Niantic Support

@Packers83 Thanks for reporting, Kyle! If you haven't yet, please reinstall your Pokémon GO app to the latest version and check if that makes any difference. If you still experience issue with the 'Appraise' feature, reach out to us with a screenshot or a screen recording. We'll check! ^SC

@NianticHelp I'm having issues in Pokemon Go. When I catch a Pokemon and try to appraise it all I get is a black box. I've tried to download all assets, refresh my data and delete my data and cache and re-log in, but nothing has changed.

@PokeGoFrenchy We aren't aware of any such ongoing issues, Trainer! Please try the steps from our troubleshooting guide (bit.ly/3GZgyTi) to reduce errors during Raid Battle. To help you better, reply to your DM. We'll take it from there. ^RM

@NianticHelp is their issues with raids? I had an encounter with a shiny Pheromosa, defeated it and threw and excellent throw first up to then encounter a network error, now I’m down a remote raid and a chance at a shiny Pheromosa, very disappointed!

@hollytheresee Sorry to hear you're having issues with the Raid Battles, Holly! If you haven't already, please follow the steps provided in our troubleshooting guide (bit.ly/3JXfCUS) and check if that resolves the issue. Let us know if the trouble continues. Thanks! ^SC

@NianticHelp then when you come back onto the app it just has the raid invitation stuck at 0 seconds and you can’t get rid of it:

@NianticHelp For the past few hours every time I hop on to a remote raid the app will crash about 10 seconds out from the start of the raid and throw me out of it. Luckily it’s not using a remote pass but is this a known current bug?

@ShayDeeK88 Hi Trainer! Could you please try using our account recovery form to retrieve your account info (bit.ly/3TSPwn4) & see if it helps? If not, raise another request with our dedicated team here: bit.ly/45wVWfA One of our members should help you with sign-in. ^RM

@NianticHelp I’m having issues signing into my account. I originally signed up with my Facebook account and it’s been a while since I signed in but it will not let me no matter what I do. Any help plz

@LeeBlacker80650 Sorry about that, Lee! Could you please send us a DM with more information on the issue, along with your Trainer Nickname and associated email address? We'll look into it, thanks! ^SC

@NianticHelp I am unable to find my support ticket that I have opened and can’t open another because that one is ongoing

@WTAstan Hi Sam! Our team is aware of the issue where the Adventure Sync keeps turning off after updating the app to version 0.411.0. Please stay tuned to our channels for updates. Learn more here: bit.ly/4du27He Let us know if you have any further questions. Thanks! ^SC

@NianticHelp my adventure sync keeps turning itself off every time I close the Pokémon Go app, please sort this out, it’s very frustrating!

@ParthO2002 Hi Parth! We're unable to discuss compromised account-related concerns on social channels. Please reach out to our dedicated team by clicking the chat button located on the right side of this article: bit.ly/3SFJhT3 One of our representatives should look into it. ^SC

@PokemonGoApp @NianticHelp Pathetic support, its been a since I am trying to recover my account which was hacked, I have tried reaching niantic mupltiple times but no help, even provided everythung they asked for, even the hacker email which is currently linked to it, pls help.

@JoseCL1606 Sorry to hear your child is having trouble logging in, Jose! To look into this, please send us a DM with the Trainer Nickname and associated email address of the account you're referring to. Hope to hear from you soon, thanks! ^SC

@NianticHelp HELP PLEASE! My child cannot log in his acc cause phone broke and on new one we dont have the password, to reset pwd app.parents.nianticlabs.com/portal/en/login is not working propperly, i only have one email so I know im right when I input my email, i even got promotions on that email

@ddogfilm Sorry about that, Trainer! Could you please reinstall your Pokémon GO app to the latest version to see if that makes any difference? Keep us in the loop! ^SC

@NianticHelp Error still persists. Assets and game refresh was the first thing I did in the morning. Right now lucky friend was burned into the screen until I closed game.

It’s time to spring into the adventure, Trainers! 🤩 The Spring Marathon event has begun in #PokemonGO!

