Andre Poulin

@Rackspace Is there a class lawsuit yet because they deserved to be sued over the mishandling of this event... Even today they still haven't given us our data and the little bit we received is packed with errors.

UPDATE (1/7): Rackspace's data recovery process for our Hosted Exchange email customers is currently progressing as expected.

@Rackspace We are getting a bunch of errors trying to import those pst files. Are anyone else having the same problem?

@specker99 @Rackspace They will no longer offer Microsoft Exchange. They are making that clear in a shitty way. There is a way now to switch your Exchange customers to MS 365 and keep the rackspace emails on rackspace. You have read all the updates and you'll see where they talk abou it.

@Rackspace So from the sounds of this the Exchange system that we were using up to Dec 2nd is gone? Only PST’s will be provided? For people with mixed environments this is gonna be a pain…..What’s your solution for that? Or are you out of the Hosted Exchange biz?

UPDATE (1/4): Thank you for your patience as we worked diligently to secure, clean, and recover our Hosted Exchange customers' historical email data. We are pleased to share we are in the position to begin handing data over to customers today, in a phased approach.

@Rackspace These people are patting themselves on the back for doing the absolute most horrible mishandling of a catastrophe in the history of IT. They have been dishonest since the beginning and don't deserve our business anymore. We will migrate all our products away from Rackspace.

@Rackspace From the last update, it sounds to me like they will not be offering hosted exchange at the end of this. They offer the forwarding as a temporary solution while you're migrating your emails... if you read between the lines it's not looking good.

Hosted Exchange outage: Along with M365, a temporary solution allows mail destined for Hosted Exchange to be sent to external emails. Rackers are calling customers, emailing alternate addresses and addressing chats & tickets. Please view status info: bit.ly/3ui4CGk.

@marksharkey @Rackspace Right now, even on accounts that are not hybrid, you can't create an account.

@Rackspace Is anyone able to create new rackspace email accounts during this? I am getting a timeout error. I'm trying to setup a new IMAP accounts - but, it does not work (just spins and spins)

UPDATE: Hosted Exchange outage. After triaging to understand the extent of the impact, we've determined that this is a security incident. Again, we apologize for the disruption. Please see our status page for details, as we update at least every 12 hours. bit.ly/3ui4CGk

@Rackspace What about businesses with both environments on the same domain? Exchange and Rackspace email? What are we supposed to do? This is a nightmare scenario...

To our valued customers who were impacted today by the issue on your Hosted Exchange account, we are sorry for the disruption & we appreciate your patience. An update & solution for you can be found on our status page. bit.ly/3OUnkNL

@Rackspace How can a company this size drop the ball so hard on customer service. You should have someone giving us an update every 15-30 mins...

We are aware of and actively investigating connectivity & login issues for Hosted Exchange environments and working diligently to resolve the issue. Please utilize our status page for the latest updates bit.ly/3EYpqHI. Thank you for your patience on this matter.

@VexedAurelius @Rackspace I agree 100%. We have numerous customers down and no timeline whatsoever... very frustrating situation.

@Rackspace Your service department had no clue what was going on, meaning your base level staff isn't even being informed on the situation. This level of stonewalling is worrisome, we need answers right now. Our clients have timelines and needs and expect timely service.

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