻🤰🏼 @NwangliaftMat @StentLaura #perinatalmentalhealth #mentalhealthawareness ##maternityevent

Happy to see @PetsAsTherapyUK in Peterborough City Hospital Atrium today, I met the beautiful Blossom 🐾 Great to see so many dogs who can benefit our patients, visitors, carers and staff 💙 @NWAngliaFTPTEX #petsastherapy #greyhound

This morning Patient Experience has presented at HCA training for May talking about #FFT #SignLive #LiveLink #SilentNightCharter #CarersSupport Alex gave a @SignLiveUK demo for #DeafAwarenessWeek 🧏‍♀️ @NWAngliaFTPTEX @StentLaura

It’s #DeafAwarenessWeek. Here are some communication tips to help you #BeDeafAware. The most important point to remember is to ask the person you’re communicating with what their preferences are. For more advice, @RNID have some helpful tips.