NZ Post

@iKayeR_ Kia Ora! I can see you have sent a DM as well however, there is no tracking number included in that message. Please kindly send me another DM with your tracking number so I can help you in locating this parcel. Thanks, ^Bex

@nzpost Hi, i have a parcel that was not delivered. Unfortunately, the courier didnt leave a “you missed” card on my door. Is there a way that i can just pick the item up on the nearest nzpost?

@LewisHoldenNZ Morena Lewis! Can I please ask that you flick me a DM with further details around this including the details you are entering into the form. Thanks, ^Bex

Hey @nzpost I really like eShip but it keeps throwing up this error when I go to create a label manually - can you look into this, please?

@quaidleckey Morena Quaid! If you could please kindly flick me a DM with your tracking number, I'll check this out fo ryou. Thanks, ^Bex

So, @nzpost, can you explain to me why a package was flagged as "attempted delivery" when no such attempt was made: no knock or bell? (predetermined undeliverable I guess)

@PaulMc989919994 Morena Paul! Please kindly remove the tracking number from the public comments and send this through via DM so I can check this out for you. ^Bex

@phabfish @australiapost Hi Lucky, Please send a direct message with the tracking number and delivery address so we can take a look for you. Thanks ^Mel

@australiapost i have been tracking a parcel via the excellent @nzpost tracker but it appears to have stalled since reaching you last Friday. Please provide an update so that is can make arrangements.

@nicolefairless Really sorry about this Nicole. While we understand you have paid for the items, you have paid the Sender not NZ Post which is why they hold the delivery contract with us and not the receiver. In most instances, the sender will also use a third party company to ship items. ^Bex

It’s absolutely wild to me that I am told I have to contact the sender to log an investigation into @nzpost delivering my babies special formula to the wrong address, I can’t just buy supermarket formula. Do they expect babies in this position to starve if we didn’t have backup?

@ProudK90130 @nzherald Kia Ora! I've forwarded this feedback on. Thanks, ^Bex

@nzpost @nzherald 13th Feb 2026 around 10.30-11am at 73-79 O'Shanessy st, Papakura. I would like to remain annon. You can ask Shop 73 (barber) or 79 for CCTV footage. Cheers

Illegal parking by Driver with hazard lights on and went to get a hair cut. Guess the driver? @nzpost @nzherald

@gongxifarchi No worries at all. Enjoy the rest of your afternoon & Stay Safe :) ^Bex

@nzpost All sorted now thanks for that

@nzpost why does greymouth post master sign off things saying there delivered when there not .driving me crazy i hate telling supplier haven't got package

@lisameighan1965 Hi MissGhillie, please can you send the tracking details in a Direct message so that we can look into this for you. Thanks ^Mel

@nzpost I paid $120 to post UK passport documents on 27th January. Today on 10th February, I see they haven’t even left Auckland yet! NZ Post please explain.

@nrkintheuk Kia Ora Neil! Please send me a DM wiht your tracking number to start with and I'll see if there are any updates available on our end. Thanks, ^Bex

@nzpost do you know why the passport we sent 'express' delivery to Ireland is still in Auckland more than 3 weeks later. It's now touch and go whether we can get this back in time for our family trip and is causing a great amount of stress, please help....

@harishindira Thanks for the update Harish, I'm pleased to hear you've now got this sorted and do apologise for the delay with the phones not being answered sooner. ^Bex

@nzpost It’s all sorted , but not happy with telephone not being. I waited for 25 minutes and final gave up

@harishindira Kia Ora Harish! I can see you have sent us a DM regarding this but there is no photo of the envelope in question. Please send me a DM with a photo/screenshot of this. Thanks, ^Bex

@nzpost What is “Reply Paid”? Miramar Post Shop says it may be chargeable, but a company in Auckland says all costs are paid by the receiver, not the customer. NZ Post needs to clearly explain. Customers deserve clarity.

@brian_davi70338 That should be ok yes however, you will also need to have the International Sticker on the letter which you can obtain from the PostShop. Thanks, ^Bex

@NZClaret Kia Ora Ginger! Please flick me a DM with further details around this, including your tracking number. Thanks, ^Bex

@nzpost can someone please contact me about why I have to pay $300 to receive a package that I have already sent to my son in the UK with 2 items he forgot to pack?

@brian_davi70338 Kia Ora Brian! The dimensions of the letter also play a factor in the cost. Please ensure that you are putting enough postage on for the size of your letter. Thanks, ^Bex

@becx1970 Thanks Rebecca. I'll take a look & reply to your DM as soon as I can. ^Bex

@nzpost Done

Hey @nzpost I paid $122 a week ago to express send passport documents to the UK. How has it taken a week just to get them to Australia?

@NZClaret Morena! Sadly we have no control over the charges that are applied in overseas countries, these are determined by Customs in the destination country. ^Bex

@nzpost can you please explain why I was not made aware, after spending $170, that any packages of goods sent to the UK would also have to pay UK VAT? Being required to pay another $390 having already been made to pay the initial fee and not been told is ridiculous