Trainers, We are investigating an issue where Adventure Sync may be turned off, or may turn off again after being re-enabled in Settings, after updating the app to version 0.411.0 We will share an update as soon as we have more information. #PokemonGo

@fmason79 Hi Trainer! Wait for the Pokémon to attack first & then try throwing a curveball. Also, make sure your device’s date & time are set to automatic, double-check if location permissions are enabled, & then restart the app. This should mitigate any potential issues! ^SB

@NianticHelp I haven’t caught a single high level raid in the past 10 tries. I’ve used golden raspberries and got great and excellent throws. Any suggestions?

@Timtyte24 Hi Tim. Please update the app to the latest version and check if Adventure Sync is still being disabled. For more help, refer to the "I am prompted to enable location permissions every time I open the app" section here: bit.ly/4flA8Mc Let us know how it goes. ^LN

Anyone else adventure sync keeps turning off? I’m using iPhone 17 my location is teset to always and adventure sync keeps turning off every 10 mins @NianticHelp #pokemongo #pokemon #niantic

@theMasterWu Sorry for the late response, Trainer! The Timed Research was granted only to those Tariner who opened a Mystery Box while Shiny Meltan was unavailable. To take a closer look at this, please share your Trainer Nickname and email with us via DM. We'll keep an eye out! ^SB

@NianticHelp I’ve been waiting for support since Tuesday, I never got the meltan research compensation even though I used my box during the last hour of the event and got no shinies

Hunters, these updates will be reflected once you update to v120, which was released today. Thank you for your patience. #MHNow x.com/NianticHelp/st…

@ddogfilm Thanks for reaching out, Trainer! This seems to be a visual error. Please refresh your game data by toggling Adventure Sync on and downloading all assets from Advanced Settings. This should do the trick. If the issue still continues, let us know! ^SB

@PokemonGoApp @NianticHelp @NianticHelp this morning every single time I switch buddy the screen menu gets stuck on the screen even on the map or in a raid until I close the game. Assets dl and game settings refreshed

@Dawnthegod Sorry for the delay in responding, Trainer! The recent distribution was for Trainers who used a Mystery Box when Shiny Meltan was unavailable. Only those who used a Mystery Box during the affected time received the Timed Research. Check DM for more info! ^SB

@NianticHelp my meltan box was glitching out during the last event, it wouldn't refresh into the new day, and when it did work it would stop early (it only worked once properly), even though I was affected i wasn't given the research that fixed this, is there anything you can do?

@Chris24four Thank you for your patience, Chris. Please update the app to the latest version and check if you're still getting the same error on the Galaxy Store. Let us know if you need more help with this. ^LN

@PokemonGoApp @NianticHelp I can't update my game, after the force update

Trainers, City Explorer tickets for in-person GO Fest celebrations are now on sale! 🏙️ tickets.nianticlabs.com/events/#/login…

@perinGGWP Hi Trainer. Sadly, we're unable to review ban reports on social media channels. For more help on this, please reach out to our dedicated team and submit a fresh ticket with proper details here: bit.ly/2nwBwUK One of our representatives should look into it. Thank you! ^SB

@NianticHelp @PokemonGoApp I need urgent assistance regarding my account. I’ve been inactive for years, but upon trying to log in today to play with friends, I found my account permanently banned. I’ve recently discovered my email/credentials were compromised in a data breach

@LacrouseRedhart Thanks for your patience, Trainer. We've sent you a DM to address the Mystery Box issue when Shiny Meltan was not available. Please take a look and get back to us if you have more questions. See you there. ^LN

@PokemonGoApp Hello! I did not get the special research where we get meltans. Even though my friends have theirs. I'm from the Philippines.

@Jirka200778 Hi Jirka. We're unable to review account recovery-related reports on social media channels. Please contact our dedicated team one more time with detailed information on your account, and keep an eye out for a reply. We'll see you there. ^LN

@NianticHelp I need urgent help with my hacked account (jirka200778). I provided Google Play transaction IDs, but support chat closed my ticket without review. I have all receipts and device info ready. Please help me recover my account!

@Agustin46454593 We aren't aware of any such ongoing issues, Agustin! Could you please try switching between WiFi & mobile data & retry signing in? Also, try these tips: bit.ly/40MjUTn If the issue continues, share a screen recording to take a closer look. Thanks! ^RM

@NianticHelp Hi, I haven't been able to access my account through the Pokémon Trainer Club for 5 hours. I restarted my phone, deleted the app and reinstalled it, and it still doesn't work. Is this a general issue or just me?