Nick

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INSANE!! @RobinhoodApp told me I won a $150,000 Private Jet Vacation. Their own support team confirmed it. Then they called me to say never mind. Here’s what happened. I got an official email from Robinhood today saying I won their January Gold Sweepstakes Grand Prize. The prize was a private jet vacation to Turks and Caicos valued at $150,000. I had until March 27 to redeem it. This seemed too good to be true. So before I got excited, I contacted Robinhood customer support to verify it was legitimate and not a phishing email. I was transferred to a specialist. After reviewing my account, the agent told me: “I am glad to inform you that you’re a winner! Congratulations! So thrilled for your big win!” The agent also confirmed the email I received was a legitimate email from Robinhood. I then told the agent I hadn’t received the separate redemption email from Merkle/HelloWorld that was required to claim the prize. They escalated the issue for me. Shortly after, I got a phone call from Robinhood telling me the email was sent by mistake. I didn’t actually win the Grand Prize. I won a 1 gram gold bar worth approximately $201. According to Robinhood’s own official sweepstakes terms and conditions, the Grand Prize winner has the option of accepting an alternate cash prize of $100,000 instead of the trip. So Robinhood sent me the Grand Prize email. Their support team verified it. They confirmed the email was legitimate. They escalated my claim. And then they called me back to say it was all a mistake and I actually won a $201 gold bar. That is a $100,000 difference. The official email was wrong. The support agent who verified my account and confirmed the win was wrong. The confirmation that the email was legitimate was wrong. The escalation was pointless. Four separate points of failure before someone caught it. I use Robinhood every single day. You can see it in my charts I post. I’ve been a loyal Gold member. And this is how you treat your customers? This is the reputation you guys want? Has anyone else experienced something like this? $HOOD @AskRobinhood @RobinhoodApp @vladtenev @amitisinvesting robinhood.com/us/en/support/…

INSANE!! @RobinhoodApp told me I won a $150,000 Private Jet Vacation. Their own support team confirmed it. Then they called me to say never mind. Here’s what happened. I got an official email from Robinhood today saying I won their January Gold Sweepstakes Grand Prize. The prize was a private jet vacation to Turks and Caicos valued at $150,000. I had until March 27 to redeem it. This seemed too good to be true. So before I got excited, I contacted Robinhood customer support to verify it was legitimate and not a phishing email. I was transferred to a specialist. After reviewing my account, the agent told me: “I am glad to inform you that you’re a winner! Congratulations! So thrilled for your big win!” The agent also confirmed the email I received was a legitimate email from Robinhood. I then told the agent I hadn’t received the separate redemption email from Merkle/HelloWorld that was required to claim the prize. They escalated the issue for me. Shortly after, I got a phone call from Robinhood telling me the email was sent by mistake. I didn’t actually win the Grand Prize. I won a 1 gram gold bar worth approximately $201. According to Robinhood’s own official sweepstakes terms and conditions, the Grand Prize winner has the option of accepting an alternate cash prize of $100,000 instead of the trip. So Robinhood sent me the Grand Prize email. Their support team verified it. They confirmed the email was legitimate. They escalated my claim. And then they called me back to say it was all a mistake and I actually won a $201 gold bar. That is a $100,000 difference. The official email was wrong. The support agent who verified my account and confirmed the win was wrong. The confirmation that the email was legitimate was wrong. The escalation was pointless. Four separate points of failure before someone caught it. I use Robinhood every single day. You can see it in my charts I post. I’ve been a loyal Gold member. And this is how you treat your customers? This is the reputation you guys want? Has anyone else experienced something like this? $HOOD @AskRobinhood @RobinhoodApp @vladtenev @amitisinvesting robinhood.com/us/en/support/…