Naturalizer

@WAKANDAPAN35154 We're incredibly sorry that happened. Can you please send us a DM with details so we can help? -Kristine

@TheEarlyEdBoss We are so sorry for your frustration. Please send us a private message with your email address so that we can better assist you. Thank you.-Kathleen

Signed up for @NaturalizerShoe. But the $10 promo code doesn't work on half the items I want to buy. And when you click details, it doesn't state anything. Hmm 😒 🤔

@Falguni75432518 Hi, Falguni! I'm very sorry that Macy's wasn't able to help and that repairs aren't possible. We can still help, as we have a defective policy in place, as mentioned previously. Just click here to find info regarding this return option: bit.ly/3TH4qOh. Hope this helps!

@NaturalizerShoe As mentioned earlier, it is not possible to repair since the colour will change. Was advised by Macys to write an email to Naturaliser for refund since they cannot take the return. So would require an assistance from you.

@Falguni75432518 Hi, Falguni! If Macy's can't help with a return or exchange, we can reimburse you up to $20 for repairs. Just provide a copy of the receipt for repairs, your email address and mailing address for a refund check. I hope this helps! -Kristine

@NaturalizerShoe If nothing else is working thrn kindly reimburse $20. Let me know how should i get that

@Falguni75432518 Good afternoon, Falguni. We're sorry this is happening to your Naturalizer shoes. If a local cobbler or repair shop can help you, we'll be happy to reimburse you up to $20.00 for the repair. please call our Naturalizer Consumer Care at 1-888-294-1648 for more information.

@NaturalizerShoe I had purchased these sandals from Macys just 2-3 months back and have worn only once. Have been sending mails regarding the same since a month. This was not expected from a good brand like Naturalizer

@KM_Bill I'm so sorry that happened! The Whitney has been discontinued, but you may like the Warner, 27 Edit Rebecca or Karina styles. You can find all three via the link below: bit.ly/49jVUKJ I hope one of these will be a suitable replacement for you! -Kristine

@NaturalizerShoe please bring back the Whitney pump. I finally found a fashionable black patent pump that worked for me. Then, someone stole mine...from church. I changed shoes to work in kitchen for fellowship lunch, tucked them away in a "safe" place. Gone. Help!

@tani_lim Thank you. I located your Naturalizer order and have forwarded your refund request as a priority. An email response will be sent to you within the next several business days. We appreciate your patience.-Kathleen

@NaturalizerShoe Maximino T

Hey @NaturalizerShoe I need my refund, you have received the boots since January 10 and no one answers neither by phone nor by e-mail. Your customer service really sucks

@tani_lim Good afternoon. Can you please provide the first initial and last name associated with your Naturalizer order so that we can assist you? Thank you.-Kathleen

@NaturalizerShoe Can we do it by e-mail please cause Im not certified here so i cant send private messages

@clp_sweetest I'm very sorry that happened, Carole! So we can look into this for you, please provide order number(s) and/or the name and email address used for the purchases. -Kristine

Hey @NaturalizerShoe maybe instead of cancelling not one, not two, but THREE orders due to “insufficient inventory”, you should actually mark sold out sizes on your website. Even the sold out shoes/sizes you cancelled are STILL available for purchase on your website!

@CJoyes You are welcome, Catherine. We hope you have a Happy Holiday. Take care!-Kathleen

@NaturalizerShoe Thank you very much!

@NaturalizerShoe Why was I charged $16 for a Canadian return when your website says the fee is $8?

@CJoyes Good morning, Catherine. I have emailed you the response. Enjoy your day and thank you for shopping at Naturalizer!-Kathleen

@NaturalizerShoe I sent a message and the response was a link to your US site. Please advise as to where I should reach you. I can’t DM because you don’t follow me.

@impeach46please I'm so sorry you never received your package. If you still need assistance, please send us a DM with your name, order number and email address. -Kristine

@NaturalizerShoe my package never got here

@Busybody1951 Hi, Michael! I'm truly sorry for the trouble you're having requesting a return. If you still need assistance, please call us at 1-888-294-1648. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. Thank you for your patience!

@NaturalizerShoe why do you make it so difficult to return a product?

@edinmac Hi, Edin! I don't see a DM from you. Are you able to send me a private message via Facebook? -Kristine

@edinmac I am very sorry, Edin! Our inventory is live so if stock is low and multiple orders are placed for the same item, the order received first is fulfilled first. Unfortunately, we must cancel all other requests. I hope this information is helpful!

@edinmac I'm so sorry abut that. I found an order with your name and it was cancelled on 11/16. As it never shipped we haven't charged you. Any pending charge will be removed by your credit card company. So I can help further, please provide your order number in a DM. Thanks!

@ratanDRG You're very welcome and I hope they can resolve this for you! -Kristine

@NaturalizerShoe Totally understand! Not your job to refund here. Hoping for @Flipkart @flipkartsupport to show up right. Thanks for sharing your website!

@Flipkart is a mess right now. Ordered a @NaturalizerShoe Bzeez, 3 delivery attempts - wrong item delivered every time. Luckily open box delivery in first 2 attempts. Third attempt - regular delivery - but used MUDDY SHOES!! And now ‘checks’ are needed for returns!