NinjaOne Support

Remote sessions and/or scheduled tasks may be interrupted intermittently. Downtime is possible, but not expected, during the updates.

Ninjas - we expect to deploy an update to all instances tomorrow (November 16). OC instance deployment is expected to begin at 2am AEDT (November 17). EU instance deployment is expected to begin at 6pm GMT. CA and NA instance deployments are expected to begin at 6pm PST/9pm EST.

The update is now live in all instances. Check out the Dojo for release notes.

Ninjas - we expect to deploy an update to all instances tomorrow (November 9). OC instance deployment is expected to begin at 2am AEDT (November 10). EU instance deployment is expected to begin at 6pm GMT. CA and NA instance deployments are expected to begin at 6pm PDT/9pm EDT.

Remote sessions and/or scheduled tasks may be interrupted intermittently. Downtime is possible, but not expected, during the releases.

OC instance deployment is complete. NA instance deployment is still scheduled to begin today at 6pm PDT / 9pm EDT.

Update - the deployment of this update in the EU and CA instances has been deployed to next Wednesday (November 9). EU instance deployment is expected to begin at 7pm GMT. CA instance deployment is expected to begin at 6pm PST / 9pm EST.

Ninjas - we expect to deploy an update to all instances tomorrow (November 2), which will include the deployment of our 5.3.6 release to the NA instance. Deployment is expected to begin at 2am AEDT (November 3) for the OC instance and at 6pm GMT for the EU instance.

The update is now live in all instances. Check out the Dojo for release notes.

Remote sessions and/or scheduled tasks may be interrupted intermittently. Downtime is possible, but not expected, during the releases.

Ninjas - we expect to deploy an update to all instances tomorrow (October 26). OC instance deployment is expected to begin at 2am AEDT (October 27). EU instance deployment is expected to begin at 6pm GMT. CA and NA instance deployments are expected to begin at 6pm PDT / 9pm EDT.

Update - this incident has been resolved.

Ninjas - we are currently investigating an issue in our NA region that is resulting in slow logins or errors in the UI. Check out our status page to subscribe to updates: status.ninjaone.com

Update - the 5.3.6 release is now live in the EU instance, and the update is now live in the CA and OC instances. Check out the Dojo for release notes.

CA instance deployment is scheduled to begin at 6pm PDT / 9pm EDT. Remote sessions and/or scheduled tasks may be interrupted intermittently. Downtime is possible, but not expected, during the releases.

Ninjas - we expect to deploy our 5.3.6 release to the EU instance tomorrow (October 19), as well as an update to the CA and OC instances. EU deployment is scheduled to begin at 6pm GMT. OC deployment is scheduled to begin at 2am AEDT.

The upgrade may take up to 4 hours.

The EU instance upgrade will begin at 6pm GMT and the NA instance upgrade will begin at 6pm PDT / 9pm EDT. During this upgrade, you may be unable to deploy the Ninja backup agent, run backup jobs, or restore data, in addition to backup failures or inability to load backup data.

Ninjas - we expect to deploy a backend upgrade to Ninja Data Protection in the CA instance today (October 18) beginning at 6pm PDT / 9pm EDT, in the OC instance tomorrow beginning at 2am AEDT (October 20), and to the EU and NA instances on October 26.