Olivier Jeannel

«La France n'applique pas les engagements internationaux qui doivent permettre de passer d’une vision médicale du handicap à une vision qui est axée sur le respect des droits fondamentaux» 👏 @elisarojasm #cnh #cih #handicap radiofrance.fr/franceinter/po…

Interesting publication by the UK Govt on disability do’s and don’ts accessibility.blog.gov.uk/2016/09/02/dos… #creativecommons #a11y #inclusion

Félicitations aux lauréats 2023 : @ledrivetoutnu, premier réseau de supermarchés 0 déchet, et @rogervoice, app. mobile permettant aux personnes sourdes et malentendantes de téléphoner en utilisant la reconnaissance vocale et la LSF (Langue des Signes Française).

Félicitations à @OJeannel (@rogervoice) et @SalomeNicaise (@ledrivetoutnu), lauréats de la 16ème édition du Prix BCG de l'Entrepreneur Environnemental et Social ! 👏 Découvrez leurs portraits dans @le_Parisien : lnkd.in/eyYh8HQC

@steeve Also elderly at-home remote care

@steeve Great idea for nursing home and hospital bed tracking and automation. Save so much on organization and maintenance.

So I am building bed occupancy sensors out of a paper sheet sandwiched between two aluminium ones, wrapped in an Amazon envelope. They essentially act as variable capacitors and are measured by the touch sensor on ESP32 (capacitance). All running on ESPHome. It works amazing!

@ArnaudMarechal C'est du bootstrapping de luxe

Avec ½ million d'euros, elle ne mettra effectivement qu'un seul pied aux USA...

Peace on Earth

[Du côté de nos #startups] Découvrez le témoignage de @OJeannel, Fondateur de @rogervoice qui témoigne de la place importante des femmes dans son actionnariat et sa gouvernance ! 👉 snip.ly/pphos7

Merci @memobank pour la trouvaille 📃✍️

Carte thermique de la pratique cycliste en Europe de l'Ouest selon Stava.

Ce graphique raconte l'histoire de l'accélération de nos mobilités ⬇️ Cette accélération qui a fait multiplier par environ 10 à 12 la vitesse moyenne de nos mobilités et les distances parcourues ! Si on veut faire court, on peut résumer cette histoire en 3 phases ⤵️

“The world is not driven by greed, it's drive by envy.” — Charlie Munger

@ArnaudMarechal @prefpolice @PierreLiscia Ha purée! C'est dingue. Ca va toi Arnaud?

@ivanhzhao @NotionHQ @monicaperezCSM Thank you @ivanhzhao Today the issue was expediently resolved. It's unfortunate we had to go through 5 days of being patient and having our Notion space blocked for a trivial issue. Keep up the good work on the product but don't forget the rest (easier said than done).

@OJeannel @NotionHQ @monicaperezCSM Let me look into this for you. Hold tight!

"We'll get back to you in 5 business days. Thanks for your patience." That's how @NotionHQ handles urgent requests to unblock the platform. Seriously!? Love the product 🤩 but can't say as much for #customersupport😳 @monicaperezCSM

Finally, day 5, the team fixes the issue and apologize for the delay. @NotionHQ has some serious rethinking to do for how they prioritize key accounts. Not happy about that experience.

@whtsuppbro @NotionHQ @monicaperezCSM No updates. @ivanhzhao are you following how your team handles client support? @mokoyfman @carynm650 you might want to have a look into how @NotionHQ treats clients on the field. Even a car mechanic is more reliable.

@OJeannel @NotionHQ @monicaperezCSM Been 5 days. Any updates?

@YourSupportGuy @NotionHQ @monicaperezCSM Nope, not cool. Especially when you're paying thousands of dollars for years and all of a sudden you're treated like a non-customer when there's a glitch.

@OJeannel @NotionHQ @monicaperezCSM Urgent requests need 6 days to follow up? Not cool!

@whtsuppbro @NotionHQ Day 2 😴 Day 5 💀? Hedging the success of your customer service on your customer's patience? 👏#CustomerSuccess @TheStevieAwards This is a textbook study unfolding here @NotionHQ @ivanhzhao @monicaperezCSM @CsmPractice #CustomerService #CSM #CRM

@whtsuppbro Day 2 here and absolutely zero follow up. If they can't scale customer service, their solution is to put you in a closet. Wonder how many skeletons are in there @NotionHQ

That's some sh*t handling time! If it takes 5 days to solve 1 user issue, how are you going to serve the 4 million monthly active users? That last line says everything you need to know about keeping first-response and handling time as low as possible!