Nick Murphy

@KittyandDulcie @FloandPercy Here you go… this will make you laugh - youtube.com/watch?v=uloR9X…

@greateranglia Can i ask? i have been asking this for 5 weeks or so and no one advised. Cust service kept telling me to delet and reinstall app. Why has no one mentioned this - but the ticket office knew?

@Nickmurphys Yes, this is correct. - Keira

@greateranglia can you explain why i still have no option to load tickets to phone anymore and has to be collected at station or added to smart card. App deleted & reloaded x2. Was assured it was a known issue to be fixed before xmas ?? v painful

@greateranglia I just spoke to the ticket office- aparantly the app gives me a travel card as the best choice and that cannot be given a QR code or loaded to phone. it’s been like that since nationalisation. Is that correct?

@Nickmurphys Thank you for confirming, I will pass this on. - Keira

@greateranglia I just spoke to the ticket office- aparantly the app gives me a travel card as the best choice and that cannot be given a QR code or loaded to phone. it’s been like that since nationalisation. Is that correct?

@Nickmurphys Hi Nick, apologies I will pass this onto our team to be looked into again. Please can you confirm where and when you wish to travel so I can pass this on too? - Keira

@greateranglia ok - done - let’s see what happens tomorrow

@Nickmurphys The team have advised you will need to delete the app/ reinstall it, as they have tested this on their devices and the e-tickets are showing for them. - Georgie

@greateranglia Can someone tell me when the app will be fixed - it’s over a week and we cannot load QR to phone. Collect station or smart card upload only???

@greateranglia now - i had to find a smart card to load to - this is rubbish - it worked for 3 years daily

@Nickmurphys The team have asked what day you are trying to book for please? - Georgie

@greateranglia that is exactly what cust services said don’t do

@Nickmurphys Have you tried deleting the app and reinstalling it please? - Georgie

@greateranglia HOC to LST that’s irrelevant it’s a national issue ?

@Nickmurphys Hi Nick. We have passed this on to be looked into. Please can you confirm your journey details? - Georgie

@greateranglia what’s going ok - st here 30 mins - no explanation !! LST to HoC. - now - not moved in 30 mins and no announcements

@greateranglia when did that appear then … ok

@Nickmurphys We have this on the website here: greateranglia.co.uk/travel-informa… - Johnny

@greateranglia Acn someone tell me when the app will be working properly again and allow you do download QR code as per last 3 years? Down since Monday. cust serv and Station confirmed the issue …

@greateranglia what was this a) not known when i raised it to you Tuesday and b) why is it not on the website / app - advising issues ????

@Nickmurphys We can assure you all efforts are being made to rectify this issue as soon as possible and we appreciate your patience. 2/2 - Johnny

@greateranglia customer services would not say why this announcement was not all over the Front Page. totally messed me up this morning

@Nickmurphys Hi Nick. Apologies, we were not made aware of this. I will pass this on to be looked into. - Georgie

@greateranglia Why the hell this morning can you not load tickets to the phone app….????? like the last 3 years + backwards step??

@greateranglia after a day of phone calls and after this thread -it was confirmed not to uninstall and reinstall -but there is a fatal issue in the app? Why is this not on the front page of the website? why was i advised no issues your end. It’s really not great. confirmed by customer services

@Nickmurphys Hi Nick, please try uninstalling and reinstalling the app please. - Johnny

@greateranglia for the fist time ever i had no choice . i never normally do

@Nickmurphys Sorry, can you confirm you are loading them onto a smartcard please? - Johnny

@greateranglia are you actually saying - nothing at all has changed and i should be able to load and see and use a QR code as per the last 3 years or so?

@Nickmurphys Have you purchased the tickets already please? - Johnny

@greateranglia yes and i found a smart card to load to - i can no longer - view tickets QR code and use at gates

@greateranglia can you let me know i need to catch a train now

@Nickmurphys You can buy your tickets with Apple and Google Pay, and add them to your wallet via the link in our e-ticket email. You can find this here: greateranglia.co.uk/travel-informa… - Johnny