Office London

@cmae35338 Hey @cmae35338, we acknowledge your frustration and sincerely apologize for any inconvenience or disappointment this experience may have caused you. Your satisfaction is our top priority, and we are dedicated to improving our service based on your feedback.

@OfficeLondon_ We could easily have changed it to instore but then I missed out on the discount.Not very satisfied;system generated or not.

@OfficeLondon_ Please tell me why my account had 2b verified aftr making an online purchase.o325139104I.My id & store card were checked @ the store but th person on th othr end of th line persisted askng irrelevant and personal questns.Is ths procedure

@Stunna_LayDee Please DM us for us to escalate the matter to the relevant management teams.

@OfficeLondon_ I have the proof of purchase, the manager is the one that refused for the shoes to be returned. I left the store without any resolute.

@OfficeLondon_ your Festival mall store sold me dirty shoes and they are refusing to take them back. What must happen?

@NambaLuzuko Hey Fam, please try DM'ing us and we will assist with your order 👏

@OfficeLondon_ DM me

@OfficeLondon_ hybooo order yam guys

@HypeGee We're concerned to read about this and would like to assist. We kindly request that you DM us your order details and we'll check it out ✌

@OfficeLondon_ poor delivery service!!! It's been almost 10 days since I made an online order and still no delivery dispite the 5-7 days massage I got

@Tristan2Michael @MrsDViant Hi Tristan_of_Bodom, we can confirm that the parcels have been taken in error and we apologise for this matter. We have since been in touch with you via telephone and have arranged for your wife to collect the parcel at the store.

@OfficeLondon_ @MrsDViant I got a hold of the regional manager. But I want the staff member who did this to be fired! The woman at the store also lied! She says she phoned the RM but the RM claims she didn’t! How can you have dishonest people working for you???

@OfficeLondon_ your Eastgate Branch signed for my wife’s online order and sent her the sms to collect. She gets there and your staff sent them and 3 other orders BACK to the courier with no record! This is theft! I want this order now or I’m going to SAPS! @MrsDViant

@Th3Iker Hi Iker, in the event that an item may present a manufacturing fault within the first 6 months since the date of purchase, our Returns Policy allows our customers pop into store with the item and proof of purchase. Unfortunately, this no longer falls within the Returns period.

@OfficeLondon_ bought these from you guys in Feb 2024, this has to be a manufacturing fault? How can they look like this when the rest of the shoe is still in great condition?

@OkaZingelwayo Thank you for raising your concerns with us. We acknowledge your frustation and apologise for the inconvenience caused. Please note that as per the decription the essential hoodie is oversized. officelondon.truworths.co.za/oversized-esse…

@OfficeLondon_ stop selling us abnormal sizes. I ordered XS hoodie and your XS fits someone wearing Large. After that i am charged R25.00 for returning back your item as i recieved it at Truworths. This is insane, bcos its not my fault that your cuts are abnormal. Fix your sizes.

@IMTIAZ_MOE786 We can confirm that interest of R88.05 has been reversed.

@TruworthsO @TruworthsTweets @TruworthsFashin Thanks Clevin for resolving the query. However I was charged interest on the incorrect amounts. This too must b reversed

Please be alert about ur @TruworthsO @TruworthsTweets @TruworthsFashin account. I purchased a gift for my mum. The items were small so she returned them. Instead of crediting my acc. #truworths took items bk and charged me again. #bad #CustomerServiceFail

@IMTIAZ_MOE786 We are concerned to hear about this. Kindly DM us your ID or account number for us to further assist.

@dimbombo Apologies for the delay. Please confirm the store you are trying to contact for us to further assist.

@OfficeLondon_ why won't any of the branches answer the phone bathong 🚮🚮

@BrownBe66445853 @BrownBe66445853, keep an eye out for our latest drops 🔥 You may follow the link to view our current range >> officelondon.truworths.co.za

@OfficeLondon_ if you can just re-stock 😭

@JaydeErnstzen @JaydeErnstzen, you're welcome 😊

@OfficeLondon_ Thank you so much

@OfficeLondon_ Can you please provide me with a contact number for Office London Cavendish. I have been trying to get a hold of them for the last 30mins but the phone keeps ringing

@JaydeErnstzen @JaydeErnstzen, we have contacted the OL Cavendish Square store, and they explained that they were experiencing technical issues with their store line today. You may contact them now in order to be assisted 🌸

@OfficeLondon_ That is the number I’ve been using

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