NYS Office of Customer Experience

New York parents, don't miss out 🗽 You could get up to $1,000 per child with the Empire State Child Credit just by filing your NYS tax return—it won't impact your benefits like SNAP or Medicaid. 🗓️ Remember to file by April 15! Learn more here: on.ny.gov/childcredit

This #WomensHistoryMonth, we celebrate the women who have shaped our state and continue to lead across New York! Their contributions and innovation are not only part of our history, but driving our future ✨

April 21-22 – REGISTER NOW! The New York State Office of Mental Health (OMH), in partnership with the Hudson River Region Directors of Community Services, is hosting in-person Community Engagement Sessions in the Mid-Hudson and Capital District regions, and we want to hear from you! Times & Locations: Tuesday, April 21, 6 p.m. – 8 p.m. and Wednesday April 22, 10 a.m. – 12 p.m. Lansingburgh Boys and Girls Club, 501 4th Ave, Troy, NY 12182 Yonkers Public Library – Grinton I. Will Branch, 1500 Central Park Ave, Yonkers, NY 10710 The sessions are open to all community members, and all ages are welcome to attend! We especially want to hear from people who receive or have received mental health services, and people who have wanted to get services but haven’t. We are asking for help from peer workers and other mental health providers, advocates, and anyone who works with people participating in mental health programs. Please share this information with the people you work with so all voices can be heard! Registration link: nysomh.qualtrics.com/jfe/form/SV_aY…

In 2025, New York doubled down on delivering a better experience for our customers. Guided by @GovKathyHochul’s commitment to cutting red tape, agencies like @NYSDMV, @NYSHumanRights, @NYSCivilService, have reduced friction. ➡️ Read the report: ny.gov/new-york-exper…

Cutting the Red Tape in New York State ✂ @GovKathyHochul has announced an opportunity for you to submit your ideas on how to improve state government through the EXPRESS NY initiative, open now through April 3. Be Heard: on.ny.gov/4sxuH07 or linktr.ee/HESC

Today marks the arrival of spring and the celebration of community, renewal, and light.  Wishing a joyful and colorful #Holi to all who celebrate across New York ✨

#NYSOCFS is proud to celebrate all the incredible social workers who are making a real difference in the lives of New Yorkers. Thank you for all you do to positively uplift children and families. #SWMonth2026

New York State is cutting red tape! In 2025, the Department of Civil Service increased accessibility while cutting administrative costs of the New York State Health Insurance Program (NYSHIP) by $5M a year. Learn more: ny.gov/new-york-exper…

On #ReadAcrossAmerica Day we’re highlighting the importance of strong early learning environments — because literacy starts with high-quality spaces. @GovKathyHochul’s $100M capital grant program will expand and modernize child care facilities statewide. 🔗ocfs.ny.gov/programs/child…

Under the leadership of @GovKathyHochul, NYS is improving how government works! We are proud of the accomplishments of #TeamCivilService in boosting customer experiences in 2025: ✅ Reducing administrative costs of NYSHIP by over $5 million each year ✅ Updating hiring qualifications to expand public service access ✅ Increasing awareness through a statewide hiring campaign

Black history isn’t confined to a calendar. While February is a time to reflect and celebrate, we honor the contributions, leadership, and lasting impact of Black communities that shape New York every single day. This month and always.

You can easily replace your license online if it is an Enhanced or REAL ID or you want to keep your standard license. Learn more: dmv.ny.gov/driver-license… #NYSDMV #REALID

Governor Hochul is advancing the Let Them Build agenda to update processes that no longer reflect the needs of today’s communities 🚧 ➡️ Learn more about these landmark efforts to cut red tape: governor.ny.gov/news/let-them-…

To all New Yorkers celebrating #Ramadan, may this sacred time bring peace, renewed spirit, and joyful moments with your family, friends, and community. Ramadan Mubarak 🌙✨

Our system upgrade is now complete. Our offices and online transactions are again available. Thanks for your patience this week and as our employees become accustomed to the new system. #NYSDMV #SystemUpgrade #DrivingYourForward

Wishing a joyful and prosperous Lunar New Year to all who celebrate across New York State! 🧧🐎

DMV is installing a new and modernized system for better customer service. Our offices and online transactions will be unavailable today but we look forward to serving you again starting Wednesday. Learn more: dmv.ny.gov/news/nys-dmv-p… #NYSDMV #SystemUpgrade #DrivingYourForward

Governor Hochul’s State of the State sets a clear direction for a government that listens, adapts, and delivers with purpose. ➡️ Learn more about the #CX work happening in New York State here: experience.ny.gov.

Dr. Martin Luther King, Jr. reminded us that progress is driven by courage and love for our neighbors.  As we honor his legacy, we recommit ourselves to building a state where opportunity and dignity are truly for all.

soooooo it is national bagel day and u already know New York has the best bagels but if ANYONE says OTHERWISE it is ur DUTY as a NEW YORKER to tell them that they are WRONG!!!!!!!!!