Obitus

Sadly, we’re seeing another covid wave leading to excess deaths. We’re still providing a full service as normal, but high call volumes mean call wait times are longer than normal. If you need any further assistance please see our FAQs obitus.com/index.php?page…

@Dave__Stewart Hi @dave_stewart this account is currently inactive/ unmonitored so apologies that we've only just seen this. Thanks for highlighting the MB limit issue, we'll forward this on to the relevant team. Please contact us through our form if you still need help #contact-form" target="_blank" rel="nofollow noopener">obitus.com/index.php?page…

@Obitus_uk 2/2 Is it not correctly aware that 1 MB = 1024 KB, and 1 KB = 1024 Bytes ? Can you please correct this ASAP, so that I can upload the video - Thankyou. MTIA. Best Rgds.

@Obitus_uk 1/2 Dear Obitus Support, There is a problem with your video upload system. It does not seem to apply the 250 MB limit correctly. Our video is approx. 246 MB (258,721,166 Bytes), but your system suggests incorrectly that it is over the 250 MB limit !

@thatpenguingal Hi @thatpenguingal, yes we record and keep all service recordings for 28 days. Please get in contact with our Customer Service team for more information and any assistance.

@Obitus_uk hi Obitus. Do you keep the services recorded in order to watch later on?

@teresa_lenane We'll try and help the best we can.

@Obitus_uk any idea why you ended our session just as my uncles funeral was beginning? We all missed the livestream as a result!

@teresa_lenane Hi Teresa. There are several different reasons this may have happened, some within our control at Obitus and some not. We'd like to investigate this for you, if you could please email cs@obitus.com with the details of the service (i.e. date, time, and funeral venue)

@jasongallon2 03333 447 440

@JamieLeeHill2 Very grateful we were able to help provide a live stream and a memorable Tribute for your late auntie. Thank you for your kind feedback about the service we provide.

What a beautiful service provided by @Obitus_uk streaming online my Auntie's funeral this morning. So lovely to see all the old photos up on screen too.

@jasongallon2 Hi Jason, apologies for the late reply. Twitter is not something we normally use to aid with day-to-day queries. Could you please email us at cs@obitus.com with your service details (i.e date, time, and funeral venue) we will look into this further for you and help where we can.

@Ngiyalalela If you could please email us at cs@obitus.com with the details of the service you were trying to view (i.e. date, time, and funeral venue) we will look into this for you.

Hello @Obitus_uk ? I'm trying to see a live broadcast since 10 am. I'm logged in. Why do I not see it? Where do I find it? 😢 Hato0487

@Ngiyalalela Hi Lela. Hope you were able to view it okay? There are many factors involved in a live webcast, some we can control and some we can't, so we always record the service as a backup just in case.

@jeffers_71 Hi Mark, could you please email cs@obitus.com with your service details and we can have a look into this for you?

@Obitus_uk Hi, I want to watch a dear friends funeral, which took place this morning, I’m not getting anything on you website just that the service has finished ?

@iancwilkie Speed is important to us, but quality is most important. If you'd like to contact the funeral venue or email us cs@obitus.com, we can advise further.

@iancwilkie Hi Ian, please accept our apologies for any delay. Most recordings are back online sooner than that, but sometimes they take a little longer. We download the recording, check and adjust the timings, improve the recording if needed and finally a quality control step.

@CheadleMark Please may I ask what email address you have sent your query to please?

@Obitus_uk Further contact still awaited please return to me urgently. You have my details. Thank you.

Sadly, we’re seeing another covid wave leading to excess deaths. We’re still providing a full service as normal, but high call volumes mean call wait times are longer than normal. If you need any further assistance please see our FAQs obitus.com/index.php?page…

@Clareffford This option is the webcast with the ability to watch the service for 28 days afterwards with a downloadable a copy. If you'd like to contact the funeral venue or email us cs@obitus.com, we can advise further.

@Obitus_uk my brother missed my mother’s funeral as he was hospitalised with Covid. Why are you charging £50 for a dvd ?? Surely in the current pandemic the price is a bit steep ? My brother is a stay at home dad and his wife has been furloughed. How can you justify £50?

@Clareffford Hi Clare, I am sorry to hear about this. Unfortunately we don't set the charges for the DVD products sold by the funeral venues. However, all our funeral venues offer a more cost-effective option (or in many cases free of charge).

@andy_woodfield @DollyParton We really appreciate the love, and are grateful we were able to make this possible for you and your family during such a difficult time.

@CheadleMark Hi Mark, apologies for the wait. Due to high call volumes our response times have been a little longer than normal. I can see someone was able to email/call you back, hope we were able to answer your query.

@Obitus_uk I’ve sent 2 emails and phoned a number of times. Please respond to me ASAP. Thanks.

@OfFunerals Thank you for your words of encouragement!

@Obitus_uk You're doing a grand job - thank you on behalf of all our members.

@KentCeremonies You're very welcome, happy we're able to help.

@Obitus_uk Still pretty speedy though. Thanks for all the support you've given me with some complicated requests over the last couple of weeks.